The vehicle was not the Jetta as advertised but a Hyundai Sonata. Having said that it was quite satisfactory and easy to drive. It wasn't especially clean when I collected it, it may not have been washed beforehand. I didn't need to was it myself so it didn't really affect my travels. Staff at both points were friendly and helpful and made the process easy. I would recommend Authentik and use this service again as we made some changes to our booking and you accommodated us without any problems. A good service. Thank you.
Thank you for your feedback. We are happy to hear that your experience was enjoyable despite the drawbacks.
We hope to see you again in Canada.