RV rental
Very good service, respect for the schedule
Wonderful Road Trip
(Translated by Google) Quick vehicle pickup.
The RV was in perfect condition (almost new) and very clean.
Everything was perfect!!
If you rent bikes with the RV, you need to be very tall, otherwise you risk not being able to reach the pedals!!
Memorable journey
(Translated by Google) We had a truly memorable trip to Nova Scotia and Prince Edward Island. Everything went smoothly and everyone at the Four Seasons in Halifax was very welcoming and available to answer our questions. We would do business with them again without hesitation!
Great service, best way to visit the Rockies
(Translated by Google) Very good service, RV in excellent condition, well-equipped, we used the GPS on our phone with the RV's large screen rather than the provided GPS. Very easy to drive.
Dissatisfied Cruise Canada
(Translated by Google) The service and staff were okay. The RV we rented from Cruise Canada had several problems: the black water hatch didn't close properly (it leaked), the driver's seat was broken, the burners on the stovetop were broken (we had to remove them when driving) and the RV's suspension was in poor condition, the tire pressure indicator was always on (the staff told us it would turn off within 48 hours, which didn't happen). The $50 fee charged for preparation when picking up the RV is a hidden fee. When you pay more than $8000 to rent an RV and you have to do some cleaning before putting in your personal belongings, these fees are unacceptable. [...]
Trip 120
(Translated by Google) We enjoyed 15 days with our ideal Csmall camper van for 2, with the advantage of being able to park easily with all amenities.
Our rental company Fraserway answered all our questions before and during our stay.
I recommend them to you.
The only downside is that the Ford is a gas guzzler.
Very good service and welcome
Back on a three-week stay in British Columbia
(Translated by Google) I am very satisfied with my RV rental, the Cruise team is very efficient and professional. The C25 is quite basic but comfortable and drives well.
Great
(Translated by Google) Excellent service when required
Thank you
Satisfied but not entirely
(Translated by Google) Great mechanical advantage, no worries during our 2000 km. Nevertheless, the pick-up was very quick, with many irritations during the rental: the sheets were flat sheets and not fitted, so they didn't stay on the bed and we ended up on the plastic in the middle of the night... the air conditioning worked very poorly, no starter kit with at least salt, pepper, sponge, and first toilet paper. Lack of hooks for the curtains and a lot of noise when driving... in short, good but not exceptional. [...]
Well started but very badly finished.
(Translated by Google) Hello, I'm going to dissociate two things: my contact at Authentik, who was excellent, and my experience with CRUISE CANADA, which was disastrous. I rented a C25 RV from the Saint Eustache agency near Montreal. The welcome was flat, and I was treated like a child. The explanations were very summary. A door was stuck, and I was told that the seals were new and sticking!
During my trip, I had several inconveniences. First, a rainwater leak from the ceiling light. I fixed it; I didn't call for assistance. Then, the refrigerator handle came off in our hands; I didn't say anything but I fixed it. We realized that plates were missing, so we ate from bowls. On the way, I noticed that the greywater drain handle had disappeared; it fell off on the road... In short.
Upon my return, if I hadn't mentioned the issues encountered, no one would have known because there was no check from the Cruise Canada person. I had the honesty to explain all this, and I admit I expected a little compassion or apologies for the inconveniences. Instead, I was told that leaks were normal and very frequent. That if there were no plates, I should have bought some, and that the loss of the drain handle was my responsibility and would be charged to me $89! After my refusal to pay for poorly installed equipment, the person got angry and was odious to my wife, firmly raising their voice. We had come on vacation to Quebec to recover from the loss of our son. I cut short the "discussion," signed the paper, and we left.
I hope Authentik or Cruise Canada will do something about this qualified theft. If I had lost the camping table or broken something in the truck, it would have been normal to reimburse, but not in this case.
Philippe.
[...]
Excellent service provider
(Translated by Google) Satisfied with Cruise Canada.
Quick information
The RV C 21 was compliant and impeccable.
I recommend this rental company.
