Nice organization - but need to doublecheck everything in advance

Marc Schuman Thursday August 31, 2023

All in all, the service provided from Authentik is great. The road trip was well organized in general. The problem is that as a European without internet not telephone network, "in general" is not enough, because even small mistakes can't be corrected if you can't reach out to anyone.
There were 2 activities that we were not able to attend because of scheduling mistakes (over 100€ gone), and these kind of things are extremely annoying. Also, one of the camping grounds was by far not were it was expected to be - our campsite was chosen for our stop at Thousand Islands, but is was over 130km away from there, and from our boat tour activity which we then did not attend. And these 130km were added to the next daily trip, making it 530km instead of 400km.

If I were to organize a roadtrip via Authentik once more, I would control every single distance they tell me in advance, and every single address to make sure to sort problems out before you get cut off the internet.
On top of that, their new application needs further improvement. The navigation system leads you strictly via the shortest distance - finding yourself back in the middle of Queen-Street in Toronto with an 8.5m RV, instead of taking the longer but much quicker highway around, is not very funny.

Nevertheless, we had a great honeymoon and loved the canadian nature - we just feel that it could have been even better and less stressful with an even better organisation.

1 response

Authentik Canada on September 4, 2023
Good day Marc !

Thank you for taking the time to fill out our survey and for sharing a resume of your experience during your honeymoon!

Please know that your comments have been passed on to our partnerships and the Authentik team. Your feedback is greatly appreciated.

We hope that you brought nice memories of your time spent in Canada back home.

Greetings from Montreal!