RV rental
FraserWay services unsatisfactory
(Translated by Google) We are not very satisfied with the services of FraserWay renter.
The explanations for getting started with the motorhome have been sloppy, the FraserWay technician, in a hurry, telling us that all the explanations are in the binder given with the vehicle; but the French part is missing.
The 2nd day of rental, when we were already to 150 km from Vancouver, we realize that the hot water and the heating are not working. FraserWay then asks us to return for repairs. The repair is carried out in one morning, but, with the round trip until Vancouver, we lost 2 days of travel. The only compensation offered by FraserWay was not to bill us for the 300 km in addition to the prepaid package; and do offer us some items from the souvenir shop...
After the delivery of the motorhome, return to town at Vancouver: Driver refuses to stop as he drives right past our hotel and drops us off at Vancouver. the central station, ironically wishing us "good luck": we then passed; an hour in the rain ` wait for a taxi.
So much casualness from FraserWay which functions as a "tourist factory".
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Travel to the Canadian Rockies
(Translated by Google) Canadream has been much more flexible on taking possession of the RV contrary to the information received from Authentik. We made an appointment with Canadream for 11:30 a.m. instead of 1:00 p.m., which was convenient for us and at no cost.
Beautiful motorhome
(Translated by Google) We have been delighted with our camper, we were at comfortable at; 2 adults and 2 children aged 10 and 8. We ate and cooks without a problem. It was equipped with air conditioning and heating, we tested. both !
We could just point out that the bed on the driver's seat was a little hard and there was no barrier, to prevent children from falling. There were also a few crockery missing.
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Vehicle detail
(Translated by Google) The vehicle had a few small flaws such as the sleeping mattress above the cockpit, which was too thin, so the board that serves as a bed base felt very firm. tighten to ensure proper operation therefore purchase of tools on site for. The extra km rate differs from the proposal. You can offer 0.29 on site 0.32 plus tax.
Our trip went very well. We discovered exceptional landscapes.
(Translated by Google) Our CALGARY - VANCOUVER road trip went perfectly well. We rented an RV C30, we were a little worried to drive such a vehicle but in fact everything went very well. The spaces are very very large, the campsites all at the same time. made suitable. Our contact with the lessor of FRASERWAY was Well.
The vehicle was well equipped, the explanations at the start were clear and exhaustive.
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Road trip : Canada-USA sept 17
(Translated by Google) I really liked : the quality of the reception, the VR corresponding perfectly to; the description, kindness and professionalism of Discount Joliette.
I liked less : fuel consumption.
Excellent
(Translated by Google) A great experience and a very warm welcome
Excellent
(Translated by Google) PERFECT SERVICE
A ÉQUALITY EQUIPMENTÉ
I RECOMMEND CITÉ CARAVANS
Nothing to do repeat
(Translated by Google) Discovery of the Alto trailer which beyond to be light and very practical and well laid out. Assessment for the first time in a caravan: ideal! The Discount team was also very helpful and friendly! Do not hesitate to take the airport/Joliette transport option which is very practical to reach the very out of the way Joliette district; from Montreal
welcome dear discount VR super, C31D ideal for a large family
(Translated by Google) an RV suitable for a large family, we slept; to 9 people even sometimes 11 (8 adults and 3 children) when the weather was gloomy. Ideal for traveling. Otherwise when booking reception at Authentik very well advised; and friendly as well as at the Disount VR rental company, all the employees are very pleasant, nothing to complain about. thank you again to; all of you for allowing us to experience an exceptional holiday with the whole family [...]
Excellent service from A to B; Z
Location camping car
(Translated by Google) Shuttle from the concession to the metro offered and appreciable (for the outward and return journey). Rental service still a little excessive in terms of cost.
Call system to fix the appointment on return could be improved.... a message and have never been recalled. We had to wait 2 hours before succeeding in join them...
Very nice road trip in a caravan
(Translated by Google) We loved it. to be able to have the freedom from our car once the caravan is installed. Quebec is splendid. We would like next time maybe to have the choice of a larger caravan and not just motorhomes.
like Quebecers!
(Translated by Google) a bit impressed at the start by the size of our RV... just 9.70m... in the end, we managed everything well, the roads and parking lots are made for it! and above all, we were like everyone else!
CAMPING CAR CALGARY
(Translated by Google) 15 days of motorhome in western Canada at; 5 in family. 4000 km. No problem. Perfect mode of travel to discover this wild destination and all these parks with young children. A freedom guaranteed in grandiose landscapes with ease. the whole family enjoyed it.
