Thrifty Rav4 through Authentik

Anonymous Wednesday September 14, 2022

Had quite a wait for collection of this vehicle at the Seymour St Vancouver depot. Whilst waiting there was almost no communication as to what was happening, so not impressed with the Customer Service there. We had to ask a couple of times as we were not even sure that those who needed to know realised we were there to collect it.
That lack of Customer Service was also evident observing what happened with other customers who came in ... some with bookings and some without.
No complaints about the car itself or the return of it at Vancouver Airport - all went well. Likewise the booking process and communications from Authentik - would use them again if we ever return to Canada and have recommended them to others.

1 response

Authentik Canada on September 21, 2022
Good day !

Thank you for your feedback and your good words regarding Authentik Canada !
We have contacted our partner regarding your dissatisfaction for the wait time during your pick up. They apologize that you were victim of the wait due to a particularly busy day.

We hope you brought home loads of nice memories from your time spent in Canada.

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