ArriveCan : everything you need to know

Planning a trip to Canada in 2021?

In April 2020, the Canadian government launched ArriveCan, a digital tool that allows travelers to submit their information regarding their arrival in Canada and their quarantine plan directly on the mobile app or online.

Along with the health measures in place, the application allows all information to be processed quickly and transmitted to the relevant provincial authorities, which is essential for travel during a pandemic.

In addition, it allows faster border crossing and limits contact.

Who is required to use ArriveCan?

ArriveCan form
All travellers entering Canada must use ArriveCan

Since the order of November 21, 2020, all air travelers destined for Canada must submit their electronic information through the ArriveCan application before boarding their flight.

Travelers crossing land or sea borders must also provide this information.

ArriveCan is therefore essential to any travel to Canada in times of COVID-19.

The information to be transmitted includes:

  • A Self-Assessment of symptoms of COVID-19
  • The reason for your travel
  • Your need for a COVID-19 negative test prior to your travel
  • A quarantine plan to follow on arrival - including your 3-night hotel reservation if you're an air traveller
  • Your personal contact details and a list of resource persons

Travelers wishing to enter Canada will then need to be able to provide their ArriveCan receipt to border officials.


The following persons are exempt from providing their information via ArriveCan:



Penalties for those who fail to comply with the rule range from a verbal warning to a fine of $ 1,000.

The declarations provided using ArrivalCan alone are not sufficient to guarantee you access to Canadian territory. You still need to apply for an eTA or VISA, when necessary, depending on your country of origin.


ArriveCan : how does it work?

How to use ArriveCan
How does ArriveCan work?

Before your travel :

First you need to download the mobile app and create your file.

You can access your file up to 90 days before your departure on the app and up to 14 days on the online version.

Applicants who cannot submit their documents using their mobile phone can do so from any type of electronic device, such as a computer or tablet, here.

Once your file is created, enter your information.

:fleche: emoji Your personal information :

  • Name
  • Date of birth
  • E-mail adress
  • Phone number
  • Information on other travelers accompanying you

:fleche: emoji Your travel information :

  • Your arrival date
  • Your port of entry or your flight number, arrival airport and airline used
  • The purpose of your trip (Unfortunately, your road trip in Canada alone is not a valid reason for travel these days. ::(: emoji )

:fleche: emoji Your self-assessment of health :

  • Symptoms of COVID-19 that you may have
  • Your proof of a negative COVID-19 test in the 3 days prior to your travel

:fleche: emoji Your quarantine plan :

  • Attestation of having a place to do your quarantine
  • The address of your place of quarantine or isolation - or your trip reference code for your 3-night reservation at a government-authorized hotel (for air travellers only, unless exempt)
  • A declaration as to the presence of vulnerable people at your quarantine location
  • The type of environment: group living, single-family home, etc.
  • The deliveries you expect to receive during your quarantine
Good to know :
If your quarantine plan is not adequate or you do not have the financial means to allow yourself a safe quarantine, you will be forced to self-isolate at a designated quarantine facility

When your information has been submitted, you will receive a confirmation receipt. Your receipt will include a 6-character code that proves the transmission of your information.

Keep it, as you will need to show it to border officials.

Your use of ArriveCan also allows you faster entry, via the app-only user lanes at Calgary (YYC), Vancouver (YVR), Montréal-Trudeau (YUL) airports and Terminals 1 and 3 of Toronto Pearson (YYZ).

arrivecan utilisation
You must keep using ArriveCan during your quarantine

Once you are in Canada :

Once in Canada, you will need to keep the application on your device.

You must also, within the first 48 hours of entering Canada, confirm that you have arrived at your address declared for quarantine.

You will then have to complete a daily self-assessment of your symptoms related to COVID-19, from the application itself, until the end of your isolation period or, if applicable, until the onset symptoms.

Calculation of your 14-day quarantine :crayon: emoji

Day 1 of your quarantine begins the day you arrive in Canada, even if you arrive in the evening.

For example, if you arrive in Canada on Thursday at 10 pm, it is still your day 1. Your first authorized outing will therefore be on Thursday, two weeks later.

If you were to come into contact with someone who tested positive for COVID-19, or show symptoms, your 14 days will start again on that date.

That is, if you were on your day 5 and you are experiencing symptoms, or someone you are quarantined with tests positive, you start the calculation again on day 1.


ArriveCan will not use your location using your smartphone's GPS to track you.

Only your information provided will be received and analyzed. Your personal information is therefore protected.


ArriveCan step-by-step video by land and air


And that's it for the use of the ArriveCan digital tool.

If you have any additional questions, please feel free to leave them in the comments section below!

Karolane Lessard

An enthusiast of both our vibrant cities & great oudoors, my life revolves around travel & adventure. It's a no brainer that I have to share the wonders & secrets of my neck of the woods with other travelling souls. Enjoy the journey !


Your e-mail address will not be shared

I have read and accepted the Terms of Use*


Marion June 8, 2021, 15h08
Very Informative and very clear. Thank you.
Wondering if you have any advice on the following: I am a Canadian residing in Ireland and travelling to SK via Toronto Pearson with my Irish husband ( first grandchild born recently to our son / partner who are Canadian citizens. We arranged 3 days hotel quarantine at a Government approved hotel and have booked and paid in advance for this.
I understand we need a “Trip Reference Code” from the hotel booking to input in the ArriveCAN system. But the hotel says it doesn’t issue this code and it’s the government that does this.
Now totally confused so any insight you might have would be most welcome.
Kind regards and thanks.
Karolane Lessard June 9, 2021, 09h59
Hi Marion,
I understand there has been a lot of confusion with this. While on ArriveCan, they will ask for your hotel information and booking confirmation number. This should be found on your booking confirmation e-mail, but it is not a 6-digits code. Once all your information is entered in the app, you will get an alphanumeric code generated by the app itself on your receipt.
Simply make sure that you did book your hotel correctly, as you can only book it directly through the hotel or through the Government's reservation line. Print or keep your booking e-mail at hand when your reach customs, as well as your ArriveCan receipt containing the alphanumeric code, and everything will go smoothly!
I wish you both a safe trip to Canada and a splendid first meeting with your newborn grandchild! :)