Ontario & Quebec
IRREGULAR BENEFITS
(Translated by Google) Overall the hotel services were correct, with major disparities which I will come back to below. When it comes to car loans, again, the best rubs shoulders with mediocrity. I will explain to you in detail.
Car loans (NOTICE in both cases): In Toronto, very warm welcome and excellent service, even if there were minor problems with the accessory GPS (which had to be requested); car return to Ottawa: fast and efficient.
On the other hand, for picking up the vehicle in Montreal, the Avis salesperson absolutely wanted to add additional insurance to us, and almost threatened us when we refused, assuring us that we were going to regret it when the vehicle was returned! In fact, the vehicle received bore serious traces of shocks on one side, multiple body scratches and an impact on the windshield, elements that we had to bring to the original condition report of the vehicle (and obviously against the heart of the AVIS operator); we specified from the outset that the reserved vehicle was specifically with a GPS. The vehicle was delivered to us without the equipment, so we had to claim it a second time. The loaned GPS, did not attach to the windshield, but was supposed to hold on the dashboard using a weighted sole; result, at the slightest brake, the sole slipped, and the device unhooked from the support! In addition, the 1st loaned device did not allow us to return to the hotel to take our luggage: the device bugged and made us go around in circles around the street block of the agency. We came back to the agency, where of course we were told that we didn't know how to use the device, and after inviting us to start over, we had to come back, ask for someone to come and check the veracity of our assertions, so that we are given another box, this one functional. In the meantime, we found ourselves in a situation of vehicle overheating, air conditioning cutout and red alert during these laps of the block of streets, with no escape. In short, what should have happened in a quarter of an hour to a half hour lasted more than 3 hours, and with apprehensions of serious potential failure. The return of the vehicle to the same agency apparently went well (other staff) ... but I remain on my reservations for the next few days.
Otherwise, for accommodation services, overall we were quite satisfied with the places offered and selected. A few somewhat negative assessments concerning the Grandes Bergeronnes motel, whose quality is limited, and the Hotel Suites Labelle in Montreal, very impersonal, with unwelcoming and unmotivated staff.
The Auberge Presbytère at Mont Lac-Vert as well as the Auberge la Muse in Charlevoix were very happy experiences with a very warm and friendly welcome that will leave us with excellent memories. Château Laurier in Quebec is very well located, and the service is excellent, international, but without warmth or friendliness.
Regarding tourist services (visits, cruises, etc.) things went very well, and we had very interesting guides. At the Thousand Islands, we asked for the cruise to be postponed for 24 hours, because the weather on the given day was foggy/rainy and the weather forecast for the next day was much more favourable. The operator accepted the change quite easily and we took the mini cruise under an azure sky, which allowed us to take great photos and keep wonderful memories of the place.
Concerning Niagara Falls, the cruise at the foot of the falls, although a great classic, seemed overvalued to us. On the other hand, we went up to the SKYLON tower, and there, the view is breathtaking on the falls and the surrounding area. It is from there that we best see the linear aspect of the American falls, and the horseshoe of the Canadian falls, as well as the majesty of the whole. It is something that you should recommend to your future customers who want to visit the place. Another recommendation: visit the quays or Elisabeth Park early in the morning (before 9 a.m.) because there are a lot fewer people and you can take great photos, quietly.
The trip had been prepared with your specialist Elise BELHUMEUR, who had given good advice and was very professional, as well as charming in her customer contact. I would have given it 5 stars. I cannot assess Mrs. Ouellet who took over from Elise when we had just started our journey, who was on vacation almost immediately afterwards and is back as we return home. We've never had to ask for it, so our assessment wouldn't make sense.
[...]
BEAUTIFUL JOURNEY BETWEEN LANDSCAPES AND CITIES
(Translated by Google) Hello, we particularly appreciated the parks, the Saguenay fjord and the wild animals that we were able to observe: whales, bears, belugas... The journey was well paced with 2 nights on the itinerary and an activity fixed every 2 days. Adeline from Authentik gave us good advice, such as the very complete road book and the assistance we were able to get throughout the journey. Along the way, we added a visit to the Sucrerie de la Montagne with a meal, a touching and authentic encounter not to be missed! For next time > keep the night in Niagara to enjoy the night show in the summer.. and more homestays or ready to camp
. Looking forward to returning with such a warm Canadian welcome! We keep wonderful memories
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STUNNING
(Translated by Google) I had a great stay despite the cancellation of the canoe camping and maybe put more Gîte.
