French Quebec

Jane Curth Friday June 21, 2019

Outstanding recommendations and the hospitality and venues exceeded our expectations. Discount Car Rental was unprofessional in that they supplied an automobile that was filthy (unwashed) and had only a half tank of petrol. This has absolutely nothing to do with Authentik's exceptional service. We just want you to know that before you recommend Discount Auto again you should ensure that they provide clean automobiles and are full of petrol before the licensee arrives. We returned the vehicle with a full tank so we lost approximately $40 by having to fill the unfilled tank before our drive from Montreal to Quebec City.

3 responses

Authentik Canada on June 26, 2019
Good day!

Thank you for your feedback. To read that your experience with us went perfectly values the work we do and encourages us on our mission to be the best in North America.

Regarding the services you received from Discount, we are sorry to hear that you were not satisfied and we are going to make sure a follow up is made with the staff at the rental office in order to ensure things like that will not happened again.

We are very grateful for your trust in planning your holiday.

Greetings from Montreal,
Jane Curth on June 26, 2019
Thank you so much for your prompt and attentive response. We are definitely going through you again in 2020 on our travels to the Canadian Rockies and Vancouver. The least Discount can do is credit our account the $40 we had to spend to add petrol to the tank before our journey to Quebec City!
Authentik Canada on June 28, 2019
We are asking Discount about this possibility and will come back to you in orivate.

Have a great day !

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