Beautiful experience
(Translated by Google) First experience with an RV but also with Authentik Canada and their partner Cruise Canada.
The campsite was comfortable, clean and very functional.
Check-in and check-out went very smoothly.
I recommend this agency!
From Calgary to Vancouver
(Translated by Google) This RV has good engine power and good brakes. However, it is very noisy while driving.
It has USB sockets and a 150 W inverter.
I requested a bedding kit for the double bed but the kit only contained one sheet and one pillow.
I think it would be good to include a 2-way level and also provide chocks to level the RV.
The dinnerware set was very good. The refrigerator is a good size and works very well on gas and electric. The heating and water heater are powerful.
[...]
Perfect!
(Translated by Google) Perfect experience! From the first contact to the return of the vehicle, everything was perfect. Professional and very friendly team. 1500 km road trip to visit Ontario, comfortable vehicle.
I highly recommend Fraserway. Excellent service and RV!
(Translated by Google) Excellent on-site customer service! The RV was very clean and almost new. We loved our experience!!
Unforgettable
(Translated by Google) The rental with Fraserway Montreal went very well. The staff took the time to explain the vehicle, and the provided accessories were useful. It was our first time driving a 5-ton vehicle, and the experience was incredible!
The RV is perfect for 2 adults. The vehicle was fully equipped, very pleasant to drive, and powerful. The fuel consumption is a bit high, but given the price of fuel, it was easily manageable. We loved the experience and are even considering renting an RV again for our next trip.
[...]
Great vacation / unfriendly landlord
(Translated by Google) The vehicle perfectly matched our needs and our vacation was great. However, we were not informed in advance that Cruise Canada would charge our credit card $500 for a deposit at the start, and upon return, despite a phone call requesting a dumping location address, little help and an unfriendly agency manager. Too bad!
Departure and arrival with the RV, very well received by the staff.
1st experience with a motorhome
(Translated by Google) For the first time, we chose to travel with a motorhome. It was a real pleasure. We traveled across Canada for three weeks. We chose Authentik Canada because they offered very good value for money. We were very well received and the explanations for getting started were excellent. We recommend them.
VR Class B
(Translated by Google) We loved our trip and the Class B experience. However, the interior configuration of the Fresierway van compared to the Canadream configuration was much less interesting. Very little storage. Ergonomically, we played Tetris the whole trip.
Very nice experience
(Translated by Google) Courteous and professional service. Transportation between the airport and the Fraiserway dealership was quick and efficient. The RV was clean and in good condition. The included equipment (dishes and bedding) was sufficient and complete.
Fully satisfied
(Translated by Google) Impeccable vehicle, friendly and efficient service
Notice
(Translated by Google) A very nice motorhome experience with our 3 children. We had a warm welcome, with good information. The motorhome was comfortable, clean, and functional.
Liberty and flexibility
(Translated by Google) WoW, we loved it for a first experience. We will surely do it again. You shouldn't have a lot of luggage, however, as storage is more limited. We didn't use the shower, it was too small. But at the campsites, we had what we needed. Regarding fuel costs, it was good, we were pleasantly surprised. The only point to improve is that we paid for an in-person tour of the vehicle since it was our first time, and the young woman didn't know the RV very well; we even showed her a few things. Good thing we had listened carefully and watched the videos, which by the way are very well made. [...]
Everything was perfect
(Translated by Google) We really enjoyed our experience with the RV and the customer service was perfect. Thank you to the whole team.
Nice rental
(Translated by Google) Everything went well, very happy!
Good experience for the price
(Translated by Google) The value for money was good. For the price we paid, everything was good. We had a new RV. However, several small things broke in the RV during our stay. To have the prices they do, I believe they cut a bit on the quality of the RVs they offer, even if they are new.
identical to the request
(Translated by Google) Warm welcome, very good camper van, met all our expectations. I highly recommend it.
Very good service from the vehicle rental company (Fraserway)
(Translated by Google) A few minor defects with the vehicle, but nothing that could have affected the trip.
Very good service for trip preparation with Authentik
Thank you