Great service when issues arise

Derek Garrick Tuesday July 30, 2019

I booked via email with Valérie as none of the websites for car hire would allow pick up in Montreal and drop off in Toronto. She got me the car I wanted at a reasonable price. On collection of the car though it wasn’t what I ordered and the car rental firms in town office couldn’t or wouldn’t help. Valérie called round tirelessly to resolve and with a little help from an escalation within Avis managed to resolve. Great service and commitment to resolving a customer issue that they could not control directly.

1 response

Authentik Canada on August 6, 2019
Good day !

It's such a pleasure to read your feedback! Thank your for trusting our team for your car hire and in resolving the issue. We hope you had a great holiday in Canada.

It would be our pleasure to work with you for your next adventure!

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