Good day Nicholas,

We are sorry to read your dissatisfaction. However, the fees you had to pay for were intended and were associated to drop-off fees. These fees are specified in our documents, on our website, as well as on the voucher your travel agent sent you. Here is a sentence from your rental confirmation that was also highlighted in yellow.

IMPORTANT – DROP-OFF FEES
We would like to remind you that, as mentioned in your booking quote, some one-way rentals are subject to a drop-off fee to be paid at the rental office. We invite you to consult the list of drop-off fees: Drop-Off Fees AVIS

We contacted the car rental agency in regards to your dissatisfaction. They have kindly accepted to reimburse the drop-off fees as a gesture of goodwill. We are very pleased with the action they have taken as they normally do not refund drop-off fees.

Best regards,