Accepted reasons for cancelling your trip
Premium protection includes all the accepted reasons covered by Flex+ protection, as well as the following:
- Depression, psychological, nervous or mental illness resulting in hospitalization for more than four consecutive days
- Voluntary termination of pregnancy and any resulting effects or complications
- Routine medical examinations, check-ups and observation
- Any delay or missed connection due to adverse weather conditions, a carrier or airport strike, an act of terrorism, or any other unforeseen event preventing you from reaching your destination
- Civil or international war, riots, civil unrest or acts of terrorism
- Natural disasters, epidemics, pandemics or any other event preventing you from reaching your destination
Protection terms
Premium protection takes effect as soon as it is purchased.
It provides a refund for eligible travel services if you cancel your entire trip for one of the accepted reasons, up to the departure date.
Premium protection provides a full refund of eligible travel services booked through Authentik Canada, excluding the cost of Premium protection itself and subject to the exclusions below. Flights booked through Authentik Canada are reimbursed at 50%.
It also allows you to make changes free of charge up to 72 hours before departure, subject to supplier availability and any applicable price adjustments.
Protection exclusions
- Flights booked through Authentik Canada are reimbursed at 50% under Premium protection.
- For RV rentals, one-way fees become 100% non-refundable 72 hours after booking.
- Once purchased, Premium protection cannot be cancelled or refunded.
How to cancel your trip
- Notify Authentik Canada in writing of your request to cancel your entire trip.
- Make sure to include your full name, booking number and reason for cancellation in your email.
- Provide the supporting documents required to confirm the reason for your cancellation.
- Authentik Canada may request any additional information or documentation required to process your request.
You have 72 hours after booking to change your level of protection.