RV rental
motorhome older than advertised
(Translated by Google) Authentik Canada staff have been very available and ready to go. our listening. In our perception of the camping car we found; a very old and very noisy vehicle, which is not very pleasant. After reporting this fact the company, a slight discount was given to us. granted by the lessor.
Quebec in a campervan is great
(Translated by Google) your services nothing to complain about, on the other hand the rental company, the impeccable vehicle but the kitchen kit is a little just, no coffee maker and no microwave dish for maintenance problems, we have had a problem with the interior electrical outlets which broke down on the second day (I have to sleep with a breathing apparatus) after having contacted the duty numbers without having a correspondent French speaking we have contacted the rental company twice at; Montreal without response a camper fortunately helped us out on land otherwise very good trip and we will certainly come back to see you. Regards GP [...]
UNSATISFACTORY WELCOME AND SERVICE AT CRUISE CANADA
(Translated by Google) THE RENTED CAMPER HAS MORE THAN 90,000 KM ON THE COUNTER AND THE GENERAL CONDITION IN ADDITION TO BEING AGED LACK OF CLEANLINESS: FLOOR AND CURTAINS WERE DIRTY. THE EQUIPMENT WAS INCOMPLETE AND NOT EVEN A GUIDE TO THE CAMPGROUNDS.
AS FOR THE WELCOME ON DEPARTURE AND RETURN, WE HAD DEAL WITH A COMPLETELY UNPATHABLE PERSON, WE REALLY SEEMED TO DISTURB AND WHO HAS NO PLACE IN THIS COMMERCIAL SERVICE.
THE MANAGER AT OUR REQUEST HAS TRIED TO OVERCOME OUR DISSATISFACTION BUT DOES NOT ASSUME HIS ROLE (THE CLEANLINESS AND EQUIPMENT CONTROL MUST BE UNDER HIS RESPONSIBILITY AS WELL AS THE MANAGEMENT OF HIS EMPLOYEES).
Pity that this magnificent tour in Quebec leaves an unpleasant memory because of this motorhome rental company.
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Summer Indian in Canada by motorhome, from September 22 to October 10
(Translated by Google) Overall very satisfied with this trip!
The (+), people, time, spaces, colors, diversity; things to do see and see TO DO!
The (-), the food and its plethora of fast food, the lack of restaurants in the area. balanced food
Vehicle not prepared to time with many technical problems
Disappointing
(Translated by Google) First experience in a motorhome and a little disappointed, lack of crockery, obsolete microwave, leaks when it rains, roof window that no longer holds
Un peu trop exigu (promaster21)
(Translated by Google) The size of the motorhome was adequate but the presence of 2 bunk beds on top of it. the rear reduced the lying height considerably (crawling to go to sleep).
It would have been better to have benches convertible into beds for the night with a permanent table for the day. (impossible to drive with the table installed).
On the other hand very reasonable consumption (11 l/100 on average).
There were also a few kitchen accessories missing (no can opener, no salad bowl, no bowls or soup plates)
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Unforgettable !
(Translated by Google) Since our exchanges with Christelle for the reservation of our motorhome and her precious advice, been perfect !
We loved it. and will definitely be back!
pleasant stays
(Translated by Google) freedom of travel. No mechanical problem, but quite noisy vehicle due to vibration of equipment when driving. However quite comfortable to wear. the stop.
Satisfied with Authentik Canada's service, very good follow-up and communication. It is a quality service.
Not serious
(Translated by Google) Upon receipt of the campsite because the refrigerator did not work on gas. In question the battery which was out of order which had to be changed (several hours wasted). During the trip we noticed; a rainwater leak through the roof dome above the alcove. The compass locking screw was stripped. Two garages have been necessary to repair, the garage FORD of CHICOUTIMI which declared itself incompetent and a small garage at the end of the day. TADOUSSAC where the repair could be made.
The button of the pieso electric ignition of the gas cooker was broken. and the seat cushions were not clean and had large stains.
CRUISE CANADA granted us a small gesture of goodwill but that does not erase all the hassle and all this must be said especially our vehicle was not an exception, during the past time. in the parking lot of the company; allowed us to see the technician struggle to carry out last minute repairs before delivery.
[...]
very good in every way
Review the interior of the Campervan
(Translated by Google) A little disappointed with the motorhome, there were too many things missing! the bedding was incomplete, the pillowcases were missing, the duvets were not thick enough, and above all! put house sheets (we are in 2016) the sheets you put are inappropriate in a motorhome and the dishes! no salad bowl, no bowl for breakfast, no coffee maker (very essential things) etc.... every time we cooked (placed too close to the gas cooker), a cleaning kit would have been needed. welcome, no shovel, no mop, a broom that dated from the last century!! and also think about; add a step to access the inside the motorhome! No GPS available at; Cruise Canada, had to buy one!! because essential. [...]
The battery of the motorhome is non-existent....
