What to do when the unexpected happens on a Canadian road trip?

What should I do if my flight to Canada is delayed?

If your flight is delayed, don't worry, just make sure to inform the right contacts as quickly as possible to secure your reservations based on your situation:

What should I do if my rental car breaks down in Canada?

If your rental car breaks down during your road trip, contact the rental company's roadside assistance service before arranging any repairs. Once you've informed the rental company, let your travel advisor know too, they'll be on hand to help if needed.

The assistance number is usually on the keychain or on your rental contract. This procedure is the same for a car or an RV.

If you have to pay fees on site:

• Keep all your receipts.
• Take photos if needed.
• Write down the names of the people you spoke with.

What should I do if I forgot my driver’s license?

If you've forgotten your original driving licence, there may still be options available depending on your circumstances. The most important thing is to contact us as soon as possible so we can assess the situation and advise you on the best course of action.

What should I do if I have a health issue during my trip to Canada?

If you have a health problem during your road trip in Canada, start by assessing the situation. A pharmacy can often be enough for minor issues, while a doctor is more appropriate if symptoms are severe or persistent.

If your health status impacts your itinerary, also remember to notify your advisor.

Can I travel to Canada without speaking English?

Yes, even if English is not your strong point, it is entirely possible to travel with peace of mind in Western Canada. Canadians are generally patient, welcoming, and used to international travelers.

Just try to make yourself understood with the words you know. Perfect English is absolutely not required to fully enjoy your trip.

Google Translate can also be handy for quickly translating a menu, sign, or address.

In case of significant difficulty, your advisor will of course be able to help you if needed.

What should I do if my activity is canceled due to the weather in Canada?

If an activity is canceled due to the weather during your trip to Canada, solutions are usually offered based on conditions and availability at the time:

What happens if I arrive late at my accommodation in Canada?

If you expect to arrive later than planned at your accommodation, contact the property as soon as possible. This will help avoid any confusion and ensure arrangements are in place for your arrival.

If you arrive after the campground reception closes, remember to stop by the reception the next morning to finalize your registration.

I am disappointed with my accommodation in Canada, what should I do?

If your accommodation isn't quite what you expected, speak to your host or the reception team first. More often than not, a simple conversation is all it takes to find a solution and put things right.

If the problem only concerns the room:

It is sometimes possible to change rooms immediately. Feel free to calmly explain what bothers you so you can see what options are available.

If the problem concerns the accommodation as a whole:

You can contact your advisor to see what alternatives might be possible depending on the situation. Depending on availability and the new accommodation chosen, additional fees may apply.

After your trip, we would love to hear your experience and learn how your stay went.

"Unexpected events are also part of the journey. Fortunately, with the right reflexes and a bit of preparation, most situations can be resolved quickly." Simon Lemay (Linkedin)