Great way to tour BC, perhaps slightly overpriced

Anonymous Friday July 14, 2023

Firstly, this was a great holiday and a brilliant way to tour BC and we had an amazing time, making some lovely memories. The staff at the Vancouver supplier were very friendly and helpful.

However, as much as we didn't have any problems with the van, we paid for a van valued at £3k+, before mileage packages, insurance etc and we felt that the internal standard of finish was not worth the amount we paid. Small things like the velcro on the cushions didn't stick together, the privacy curtain for the front window didn't really stick up very well due to extremely worn velcro, the mosquito netting came away from it's frame a lot, the vertical sliding blinds seemed to double over on themselves when being brought down, which made them difficult to open and finally, we had a mouse visit our van on two consecutive nights, and seemingly got in very easily, despite our best efforts to block any obvious accesses. The drawers also seemed to stick and requires some persuasion on a couple of incidences to open/close.

Mechanically, the van was great, a really comfortable ride and we didn't have any problems of that nature and so we had confidence in the vehicle's performance.

I do appreciate that this van was at the cheaper end of the scale, we completed a lot of research prior to committing to this supplier. For the money we paid, we were expecting a much higher standard of finish/detail.

I hope this can be taken constructively as it didn't detract from our experience, we wanted to make sure we were honest with our feedback.

2 responses

Authentik Canada on July 18, 2023
Good day,

Thank you for sharing your experience with the Internet community.

We appreciate all comments, whether good or bad. They help us improve the experience of future clients.

We are sorry to learn that the vehicule you received did not meet your expectations. This will be shared with our partner to ensure that the next renters will be satisfied.

We truly hope you hold precious memories from your time spent in Canada.

Have a nice day!
Supplier on July 18, 2023
Dear valued guest,

Thank you for sharing your feedback about your recent holiday in BC. We're thrilled to hear that you had a great time and made some wonderful memories during your tour. It's also delightful to know that the staff at our Vancouver branch were friendly and helpful, as their assistance can greatly enhance the overall experience.

We appreciate your honest comments regarding the internal standard of finish in the van you rented. While you didn't encounter any major issues with the van's mechanics, we understand that the small details and finishing touches did not meet your expectations. We apologize for any inconvenience caused by the issues you mentioned.

Your feedback is valuable to us, as it allows us to identify areas for improvement. We take your comments seriously and will address these concerns.

We appreciate your constructive approach in sharing your thoughts and are grateful that these matters did not detract from your overall experience. Your comments allows us to continually improve our services, and we are glad that it didn't overshadow the amazing time you had and the beautiful memories you made while touring BC.

Once again, thank you, and we hope to have the opportunity to welcome you even better in the future.

Sincerly,
CanaDream

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