l'usine
endroit surchargé de touristes ...
peut être conviendrait il d'indiquer :
- qu'il faut faire le choix du restaurant (3 ou 4 possibles) pour le diner comme pour le petit déjeuner
- que le diner "integre" : une entrée, un plat et le dessert (personne ne prend la peine de vous l'expliquer sur place et il faut courir à la quête d'information auprès d'un personnel stagiaire, débutant ou inexpérimenté)
par contre le service et la qualité sont sans reproche
tout est informatisé, mais il faut vérifier sa facture (pas de parking en supplément - alors que nous avions stationné notre véhicule et remis notre ticket d'entrée - petit déjeuner facturé alors que normalement inclus par exemple)
1 réponse
Thank you for taking the time to post your review following your stat at Fairmont Chateau Lake Louise. We look into all comments, both positive and constructive, to ensure we continue to improve.
It is disappointing to learn that your stay did not meet your expectations. I have shared your feedback with our Director of Food & Beverage. He will ensure we are effectively communicating our restaurant options and the details of meal plans to our guests. Our Director of Front Office will also provide additional coaching to his team in regards to checking all bills prior to departure to make sure that they are correct.
Please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans.
Warm regards,
LISA RICHES
EXECUTIVE ASSISTANT
lisa.riches@fairmont.com