(Translated by Google) Negative Point:
If you go in total autonomy (without current) good luck......
Positive
Good management of Authentikcanada for the administrative part.
top top
very friendly welcome, no waiting, impeccable vehicle
The motorhome was a perfect fit; our expectations
almost new vehicle in good condition
(Translated by Google) we had a great vehicle in good condition, watch out! the condition of the bikes, do not plan a trek because their condition leaves a lot to be desired. desire. Count with 33l on average for a c-31d model rather than the 25 liters / 100km mentioned. The vehicle is comfortable to live in, large enough and easy to drive. to roll.
Even though our trip was beautiful, we have not been satisfied with the quality of the camper.
(Translated by Google) Here in a few points what we disliked:
- The motorhome was old, everything was shaking, the windows were opening when rolling, the toilet was leaking, the floor of the parents' room was collapsing, the sewage check box was malfunctioning ...
- At the reception of the motorhome, there was a lack of bed linen that we had to leave. claim.
- The manager has been friendly at the reception, telling me that I could also call him in case of concern but when I did, he got me excited. and returned to the hotline.
- No one speaks French at all; the hotline while the motorhome was reserved in a French-speaking region. After phoning because the floor under our bed was collapsing and tried to somehow to make the problem understood in English, they told me that they called me back and never did. Finally, I tinkered with with friends to maintain the floor.
-When returning the motorhome, the employee; gave me back the entire deposit while being annoyed because customers were supposed to take over the motorhome the same day. I find that it is really limited to make the necessary repairs and certainly that the following customers will have had the same inconveniences.
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Journey not over but so far so good
very good
(Translated by Google) well organized
Au delà de nos espérances !
(Translated by Google) For a first experience in a motorhome, we were surprised at the comfort we found; in this vehicle. We slept very well and never missed You're welcome.
The only fault would be the type of dishes chosen (too fragile and a little heavy) which wandered around in the cupboards during the journeys. The layout of the cupboards could be improved; to avoid this.
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Good welcome
(Translated by Google) The pick-up is too far from Montreal, and too far from a metro station, it is quite problematic when you have luggage
Très bon service!
(Translated by Google) Very well organized, clean. The service at; the clientele takes the time to explain to you. We offer you the insurance plan for the loss of keys and especially cleaning at your convenience. the end of the trip is worth it.
2 weeks VR with family
(Translated by Google) We have said past a wonderful time! The Canadadream team is friendly, available and cordial
The vehicle corresponded to our wishes
very warm welcome from the Cruise Canada team
(Translated by Google) check the equipment if requested, necessary kitchen, bedding, additional folding chairs...
Otherwise motorhome clean and in good condition. Didn't have the slightest
Sale of unavailable services
(Translated by Google) We took a T17 for which Authentik Canada had sold us a free GPS, an unlimited generator; when choosing options. Arrived on site, Cruise Canada (the lessor) tells us that there is no GPS in any of their vehicles and that we will not have a generator because it is not valid for the type of model we have chosen.
We remembered that when we took the number of kilometers on the authenticik website, it was written that the price included 3500km. So we added 7x500km for a total of 5500km, which corresponded perfectly with the itinerary we had set ourselves.
When returning the motorhome, the person from Cruise Canada told us that we had done 4200km and that we had a package of 3500km, or only the 7x500 that we had added; to what was offered to us. However, the 3500km offered did not actually appear anywhere. We therefore have no proof of what we are saying and we must therefore pay 467€ in addition to the amount already paid to Authentic.
We are quite unhappy with this service and Cruise Canada has confirmed that this kind of problem happened regularly since Athentik Canada sells to customers. its customers offers that the lessor cannot guarantee.
However, during our stay we had a propane problem which lasted for a while. and we had to contact our Athentik advisor who showed great professionalism and speed.
I will not recommend you to; my relatives if they had to do the same kind of trip as us
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Good but motorhome a bit old
(Translated by Google) Welcome and rental without worry but we found; our motorhome a bit old, lacking power in a certain hilly road, a microwave that didn’t work; only in very very few campsites despite a 30A supply and a smoke detector located almost above the plate at gas making it quite difficult to cook (especially without a microwave) because it would come on very often.
Fast and effective
(Translated by Google) We went through Authentik Canada for a camping car reservation. We received a response very quickly following our request. our reservation via the website.
A small downside, it seems to me that it was not clear when booking that by paying only a deposit, a transactional fee of 2.75% would be charged by paying the rest by bank card (does not seem to appear in the general conditions of sale)...
The team has always been very reactive in case of questions (response by email during the day).
Overall we are very satisfied.
To see for a more complete travel reservation.
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Trailer Alto 1713 and Jeep Cherokee
(Translated by Google) The trailer we had reserved was an Alto 1713. We had an Alto 1743. The awning provided did not have a stake... sagrements). Lack of communication between Authentik Canada and Discount. As for the rest it was fine.