Extra charges and options with your car rental

All our car rentals include the basic protections provided with your reservation. When picking up your vehicle, the representative at the rental counter may also offer additional protections or optional services that could be useful depending on your specific needs.

This is a normal part of the rental process. Before accepting any additional protection or service, we recommend taking a moment to review what is already included in your reservation. If anything is unclear, please feel free to ask the representative for more information. They can explain the different options available so that you can make a choice that best suits your situation.

These additional protections and options are generally optional and subject to additional charges, which are often calculated on a daily basis. If the charges shown on your rental agreement differ from what you expected — particularly if you do not wish to add any options and expect the additional amount to be $0 — we encourage you to discuss this with the representative before signing.

It is important to take the time to review your rental agreement before leaving the rental location. Once an additional protection or option has been accepted and the agreement has been signed, refund possibilities may be limited or, depending on the rental company's terms and conditions, may not be available after the rental.

If you have any questions about the protections already included in your reservation or the options offered at the counter, please feel free to contact us before signing your rental agreement and leaving the rental location. We will be happy to assist you and help clarify the details of your reservation.

Here are some examples of protections and options that may commonly be offered:

Roadside assistance
Personal belongings protection, including luggage
Personal accident insurance
Other supplemental protections, depending on the rental company and pickup location
Child safety seat
GPS, if it is not already included in your reservation
Vehicle upgrade, meaning a voluntary upgrade to a higher vehicle category

Other Fees That May Apply

Additional fees may also apply depending on the vehicle pickup and return conditions. For example, charges may apply if the vehicle is picked up earlier than the scheduled time or returned later than expected.

Depending on the rental company's terms and the amount of additional time, extra charges may apply and, in some cases, an additional full rental day may be charged.

To help avoid any unexpected charges, we recommend carefully reviewing the protections, options, and fees listed on your rental agreement before signing. If any information appears different from your reservation or if you simply have questions, please ask the representative for clarification or contact us before leaving the rental location. We are here to assist you.

RENT A CAR

3 tips for a positive rental experience

1- Before you leave, check whether your travel insurance or credit card insurance provides the extra protection that you will be offered over the counter.

2- If you own a child's car seat, don't hesitate to bring it with you. Most airlines will let you check a car seat with your luggage free of charge. This will save you money and avoid potential installation issues with an unfamiliar car seat.

3- Respect the pick-up and drop-off times. Verify your flight details and make sure that your pick-up and drop-off schedule is realistic. If necessary, you can change your times up until 72 working hours before pick-up, at no extra charge.