Holiday of a lifetime!

I was a bit concerned about hiring such a big RV as I have never driven one before, and never driven on the right hand side. However we ended up having the holiday of a lifetime! The process of booking the RV, through to collection in Vancouver, and drop off were very easy and smooth. Everyone we met was very friendly and helpful. We watched the instruction video before we went, which was useful, but we also got a full handover when we collected and were shown round and given plenty of information and the opportunity to ask as many questions as we needed. We were also able to purchase smokies for breakfast which were being grilled in the car park, and paid by donation as all proceeds were going to a local charity. We opted to include bedding and kitchen utensils in our package, and can not fault what was included, which included useful items like salt and pepper, soap and washing up liquid. Doesn’t sound like much, but very useful! The RV itself was also very comfortable and plenty of storage.

Customer service when we returned the RV in Calgary was just as good, minus the smokies though. We were offered a free shuttle to our hotel, but realised that our hotel wasn’t on the list they dropped off at. The lady at the desk suggested that they drop us off at another hotel which was close to our hotel and gave us a number for a local taxi which we could book to take us the last few minutes of the journey, which saved us a fortune compared to getting a taxi for the full journey.

I would highly recommend based on our experience of Fraserway customer service, and also of the quality of the vehicle and items included.