Francine homestay in Quebec was great, a great experience.
There are plenty of things to see including the gaspérie that I couldn't do for lack of time and exceeding the budget.
I think I'll be back to do the sequel. A great welcome and a very charming country.
Tanya was on top and responded to all my changes. I thank her enormously for having advised me well and for her time to discuss.
I waited 3 years to make my trip, but I'm not disappointed. He was magnificent.
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great trip
(Translated by Google) Very good stay
Magnificent landscapes despite variable weather
Very friendly Quebecers
Negative points :
No info on the activities included in the Auberge à l'eau claire.
Too bad hotels don't always have kettles.
Too bad there aren't more condos available/the condo at the farm was great.
Hotel in Toronto is a factory / no room with 2 beds available...we had to fight to get something other than a couch for 2 adults...
Route a bit long following personal request to go to Toronto. Small road between ottawa and toronto.
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A trip to the top
(Translated by Google) A great experience at each place visited, a perfectly personalized trip prepared by Authentik Canada, which was attentive and responsive to our requests.
This is the second time we have traveled with Authentik and it is once again a success.
The road book is very well done and extremely useful, the choice of service providers for accommodation (a special thank you to the hostels of Charlevoix, Petit Saguenay, and the hostel of Saint Mathieu du Lac for their warm welcome and their remarkable services ) and excursions are great.
We highly recommend!
Thanks to Élise Belhumeur for her responsiveness and efficiency.
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AN UNFORGETTABLE TRIP !!!!!!!!!!!!!!!!!!!!!!!!!
(Translated by Google) A huge thank you to Authentikcanada for this ideally designed and well-balanced roadtrip. The hotels chosen were of high quality but above all ideally placed in each city in the heart of the places to discover (we never needed to take the car once there) A very special thank you to Marine who accompanied us in the development of this project and who advised us for the activities which were all more magical than the others: Niagara Falls, encounter with black bears and discovery of whales...! [...]
Canada road trip
(Translated by Google) Very nice trip with a magnificent experience with Whales and Belugas…
Discovery, wonder and relaxation: the perfect road trip!
(Translated by Google) Our stay in Canada and the United States organized with the support of Authentik Canada (thank you Alyssa) was a 3-week break of discovery, wonder and relaxation.
Everything went perfectly: car rental, reservation of accommodation and activities (guided tours, dinners, park, cruises).
We come back with lots of memories of landscapes, incredible cities, the calm of forests and lakes, whales, people we met and their kindness.
A pure happiness !
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Personalized and well-organized road trip
(Translated by Google) I am very satisfied with Authentic's service for the preparation and organization of my road trip in Quebec.
The choice of accommodation was generally of good quality and the places very well suited to visiting the different regions.
A wonderful trip, well accompanied by Authentik
(Translated by Google) Our trip went wonderfully, no bad surprises came to enhance our trip, with the exception of the gloomy weather and a last minute plane replacement and 2h30 delay for the return flight, but Authentik couldn't do much about it!
Thank you for the accompaniment of Elise and Marie-Michèle, and for the complete road book, in particular the vouchers which helped us a lot, as well as the few suggestions for visits and culinary discoveries.
In short, a perfect trip.
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road trip in canada
(Translated by Google) Superb destination, car rented from Triffty: TB. Hotels tb or guest rooms: TB (except the best western of Montreal, well located but no exterior and interior soundproofing (noise of the elevator, hallway, other rooms) and old-fashioned. A mention of excellence for the Nature and brushes, everything is exceptional, including the hosts Breakfast: TB in all the establishments reserved.
Excursions: no pb, everything was well booked. Seaplane: magnificent.
I strongly recommend Authentik Canada, a very serious agency. Thanks to Maxime for his availability before booking, also after booking, who is always there to assist us. Always answer the smallest questions. Maxime is very professional and also very friendly. Thanks for the organization.
