Maritime adventure

Anonymous Monday October 15, 2018

Person available when we picked up RV didn't speak English well enough to explain all functions.
No GPS, no hot water in shower, sheets for bed were too small - unusable
RV was reliable, Easy to handle, Met fuel consumption expectations. Everything worked other than hot shower water. Bed was very comfortable.
Manager who served me upon return of RV was rude and left me waiting for him after he checked vehicle water tanks and didn't return. I had to get another employee to phone him only to find I could leave and my account would be finalized over the next week.

2 responses

Authentik Canada on October 16, 2018
Good day Carey !

Firstly, we would like to express our apologies for your mixed feelings about your RV rental in Québec.

We are actively working to improve service levels of our partners, and your feedback his valuable. We are grateful that you brought this important matter to our attention.

We will do a follow up with our contacts at Discount VR concerning your experience. I remain certain that they have the clients’ best interest at heart, and that they will look at this case very seriously.

We will let you know in private the conclusion of our discussions.

Regardless this deception, we wish you had a nice vacation in our country.

Until next time, kind regards,

Anonymous on October 16, 2018
I certainly hope the negatives are considered when our account is finalized