Easy handling of the vehicle as well as all these features.
The only frustration was the impossible access to Takakkaw Falls in Yoho Park due to a winding road that was too narrow.
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Very professional and quality motorhome.
(Translated by Google) Nothing to do say, top organization, kindness of the people, almost new motorhome. Everything went very well. I highly recommend.
Good then if there was a very small thing to; to improve is the cleaning kit. For foreigners please add a little detergent, toilet paper, dishwashing liquid, or for laundry, a mop ... etc. This would avoid buying huge cans at the first supermarket.
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A quality service
(Translated by Google) The folks at Canadream were friendly both at; Calgary only ` Vancouver. On the other hand, we did not appreciate the to discover on the spot that it is necessary to pay a supplement for the cleaning and the additional insurances (200 $ in all). Despite our repeated requests to Authentik Canada, the motorhome was a little small for 4 adults and a child, and we would have preferred have bigger. Fortunately, we fought with Authentik Canada to have 5 kits (sheets, blankets, plates, glasses...), because it was worth it. [...]
very good for an initiation
(Translated by Google) the trip went very well, only with recent equipment, our vehicle had 12,000 km, very easy handling for neophytes, the staff at our disposal. listening: to come back to our loss of the roadbook, canadream, did what was necessary and return to; Montreal get us it. a big thank you to; them!
très bien équipé, neuf
Very serious and professional rental company
(Translated by Google) Navettes aéroport/hôtel très appréciables, véhicule nickel
Spacious, functional but noisy when driving!
Perfect
(Translated by Google) very warm welcome, good explanations... the motorhome was perfect!!! All that was missing was a broom!
Acknowledgments
(Translated by Google) Thank you for the work we had a very nice trip
Great motorhome but staff a bit overwhelmed
I can start again because very satisfied
(Translated by Google) Good welcome, good explanations for the motorhome, very satisfied
Camping car très récent
(Translated by Google) The camping car was very recent. On the other hand, despite an agreed meeting time at; advance, we waited a long time for the taking of the vehicle to; toronto. The staff at; Montreal was very nice.
Ensemble correct
(Translated by Google) Correct set except for the beginning because Authentik Canada has been unable to provide us with a proper replacement for Whistler.
The campsite refusing 2 nights of rental, this should have been anticipated.
The replacement solution (Osoyos) was not available. the height.
Very nice but could be a bit more professional
(Translated by Google) The vehicle range is wide. The vehicles that we have rented (Two motorhomes or RVs in Quebec and a sedan) went very well: clean, in perfect working order. What is disappointing are the associated abuses:
- 45 miknhutes to find how to un)tie the bed of the small camper
- the technician does not know where; and how to use the GPS on the sedan (finally there was none!)
- 40 mins. waiting alone in the lobby for someone past to support my return from VR. Prrsonne for the transfer, so I am given the vr to self-transport to the other agency (for the sedan) but they are not aware.
- gps and children's booster seats not available... solution: transfer those from this returned, but no one thought of it!
- no immediate refund of the deposit because agent is absent (500 CAD)
- no document is given during the return proving that the return has been made according to the terms of the contract.
Apart from that lovely staff, à; the image of the majority Quebecers.
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Rental of a fairly expensive but modern motorhome, very well equipped; and in excellent condition
(Translated by Google) We knew we had to go about it. advance to get a motorhome in Canada (Vancouver) but at the end of March it was already almost too late to get one (standard model) in August. We struggled to; find one and finally we paid for it. quite expensive (3530 euros from August 9 to 22). We are very satisfied with the model we obtained: modern, very well equipped; and in excellent condition. Nothing was missing. Everything was included: duvets and towels, table and chairs for the outside, crockery and cooking utensils, gas, GPS and, above all, shuttle from our hotel in downtown Vancouver to the depot of the motorhome at; the outward journey and shuttle from the depot to; the airport on the way back (service whose importance we had underestimated because the depot was quite far away in the suburbs). In summary, we are very happy with the vehicle that was delivered to us. provided and associated services even if we have paid for it; pretty expensive. [...]
Everything was fine except...
(Translated by Google) ...except in the package gift where there were 1600 km more. Except I did not do these extra km. So I think authenticik Canada could offer me a gift refund. Or a gesture. In order to gain loyalty. I await your response. Cordially.