Pas recommandable

Geneviève Piejut mardi 24 septembre 2019

Accueil déplorable, service inexistant (restaurant fermé alors que le site est isolé). Logement sous-équipé : pas de chaise, pas de table (sauf table basse) pas de porte manteau, pas de placard, armoire ou commode pour ranger les vêtement, 3 ampoules sur 5 au lustre, pas de micro-onde et vaisselle attendus normalement dans un chalet, cendrier plein de magots à l'entrée, petit déjeuner à peine acceptable (il ne restait que du déca)...Comment peut-on accueillir des hôtes dans ces conditions ? Ajoutons que ce site est situé sous les câbles haute tension du barrage...

1 réponse

Glacier House Lodge le 25 septembre 2019
Thank you for staying with us and for your feedback. The bulbs in the lights were changed right after your stay. Going into this Fall season we will be seeing some major updates and thanks to specific feedback like yours we have realized that we could use a bit more furniture in our cabins. Because Revelstoke is quite a seasonal town it does become difficult for all businesses like ours to retain staff to run the restaurant on all nights of the week, thankfully we have some amazing eateries in town for our guests. We are not sure which ashtray you were referring too but we will remind our staff to pay more attention. We apologize for your disappointment and hope you had a great rest of your trip.