Unexpected additional Charges and dirty Car

Dirk Goetz Monday June 3, 2019

We had to pay a drop off charge which was not obvious in the offer, only later in the confirmation.

The car we received was quite dirty from the inside, especially the back seats were covered with dogs hairs

1 response

Authentik Canada on June 10, 2019
Good day Dirk,

We are sorry to read your dissatisfaction. You can be sure that we will pass the words to Thrifty aboput the dirty car. However, the fees you had to pay for were intended and were associated to drop-off fees. These fees are specified in our documents, on our website, as well as on the voucher your travel agent sent you. Here is a sentence from your rental confirmation that was also highlighted in yellow.

IMPORTANT – DROP-OFF FEES
We would like to remind you that, as mentioned in your booking quote, some one-way rentals are subject to a drop-off fee to be paid at the rental office. We invite you to consult the list of drop-off fees: Drop-Off Fees Thrifty

Hope you had a great trip in our country.


Best regards,

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