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Canadian Trips: Preamble
The products and prices listed on these pages are for the sole use of "Authentik Canada", nature travel specialist. Only "Authentik Canada" agents are authorized to reserve and sell these products.
1. RESERVING YOUR TRAVEL IN ONTARIO & CANADA
* All reservations must be made directly with Authentik Canada.
Car rental in Canada
Deposit required to confirm your car rental reservation: 100 %
Camper van rental in Canada
Deposit required to confirm your camper van rental reservation: 20% of total
The balance is payable 45 days before picking up your vehicle.
Self drive vacations, snowmobile & winter vacations and all other products
Deposit required to confirm your vacation reservation: 20% of total.
The balance is payable 30 days before your arrival.
1.1 Procedure for reserving your travel in Ontario & Canada
Step 1 - Contact us with your request through our Website (electronic request form, email, "free return phone call" service, telephone,...).
Step 2 - One of our Canadian adventure travel agents will get back to you within 24 working hours with a detailed quote.
Step 3 - If you are not making any changes to your vacation package, you can confirm your reservation immediately by making a deposit by credit card or bank draft (payment details will be provided with your quote)
Step 4 - Upon reception of your deposit, we will reserve your vacation. We will send you a bill and a confirmation number.
Step 5 - The balance due must be paid according to the conditions listed above.
Secure transaction
As a Canadian Travel Agent registered with the Business Practices & Consumer Protection Authority (permit #702429), Authentik Canada Aventures Inc is required by law to place all customer money in a Trust account until departure from Canada. This protection means that customers can procede with confidence when booking their vacation with Authentik Canada.
2. CANCELLATION OF YOUR TRAVEL
2.1 Should Authentik Canada have to cancel a trip, all amounts paid by the client will be reimbursed, without penalty. Other expenses not included in the package price (car rental, gas, plane ticket,...) will no longer be payable.
2.2 Should a client have to cancel all or part of a trip, the client will be subject to a cancellation penalty as follows:
* 46 days or more before departure: 15% of the total value
* 45 - 15 days before departure: 50% of the total value
* Less than 15 days before departure: 100% of the total value
2.3 The cancellation date is established as the day on which we receive a written cancellation notice at our office. No verbal request for cancellation will be considered. When determining the cancellation fee applicable, the actual departure day will not be counted.
3. MODIFYING YOUR TRAVEL
At any time before departure, a client may change his/her vacation by adding activities or by extending the length of stay; such changes must increase the value of the vacation. An amendment fee $50 per person could apply. Please note that Authentik Canada cannot guarantee changes if they are requested within 45 days of departure. A client wishing to make changes resulting in a decrease in the total value of the vacation, will be subject to a cancellation penalty as listed in section 2.2, in addition to the amendment fee of $50 per person.
4. SERVICES NOT USED DURING YOUR TRAVEL
There will be no refunds for unused services.
5. INSURANCE FOR YOUR TRAVEL
You are strongly advised to take out personal travel insurance covering medical costs and hospitalisation, repatriation costs, loss of baggage, etc. Authentik Canada also recommends taking out cancellation insurance; this covers cancellation charges under certain circumstances. It is the clients' responsability to ensure adequate insurance coverage. Authentik Canada cannot be held responsible for a client's lack of insurance or for any refused insurance claim.
6. INDICATED PRICES
Unless otherwise indicated, all prices are given in Canadian dollars (CAD) and include all applicable taxes. The prices may be adjusted to reflect changes in transportation costs, accommodation prices, taxes or other local charges. Price changes will not apply if full payment has already been received.
7. ACCOMMODATION, TOURS AND EXCURSIONS DURING YOUR TRAVEL
Authentik Canada reserves the right to replace accommodation (hotel, inn, Bed & Breakfast or camping) with other accommodation of equal or superiour value.
All of the tours and excursions offered in the various vacation packages were available at the time of creating the present Website. Should changes arise before the date of departure (such as the opening dates and hours of museums or theme parks), any planned activity could be rescheduled, or cancelled and replaced with a comparable activity of equal value. Any such changes must be agreed to by the client and his/her adventure travel agent.
Authentik Canada reserves the right to modify any itinerary, if it is deemed necessary or advantageous to the interest or welfare of its clients.
8. RESPONSIBILITIES
8.1 Authentik Canada acts as an agent for transport companies, service providers, hotels and other contractors required for the organization of the vacations listed on our Website. Authentik Canada's role is limited to making reservations with these service providers. Having no direct control over these organizations, Authentik Canada cannot be held liable for the failure of such an organization to provide the service described, with the exception of errors or failures resulting directly from acts or omissions of direct employees of Authentik Canada.
8.2 Authentik Canada shall not be held liable for any claims, damages or expenses resulting from bodily harm, accident, death, damage to or loss of personal belongings, delay, missed connection, inclement weather, strike, act of terrorosm, war, or any other cause that could not be predicted at the time of departure, or from the failure of the client to obtain the required documents (passport, visa,...) for the trip. Luggage is transported at the client's risk.
8.3 The client must comply with all reasonable requests pertaining to the vacation package. Should a client exhibit behaviour detrimental to the group or to a service provider, and should he/she persist in this behaviour after an official warning from the travel agent, representative or guide, the client will be ordered to leave the group, without recourse to any refund. The client will be entirely responsible for any penalties resulting from his actions, as well as for all extra expenses incurred (accommodation, meals, return transport).
8.4 Any complaints must be sent in writing directly to Authentik Canada, within 14 days of the end of the tour.
8.5 In the case of fault, error or omission on the part of Authentik Canada resulting in failure to provide a service or benefit described in this Website, our responsability is strictly limited to the value of the service or benefit in question. |
