Car rental

Travel reviews

4.3 / 5 according to 89 reviews
57%
57 %
26%
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7%
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4%
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6%
6 %

Got given wrong car, Thrifty blamed Authentik

Laura Hemmingham Saturday August 24, 2019

Before arriving at Canada I was impressed with Authentik’s prices and customer service. However, we ordered a sub-compact car, and on Authentik it stared ‘chevrolet Spark or similar’. However, when we picked up the car it was a compact type car - a Nissan Sentra. We went back into the office [...]

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Just perfect

Amélie Blanchard Friday August 23, 2019

Authentik Canada helped me rent a car cheaper than through the website. Everything was included even insurance so no surprise at the counter. Kelly helped me a lot with the reservation. On the day of the departure, as I already paid for gps the rental company have me magnificent car.
Really happy ! thanks for everything

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Car Rental Vancouver - Calgary

Anonymous Wednesday August 21, 2019

Excellent and fast service at the car rental. Car was as expected. We had no problems at all. Very nice car. Leaving the car at Calgary airport was fast and easy.

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Authentik great, Thrifty poor vehicle

Miguel Conde Monday August 19, 2019

We rented a car through Authentik Canada. Their rates were the best we found on internet. The service level was excellent: fast, efficient and they even modified our reservation to change the main driver right away, no questions asked!

We rented at Thrifty a Toyota Corolla, 62 [...]

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Canada trip

John Pridham Sunday August 18, 2019

The vehicle was not the Jetta as advertised but a Hyundai Sonata. Having said that it was quite satisfactory and easy to drive. It wasn't especially clean when I collected it, it may not have been washed beforehand. I didn't need to was it myself so it didn't really affect my travels. Staff at both [...]

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Competitive price

Anonymous Saturday August 17, 2019

We've rented a car for 2 weeks to travel from Calgary to Vancouver. The price was very competitive and the service provided by Authentik Canada was good.
We've upgraded the car on retrieval and ended up paying a little extra. Which was ok as we initiated this ourselves. However what appeared [...]

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Car rental

Lucy Forward Friday August 16, 2019

Really bad contact with thrifty when we wanted to extend our rental

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Disappointing experience

Carles Roma molad Friday August 16, 2019

We had a bad experience car rental with thrifty. When we picked the car up we were charged with $81,73 for a premium Location Charge. We also were offered with a prepaid fuel tank, that we accepted because the thrifty staff told us that the price that they were offering to us was cheaper than the one we [...]

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Very good

Abdalla Deyab Friday August 16, 2019
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One way hire fees hidden

Stuart Osborne Thursday August 15, 2019

One way hire fees we’re not adequately highlighted pre or post order.

This was finally done after last payment was made.

I may still have made booking knowing this info but I will never book with Authentik again and I’m doing all I can to warn others.

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great car, mediocre services

Anonymous Thursday August 15, 2019

We got a Chevrolet Suburban. The car itself was ok, but the delivery process (pickup etc.) was not.
The car was barely ready when we picked it up, still hot from the last trip, had scratches on different sides that we had to note and picture ourselves - they were not on any delivery report from [...]

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Everything went as planned

Andrew Hedge Thursday August 15, 2019

Car ready even though we arrived early. The car itself was a little dull, but reliable and did what we needed. Return was easy. All in all, good value and would use again.

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Worked like a charm

Laura Dyson Monday August 12, 2019

The shuttle service in Montreal was very much appreciated. The agent complained that we left garbage in the car after we asked if we needed to clear out the paper from the maps. There wasn't a trash can to toss the paper in and she went on about there were trash cans but couldn't show us where they were. Weird!!!

Nissan Altima. GL7 24H. Car hire

Ken Ridgway Sunday August 11, 2019

Ken Ridgway
canada July 17 - August 6. 2019
Pick up and return to Thrifty Vancouver

Road trip

Anonymous Saturday August 10, 2019

Great price attracted me to authtik Canada, but I was equally happy with the service from the agent.
Thrifty were good too, although I didn’t like their return charge at the end of the rental.

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Vancouver to Calgary

Julie Seaman Friday August 9, 2019

Very surprised how expensive the drop off fee was. $300 was not advertised

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Location voiture avis juillet 2019

Langlois Emmanuel Thursday August 8, 2019

Nous avons loué une quinzaine de jours chez Avis Downtown Vancouver. Beaucoup de monde même tôt le matin à l'arrivée. On nous a confié la voiture sans aucune vérification carrosserie / intérieur. Le véhicule prévu n'était pas disponible, on nous a proposé un Suv Santa Fe en nous [...]

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All went well...

Anonymous Tuesday August 6, 2019

I was satisfied with Thrifty services. Pick-up and drop-off were quick and easy. The car was almost new and clean on the inside (not so much on the outside). There was no built-in navigation, but the multimedia screen was compatible with Apple CarPlay that allowed to use smartphone-based navigation. Hence, do not buy the expensive navigation option!

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Everything went fine

Monica Baga Monday August 5, 2019

We got an amazing upgrade just make sure you purchase GPS

Anonymous Saturday August 3, 2019

Good rental service

Anonymous Friday August 2, 2019

Fast pickup, free upgrade and fast return. What do you want more?

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Thrifty good vw Jetta

Vincent Lajux Friday August 2, 2019

However our experience with thrifty was great they were quick friendly and efficient
The car was a vw Jetta and it had plenty of room for 2 big suitcases 4 little suitcases and 2 rucksacks all in the boot

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Great service when issues arise

Derek Garrick Tuesday July 30, 2019

I booked via email with Valérie as none of the websites for car hire would allow pick up in Montreal and drop off in Toronto. She got me the car I wanted at a reasonable price. On collection of the car though it wasn’t what I ordered and the car rental firms in town office couldn’t or wouldn’t help. [...]

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Exceptional service from Authentik Canada for my Car Rental

Bernie Gatchalian Saturday July 27, 2019

I booked my car rental through Authentik Canada, and am so glad I did. From the booking all the way to the day of Rental I received great support from Marie-Chloe. Booking your car rental or other services from Authentik Canada and you will be assured of help and support especially when there is an [...]

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MAJOR hidden costs

Ainsleigh Ingle Monday July 22, 2019

Avoid avoid avoid.
Major hidden costs and one way drop off fees.
What a shame and way to make our Canada trip remembered.

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Nissan Rogue

Sean Leslie Monday July 22, 2019

No problem with the customer service. Good upgrade. Very nice car. Disappointed with the high one way fee.

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Busy car rental!

Anonymous Sunday July 21, 2019

Superior price & service

Cynthia Mckoy Sunday July 21, 2019

No extra comments needed

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Really good!

Paul Green Thursday July 18, 2019

Excellent communication throughout. Swift and efficient at arrival/pick-up and at the end of the trip. Outstanding service.

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Excelent experience

Anonymous Tuesday July 16, 2019

This was the first time que rented a car. The experience was wonderful from the beggining, with full attention from the Thrifty cashier Renne. The explanation was very clear. As our Arrival flight delayed (twice), another car (upgrade) was arranged after 15 minutes waiting. During the Rental [...]

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