RV rental

(Translated by Google) We liked the follow-up of the reservation. On the other hand, the description of the objects present in the RV does not correspond to the description. reality (addition of items not included with the lessor). Lack of readability in the document given for the withdrawal of the RV (mention call for appointment lost in the text).

(Translated by Google) Val&érie PIN's human response and her help in clarifying small questions.

Cruise America should include propane refill and waste water (grey and black) drain in the rental price up front rather than recommending the purchase of its options when taking possession of the VR (to save because the same options, paid on return, are more expensive!??). We did everything ourselves and avoided the fees but it is a hassle for a tourist coming from outside the country.
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(Translated by Google) I am very satisfied with our rental

(Translated by Google) Quality exceptional service at Fraserway. Valesca accompanied us well to; arrival and during our stay as we added; two additional days at; our package.

On the other hand, disappointing arrival: Although we have clearly specified; that we had a baby; and that we would bring our seat, a seatless RV with belt was given to us. reserved. We have arrived at; noon and left to 4 p.m.! It was necessary to wait 3 additional hours to have an RV with possibility; to attach our baby seat... Fee for overpriced mileage. [...]

(Translated by Google) Great availability of Mrs. Marie-Michèle Ouellet.

(Translated by Google) Thanks for finding us. the right vehicle to travel to; 7. We had a very pleasant and warm welcome.

For the nights, the vehicle was not stable. It was certainly missing the stabilizers ...

(Translated by Google) We loved it. get freedom to travel throughout Quebec. Very warm welcome from the "Authentik Canada" and "Cruise América" staff from LAVAL, no remarks.

(Translated by Google) Very satisfied

(Translated by Google) Very satisfied. The documents sent, the calls with the advisor who is very competent and discount vr de joliette that I highly recommend.

The Montreal discount service was not very welcoming and the vehicle was not compliant. "worn tires badly adjusted lighting....."

(Translated by Google) Good overall performance, warm welcome from Canadream. Pick-up and drop-off times are somewhat limited. Initially, quite a long wait to get the motorhome.

(Translated by Google) Respect for commitments and simplicity implementation. Fraserway's address at; Vancouver, hard to find; find, with a map it would be more practical.

(Translated by Google) Contact very good but we only rented; the motorized by Authentic Canada. The ideas for routes to follow across Quebec offered are very interesting.

The quality of the motorhome's habitat from Cruise Canada....14 years ago we rented; a motorized with my husband to travel around British Columbia which was more modern than the one we received. We think that for the price, we could have received one in better condition, more recent (interior curtains old, stained, dusty, storage doors not closing properly, bed above the driver in 3 pieces) but hey, that didn't stop us from driving. to find beautiful Quebec and its very friendly inhabitants :-) [...]

(Translated by Google) It all happened as expected.

(Translated by Google) Communication, fast, clear and welcoming (exchanges of emails).

Pickup away from Montreal (additional cost)

(Translated by Google) Kindness, efficiency; members of the team, fast processing of all my requests, advice on the suitable circuit. Support, return of the vehicle to Discount VR, very warm and efficient team.

The only downside is the high price. of the service.

(Translated by Google) Clear and unambiguous reservation. Staff very clear in their explanations and easily reachable. A motorhome corresponding well to; what we had reserved, in very good condition.

Sending a reminder email for the payment of the balance of the reservation would be good. Clarify the transfer to the rental agency (in Montreal, we were not supposed to benefit from the shuttle between the metro and the agency. However, when we arrived, after having called the rental company, we were told that we benefit from it - with 2 children, it is more than appreciated!) [...]

(Translated by Google) We liked that we were called to give us advice on the mileage package that we had to choose because we were not aware of the distances in Canada.

1) Arrive to Montreal, we tried to contact our travel consultant because we had a doubt about how to proceed. We came across an answering machine telling us that she was on vacation and her phone was not diverted. to another person. 2) On the voucher, was not indicated that we had taken the option for a 2nd driver. The Canadream person phoned to Authentik Canada who replied that it was not their file. We therefore had to pay a 2nd time Canadream the option for a second driver and to the end of the trip, we had to call Authentik Canada for a refund. This problem should have to be settled; directly between Authentik and Canadream. [...]

