Protection terms
The Flexibility Guarantee is included with all our trips. It allows you to cancel your entire booking free of charge within 72 hours of booking.
After this period, and up to 60 days before departure, cancelling your entire booking allows the amount of your deposit to be retained as a travel credit, excluding any amounts paid for flights.
The travel credit may be used once toward a new booking with Authentik Canada or Authentik USA and may be transferred to someone else. The travel credit is issued in Canadian dollars (CAD), based on the exchange rate applicable at the time of cancellation. When the credit is used, it will be converted, if necessary, into the currency of the new booking based on the exchange rate applicable at that time.
The new trip must begin at least 60 days and no later than 12 months after the originally scheduled departure date.
Protection exclusions
- Flights are not covered by the Flexibility Guarantee.
- The Flexibility Guarantee provides a travel credit only and does not offer a cash refund.
- For RV rentals, one-way fees become 100% non-refundable 72 hours after booking.
- For cancellations made less than 60 days before departure, Authentik Canada's General Terms and Conditions apply.
How to cancel your trip
- Notify Authentik Canada in writing of your request to cancel your entire trip.
- Make sure to include your full name and booking number in your email.
- Authentik Canada will send you the details of your travel credit for your review and approval.
The Flexibility Guarantee is included with your booking. You have 72 hours after booking to change your level of protection.