Accepted reasons for cancelling your trip
- Illness, accident or death of a family member or someone travelling with you
- Serious damage to your home or business premises
- Serious damage to your vehicle
- Medical contraindication or complications following vaccination
- Accident or breakdown involving your means of transportation
- Separation or divorce of guests travelling together
- Job loss
Protection terms
Flex+ protection takes effect as soon as it is purchased.
It provides a refund for eligible travel services if you cancel your entire trip for one of the accepted reasons, up to 30 days before departure. Flex+ protection provides a full refund of eligible travel services booked through Authentik Canada, excluding the cost of Flex+ protection itself and subject to the exclusions below.
It also allows you to make changes free of charge up to 72 hours before departure, subject to supplier availability and any applicable price adjustments.
Protection exclusions
- Flights booked through Authentik Canada are not covered by Flex+ protection.
- For RV rentals, one-way fees become 100% non-refundable 72 hours after booking.
- Once purchased, Flex+ protection cannot be cancelled or refunded.
- For any cancellation or refund request made less than 30 days before departure, Authentik Canada's General Terms and Conditions apply.
How to cancel your trip
- Notify Authentik Canada in writing of your request to cancel your entire trip.
- Make sure to include your full name, booking number and reason for cancellation in your email.
- Provide the supporting documents required to confirm the reason for your cancellation.
- Authentik Canada may request any additional information or documentation required to process your request.
You have 72 hours after booking to change your level of protection.