RV rental
road trip au Quebec
(Translated by Google) great welcome and immaculate vehicle
Excellent welcome
(Translated by Google) But check the full of fresh water before hitting the road! Be careful, provide hangers to store clothes in the bedroom closet because nothing is provided.
Do not forget to rent camping chairs: they are essential to enjoy the campfires during the evenings! It is advisable to rent the Wifi box to guarantee the network during the whole road-trip because the network is very random... The plus, the Nespresso to enjoy good coffee;)
[...]
Travel to Western Canada
(Translated by Google) What a wonderful trip. Authentik was present during the preparation of our first searches for rentals of a recreational vehicle until the end. We were able to contact them at any time according to our uncertainties and questions. Their answers were always relevant and in resolution mode. Thank you for your efficiency.
Super !
(Translated by Google) Great welcome. Good information.
Over Lander
(Translated by Google) Our RV Over Lander rental was as expected. Very well.
Services not up to our expectations and the price.
(Translated by Google) The rates offered by this provider attracted us compared to others but it is still high so we can expect suitable services unfortunately we were unlucky.
Firstly, it is noted on the voucher that pick-up is possible between 1 p.m. and 4 p.m., after contacting the rental company, he imposes 3 p.m. on us, specifying that earlier it is impossible for him so the times on the voucher must be changed because we had done our program by leaving on a pick-up at 1 p.m.
Then the depot is located near the airport (which seems good) in an industrial area whose access is very often complicated because of road traffic and once in front of the address indicated no sign mentions that you are at the right place. place even by questioning the staff of the Home Depot store nobody knows RVandB reassuring. You have to call the rental company to pick you up.
After that it complicates it for us and I think we had a bad day. The rental company offers us a first RV smaller than what we had reserved, we make the remark to him and he changes his mind, telling us that he has chosen the wrong RV! He tells us that indeed it is the one behind which is bigger unfortunately this one is not ready he does not have the keys and it is not cleaned it starts the holidays well!
Then the rental company tells us that it will take his employee at least an hour to bring back the keys of the RV, a joke ok, we wait but that puts us very late for our arrival at the first campsite. During this time he gives us a quick tour of the RV to explain how it works and already tells us that the awning does not work and that two or three other things are broken! The general appearance of the RV seems to have lived normal for a vehicle that displays 232,000 km on the odometer! Then instead of taking advantage of the waiting time to clean our RV, he passes to another family who seemed to have been waiting for a while also without giving us more explanation or telling us that he will make us a commercial offer for example. We report all these problems to Authentik Canada who informs us that we will be able to make complaints once our file is closed, moreover, as we will arrive very late at our first campsite, we have to warn them which costs us a lot of out-of-package.
Once the rental company collects the keys, his employee tries to quickly clean the RV except that we have no more time, we inform him that there is no bedding kit provided and paid more than $100, he searches and we find two sets of bedding which are simply a fitted sheet one sheet no pillow no cover and the fitted sheet does not fit the awesome top bed.
Regarding the return, we have indicated in advance that we will return the RV late compared to the scheduled time and this one allows us to indicate that this will generate an additional cost of $112.5 and $75 to bring us back to the airport (12 min by car and $24 by uber).
Please note that this type of vehicle consumes a lot but it is clearly indicated in the 25l/100km sheet.
However, on the day of return, everything went well, no additional cost was withheld and the rental company was much more helpful, hence my second star.
Authentik Canada had reassured us by telling us that they would cover any additional costs.
[...]
Exceptional service
(Translated by Google) We have been booking our RV with Authentik for 4 years every year and the service is excellent. Moreover, the price is very competitive. The representatives are always available to answer us quickly when we have questions.
It is very simple as reservation and payment process. We recommend it to all our friends and since some have even started to book their RV annually with Authentik.
[...]
Vehicle quality
Correct C20 model + professional support with Fraserway staff
(Translated by Google) Satisfactory equipment but with average quality materials inside. Plan consumption of 21l /100km in the mountains.
Nice provider but lacks professionalism
(Translated by Google) Late delivery to a car park where it is not possible to leave luggage. Contract not very clear and we wasted time for the sheet/towel kit, which we had already paid a lot of money for, whereas it is an obligation when you come from Europe: we are not going to bring back your sheets, pillows and napkins! The motorhome was quite old, limited crockery kit (there were only 2 mugs for example, no salad bowl or bowl. The contact is very nice but it lacks professionalism. [...]