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Ontario and Quebec family vacations
(Translated by Google) Excellent in general - avoid hotel chelsea in Toronto and visit Quebec City (uninteresting guide beside the subject) - all the other guides were perfect (Toronto Ottawa Montreal)
Unforgettable beautiful trip
(Translated by Google) Very well organized trip.
The hotels offered by Authentik Canada are very clean. The staff is very welcoming, the activities we chose met our expectations and those offered by Authentik were magnificent. It was a trip that we loved and that will remain etched in our memories. The person we had on the phone to prepare for this trip listened to what we wanted, his advice was very beneficial. It was our first road trip and it was awesome thanks to Authentik Canada. And we loved it.
Congratulations and again thank you very much
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Excellent quality of service
(Translated by Google) After failing to set up a satisfactory trip with a local agency, we came across Authentik Canada, which was able to create an exciting stay for us in record time, listening to our desires and constraints, and respecting the budget we had set ourselves. fixed. Our interlocutor was always reactive during our exchanges, even after the contractualization. And when, during our stay, we needed support, we were able to immediately find effective help to solve our problem. My next stay in Canada will certainly go through Authentik! [...]
A beautiful well-prepared trip
(Translated by Google) Good points :
- A personalized accompaniment and a very great listening of Maryse, during the preparation of the trip allowing to define a tailor-made circuit which suited us perfectly.
- A very good choice of accommodation corresponding to our expectations.
- Support for vehicle rental which gave us complete satisfaction.
- Support to cancel abusive billing for a change of room (see below)
Points that can be improved:
- The Hotel de Québec (Chateau Laurier) supposedly 5 stars, but which does not have the characteristics: faulty air conditioning, snoring all night and requiring a change of room; staff not very attentive, even indifferent to the difficulties encountered; broken drink vending machines on all floors; faded, even dilapidated decorations and sanitary facilities; excessive billing for the change of room required by the malfunction of the air conditioning => to be removed from Authentik Canada references.
- Some addresses recommended by the Road Book no longer exist: this is particularly the case of a restaurant in Kensington Market in Toronto => Road Book to be updated
- No continuity of accompaniment by the Authentik Canada advisor: passage from Maryse (in the preparatory phase) to Virginie during the course of the trip) which gives the impression of being a little left behind.
- Absence of alert or message of vigilance during the episode of storm on Montreal and its periphery (punctual cut of the road traffic and partial closure of the airport) which let us take the road in appalling conditions with risk taking and potentially endangered.
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Nice discovery
(Translated by Google) Great discovery of Quebec and the two big cities of Ontario. Hotels ideally located near excursions.
memorable trip
(Translated by Google) We spent almost 3 weeks, 3 memorable weeks! We came back with beautiful images in our heads: big cities, waterfalls, breathtaking landscapes, animals and of course very welcoming people throughout our journey!
One of the best trips of my life
Approaching beautiful new lands...
(Translated by Google) The opportunity to discover a part of Canada, with the support of a competent organization. Quality accommodation, maintaining the local spirit. A circuit for all tastes, through cities and countryside.
The whole family loved it; beautiful stages without any hiccups!
(Translated by Google) After arriving in Toronto, road-trip to Tadoussac, returning via Quebec and Montreal.
All reservations went well: no setbacks or problems to note.
The road-book was a good support, in addition to the always very good welcome from Quebecers.
Road trip East Canada
(Translated by Google)
Back from a 3 week road trip in Eastern Canada. Everything went admirably well, perfect reception from the hosts, everything is in accordance with the descriptions and choices made when booking. Animations, choice of sites, quality of service providers, schedules, everything is good, with the added smile of Canadians on all occasions. I highly recommend . Thanks to Autentik Canada and Susyane for helping us organize this exceptional trip.
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Roadtrip Ontario Quebec
A fabulous trip
(Translated by Google) Excellent organization. Maxim our interlocutor was very responsive to each request. Very attentive, she accompanied us throughout the organization of the trip, and was able to advise us as well as possible so that we had an extraordinary stay, without a hitch. The accommodations were all very pleasant and well placed, to allow us to make the most of the place. A preference for the wild part of Canada (outside the city).