(Translated by Google) We enjoyed the RV trip a lot. We particularly appreciated the comfort of the vehicle once in the campsite, the ease of of use, welcome to pick up and return the RV.

À improve if possible: The consumption of the vehicle bothers us from an ecological point of view. You could improve it. if there are less polluting vehicles... The comfort of the vehicle on the road (very rigid rear suspension). The size of the table at eat (too small for 6 people). [...]

(Translated by Google) Very satisfied. Good availability of the counsellor.

(Translated by Google) No unpleasant surprises in relation to the subscriptions retained. Everything went well...

As soon as a transfer subscription is retained by the customer, you should automatically offer the customer the rental of a car with the RV rental company. We could have saved 1/2 a day simply because he gave us a break. had to go back to; the airport to pick up a vehicle and go back to the same rental company to go to the site of the rest of our vacation and the return transfer could have been made at; the end of our stay. Even if the price offered is slightly higher than the rental companies at the airport, we would still have opted for this option... [...]

(Translated by Google) We liked the natural landscapes of Quebec. The pierced rock and Bonaventure Island. And above all the friendliness. Quebecers, their patriotism as well as their good humor and their welcome.

The state of the roads left a little to desire. Everything else was awesome.

(Translated by Google) Quick follow-up of the request by e-mail at the time of booking. Free, safe and pleasant service by phone.

(Translated by Google) Very satisfied. Good support when organizing our trip, follow-up and availability.

(Translated by Google) The consultation with AC and the RV rental department was very, very kind, informative and knowledgeable. Thanks a lot!

(Translated by Google) Simple and easy booking

He had a promotion at the time of booking "free GPS" which we could not take advantage of once there because it did not appear on the order form. I thought the offer was right based on the dates at the time. which I had made my reservation. maybe it was an error on my part when booking, or an unclear explanation on the booking form. [...]

(Translated by Google) Ease, contact, price...Only downside, having to deposit a deposit of 750DC while camping car rental was paid. upon reservation

(Translated by Google) Welcome, professionalism and kindness of Mrs. BOUCHER and her team who have modified to several times the rental contract according to the development of my course in Canada.

Have the possibility; to be more flexible in the way of paying would be good: either pay for everything at a later date; the reservation (to avoid 2 transactions) or allow the sum of your services to be spread over several monthly installments. [...]

(Translated by Google) Lots of information available for motorhome trips on the site. Availability advisors by email. Motorhome very suitable; to take advantage of Canada's exceptional wide open spaces. City Team Caravan very close to listening and very friendly.

Give more information on the possible access (or not) by motorhome for the big cities.

(Translated by Google) Freedom, the side practicality of this vehicle, the ease of driving we really liked. Speed recovery and delivery of vehicle, accommodating and pleasant staff.

We had not had the pillows in the sleeping kit and some items were missing from the cookware. The vehicle had not been delivered to us. very well described at the start (general film before getting started) and we did not know that on this model we did not have a generator (therefore no current when not plugged in). Shame ! [...]

(Translated by Google) First of all a BIG BIG THANK YOU to; Marie-Michelle who was our contact with your agency. Everything has been perfect. We had a great trip, very well received at the hotel. FRASERWAY, both at the management of vehicles with Calgary only on the return to Vancouver. Really we have been very touched by the kindness of the people, from the receptionist to the bus driver for the transfer. Very friendly and smiling staff. Many thanks to; them too. Our vehicles were perfect. For 20 years we have been used to renting 4x4s for our tours where severe; we slept in tents last year. it was the first time a 4x4 with a cell in Iceland and this year with you, there! it was luxury!!!!! But very good vehicles, super comfortable for eating (beautiful kitchen and dining area) and sleeping (a comfortable bed with plenty of room), not to mention the toilet area (even the bath towels).

I searched, but I found nothing. to improve. Just that I hope to come to; Montreal say hello. Again a big thank you. [...]