Rv rental August 2022
Extra first experience
(Translated by Google) This first discovery of a motorhome holiday was brilliant. The service corresponded in all respects to our choice and the vehicle was very comfortable for 4 people.
Canada is a destination that lends itself perfectly to this type of trip.
We will come back to discover other Canadian provinces and we will without hesitation choose Authentik Canada for the reservation and Canadream for the rental.
[...]
Amazing experience
(Translated by Google) Everything was as expected. The RV was clean and in excellent condition.
An experience to repeat.
Well-equipped campsite
(Translated by Google) Compared to Cruise USA, which we had previously tested, we found that the motorhome rented in Vancouver is better equipped and more modern. On the other hand, fuel consumption is higher (20L/100 for cool driving). The interior is spacious but we feel that the furniture has lived well.
Bon service!!
(Translated by Google) I would have offered more than 2 rolls of toilet paper for 2 weeks!!
mosquitoes
(Translated by Google) The company needs to improve its mosquito repellent kit.
RV changed 5 days before
(Translated by Google) We were supposed to have a van but 5 days before they changed us to a 23-foot class C! It was more comfortable and it didn't bother us but maybe other people would have liked it less... We would have liked more comfortable outdoor chairs, a few more utensils (only 2 of each)
Very satisfied with the vehicle.
(Translated by Google) Very nice family trip.
The vehicle was well suited for two adults and two young children (9 and 11).
An exceptional family trip!!
(Translated by Google) Vr ideal for a family of 4!! We loved our trip!! We traveled 2400 km in 14 nights!! Vr small, but very roomy. Lots of storage and autonomy. I recommend it!!
nice well run company
(Translated by Google) our RV was very clean and almost new, very well equipped except for the crockery kit which was a bit tight: 3 plates, 3 glasses, 3 cutlery...
their system of returning the RV with the starting fuel level is weird, why not ask to return it every time with a full tank?
Perfect vehicle and staff.
well-functioning organization
(Translated by Google) The RVs are certainly prepared and equipped by people who have already camped!! Everything is there and in sufficient quantity. RV pickup is easy, appointment timelines are met, and the staff is there if we have any questions about the RV or the planned route.
very nice performance
(Translated by Google) At 2, you should not count on taking a shower in the motorhome, but the toilets are rarely far from the location selected by Authentik.
canadream, good provider
(Translated by Google) A trip that could have gone wrong. when doing the pre check in, without telling us, we realize that we have been downgraded. we go from MHX to MHB... 2 classes below. as a result, it is no longer the same comfort and therefore no longer the same trip. above all, that we are not offered compensation...
we contact authentik canada who fought for us to have at least one MHA. Canadream brought in a brand new MHA for us from the West Coast.
the 2 providers went out of their way to get us this vh. we thank them.
Apart from this false start which caused a lot of stress, candream's performance is very serious. the motorhomes are of the latest generation. we came across customers from uise canada... he was very disappointed, with a very old campsite.
[...]
Let's go for the adventure
(Translated by Google) Very little explanation given on the use of VR. You have to become independent quickly.
We saw a larger model that would have been better suited to our family of 6. But overall very good reception and Vehicle in very good condition.
Satisfied in general
(Translated by Google) A bit small and taking possession a bit long.
The Van was perfect! Van Conversion 2019!
(Translated by Google) Some problems with certain points (hose, refrigerator) but in general, great!! Solved with our Road Trip specialist! Thanks!
Road trip in love Banff / Jasper!
(Translated by Google) Super nice trip to do at least once in your life! The campervan was very clean.. all the amenities were there too! Excellent customer service. Super practical to have all our stock following us like that on the road to improvise day by day! We highly recommend the experience!
An experience to live
(Translated by Google) The valve is the ideal means of transport. Driving comfort is excellent (quite reasonable fuel consumption). In addition, you can park without problem in town and you have basic comfort. Of course, you have to take into account the installation time (curtains, bedding) in the evening and storage in the morning, but this small negative aspect is offset by the other advantages. [...]