An unforgettable experience !
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Our great Canadian experience
(Translated by Google) The selection of hotels has always been judicious in terms of their locations in the city center, allowing us to visit without using the car. We were pleasantly surprised to discover atypical accommodations, in particular the condos on the edge of the Saguenay Fjord, the C3 in Quebec City, and the Auberge le Bôme in Grand Pile.
Small downsides: do not take the parking lot of the Elgin hotel which is very expensive, but prefer the public parking lot next door.
The neighborhood of the Hotel Label in Montreal leaves a little to be desired, but again very well placed to visit on foot.
The road book very well done and rich in information.
The agency is always reachable and very responsive.
The excursions booked met all our expectations and even beyond.
We will go back to Autentik without any hesitation for future trips.
A big thank you to Véronique our organizer!!!
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Travel from Montreal to Niagara Falls and back via Mont Tremblant
(Translated by Google) We could have stayed longer in Toronto but we prefer nature to oppressive cities for us. And try to master a little non-school English because no one speaks French in Ontario, not even the hostesses in the hotels!!!
easy and efficient telephone contacts
(Translated by Google) Preparation and content well organized thanks to the preliminary exchanges. Listening and attentive correspondent, available to find the right answers to the questions or concerns expressed. final proposal takes into account expectations. The price is competitive
Awesome trip!! A big thank-you
(Translated by Google) Great stay in Canada! 17 days ==> Toronto, Niagara, Ottawa, Montreal, Quebec, Tadoussac, Saint Félicien
Authentik Canada gave us good advice and allowed us to plan everything as well as possible!
Despite a few kouaks when we arrived: no GPS (poor understanding, we were supposed to receive it at home but it never arrived and we thought it would be with the car), very noisy first night (but the hotel corrected the shot the next day)
The whole trip was top-notch: the activities (guided tours, thousand island cruise, zoo, ...), the well-located hotels, and above all the people! A pleasant and calm general atmosphere, that changes :-)
To be redone but adding a few days, especially Ottawa and Quebec (2 full days: a 3rd would not have been luxury)
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Superb discovery of Quebec
(Translated by Google) Very satisfied with Authentik Canada's service.
The on-site services were compliant (note the discovery of bears and whales not obvious at the beginning of October because winter is coming)
Satisfied with the accommodations overall (small problem with the apartment on the Fjord in Saguenay: "tired" mattress and lack of reception and exit)
A bonus for the log cabins in Ste Christine d'Auvergne: very warm welcome and great comfort in the middle of the woods. Ditto for the Domaine le Pic Bois outfitter (even if we couldn't walk on the estate because of moose hunting...)
A negative point at Avis in Toronto: Very good reception at the counter by a very helpful agent and detestable experience with the parking agent in charge of delivering the vehicle to us. Unkind character, completely excited. To flee.
We had chosen to visit the big cities (Toronto, Ottawa, Quebec and Montreal) and immerse ourselves in the woods to enjoy the Indian summer and we were delighted. Marie-Michèle was able to meet our expectations with accommodations as diverse as the Hilton in Toronto and the outfitter at the bottom of the woods.
After 3000 km of roadtrip with the help of the perfectly realized Authentik roadbook, we strongly recommend Authentik Canada.
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Wonderful
(Translated by Google) We couldn't have hoped for better!
We left from 09/24 to 10/12, and the beautiful fall colors were so present
All the activities offered were rich in sensations: boat at the foot of Niagara Falls, seaplane, cruise to see whales (which we saw!!!)
Quality hotels!
Everything went perfectly for our greatest pleasure!!!
The only small problem is the thrifty car rental agency which I do not recommend, the assistance number is not reactive at all… a puncture, we are still waiting to know the procedure to follow, fortunately we knew we to fend for ourselves to continue our journey!!
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Ontario and Quebec
(Translated by Google) Super organization with hotels very well placed around the main tourist access points
A favorite for the inn on the Saguenay River, very well located with a view of the majestic fjord and a manager of remarkable kindness, very close to his customers