Car rental

(Translated by Google) Personalized treatment, very complete file with all the necessary information and full of good ideas. The guide to driving in Canada is a very good idea.

It would fail to indicate on the driving guide that you have to park in the direction of traffic so as not to be fined. Otherwise everything was fine.

(Translated by Google) Service and availability. The car received (Dodge Journey) does not really correspond to your car. the expected Renault space equivalent. It's a big car but not very big at all. inside. Very pleasant to talk to. drive though.

(Translated by Google) Rapidity and clareté

(Translated by Google) No problem, simplicity of the deal

There was a small error on the place of return of the vehicle. AVIS did not have the same return location in their system as on the voucher.

(Translated by Google) With Authentik Canada, the kindness and courtesy of contacts. Availability people, always ready to inform and even to remind us to abroad (France) - No "pressure" on the consumption. A very professional follow-up of the request: customer relationship at the TOP!!! />
I asked a real 7-seater car, (DODGE CARAVAN type) so with 7 seats bigger trunk, AVIS provided me with a "false 7-seater": so that with 7 people, there was no more space in the trunk for luggage. Areas for improvement: better specify to the customer the type of car that we will give him so that he can react. Because it's very inconvenient to make long journeys with a suitcase on your legs, for lack of space in the trunk. Especially since the places à; the rear were very limited even for very young 10 year olds [...]

(Translated by Google) Very satisfied with the telephone reception, the advice, the follow-up.

(Translated by Google) Great and fast internet

(Translated by Google) Great and fast internet

(Translated by Google) Reliability, Effective telephone reservation, Friendly and attentive correspondent. listening.

The price of the different options and taxes (for example the tax -25 years) are not always correct

(Translated by Google) Good price, ease of use to collect and return the car, maps provided to access the practical shops.

I had asked a small vehicle, I ended up with an extremely fuel-hungry 4x4 patriot jeep. From day one, the dashboard informed me that the oil needed to be changed. Orange light on the last day. Instructions for the car in English only (in Quebec it's a bit much!) [...]

(Translated by Google) Very satisfied. I enjoyed the speed and the professionalism of our advisor and the very affordable price of your rentals (even more affordable than doing business directly with the supplier).

It is not clear that when the quote booking is complete, we will not receive any further notices and the amount will be taken immediately. on the credit card. I expected to receive communication from you prior to the debit. [...]

(Translated by Google) Listening to customers. Quick answers. Price.

The voucher should also be in English Because it was necessary to explain to the Calgary AVIS agency that the 1st additional driver was free.

(Translated by Google) Competence of our interlocutor, her patience when I made a mistake in entering my bank card numbers. Extreme simplicity procedures to our arrival at AVIS and even easier on our return. Reserved vehicle = vehicle ready for our arrival and corresponding to our criteria. In addition, your complete offer (insurance without deductible, additional driver, unlimited Kms) avoids any financial surprise when taking the vehicle. And overall no bad surprises. For us everything was OK and perfect. [...]

(Translated by Google) Feeling of addressing professionals who know their subject well - Identification of a specific adviser who can be easily reached - Reactivity; - Sympathy

A few small inaccuracies. Ex : . By choosing "Reduction of the deductible to 0$" we are billed; but this option does not appear clearly in the description of the invoice. the n° green indicated for France when sending automatic quotes (0 800 907 682) was wrong; (perhaps this has since been corrected) [...]

(Translated by Google) Warm and very efficient welcome. The reservation operation at distance was done very easily and quickly. The receipt of the vehicle did not cause no problem. We took advantage of this. of a vehicle in super condition and very pleasant. The choices offered by Autentik Canada suited us perfectly.

For European customers, to think that we don't use many cars with clutches and gearboxes. automatic gears. Think about make a small guide of a few lines. What was my surprise when I took possession of my vehicle... But where are the gears? How does this vehicle work? And there was no user guide in the vehicle or anywhere else. I had to stop at the dealer to explain to me the use of some functions, because at Avis they didn't know them either... [...]

(Translated by Google) Responsiveness and professionalism of our advisor. Nothing to do report!

(Translated by Google) Experience limited to car rental. No problem.

Only negative point, the full starting tank is compulsory and charged. very expensive (between $70 and $80). I would have preferred have the minimum amount of fuel in the tank and go and fill it up myself... But that is probably not your responsibility.

(Translated by Google) The car corresponded to; what we asked for. And besides, she drove easily

We do not have the precise and detailed invoice for the supplement we paid; for car rental. The staff is unequally competent. When we took the car, we were obliged to ask for explanations from; each time we encountered a problem when we would have liked to someone to explain to us how the car works (in particular closing and opening the doors, how the automatic gearbox works, etc.) each time, a person kindly came to help us. We didn't have the exact address of where it was. we had to return the car (we did not return it where we had taken it) Returning the car, tank empty, is not practical at all and in addition we paid for the car. starting tank more expensive than it would have cost us; if we had done it ourselves. [...]

(Translated by Google) Good price, comfort of the car. Additional options such as GPS could have been included in the rental.

(Translated by Google) We had a dispute with the Avis rental company upon receipt of the vehicle. Montreal airport, the employee from home avis was very very very dishonest and impolite because this one charged us; the gps when we had a gps pass included ... but fortunately after having had Audrey on the phone, she asked us to to come to your office to settle this dispute. We would like to thank once again the way in which Audrey assisted us in this ordeal because indeed the employee had to add on the final invoice during the restitution in Toronto a sum of 185 dollars. If we return to Canada we will consider renewing the experience with Authentik Canada without any hesitation.

We have only had one car rental experience with Authentik Canada but were frustrated. completely satisfied with the professionalism of this agency. [...]

(Translated by Google) Efficiency, interesting price, kindness and efficiency; on the phone.

(Translated by Google) Home, reasonable price

(Translated by Google) Quality of Audrey's performance. Good choice of vehicle and options.

(Translated by Google) Always the same adviser, very reactive to answer the various questions. New and top-of-the-range Avis vehicle.

For Toronto, the rendering of the car did not happen; as mentioned. In addition, the real address of the parking lot should be given to return the car (Front Street), not the address of the building (Bay Street). This would avoid having to turn over and over again in streets under construction and one way to find the car park entrance. [...]

(Translated by Google) Good choice and value for money of what is offered as well as the personalized service.

We appreciated it less. having to wait for the return to work of the person who had taken our internet reservation to obtain a confirmation. We had to wait three days before knowing that our reservation was confirmed. However, afterwards, everything went very well.

(Translated by Google) Simplicity, gentleness and availability

(Translated by Google) We only rented a car through you, we did not book. stay with you. We appreciated your responsiveness to our request and your explanations.

We found that the renter AVIS made us wait a lot; CALGARY. Ok, it was the stampede and we weren't alone, but when you reserve a car by specifying the time, you could expect to wait less than 50 minutes. Cleanliness interior of the vehicle left to to desire, we had to clean the interior windshield to see it properly. The selected vehicle (CHRYSLER DODGE AVENGER) did not correspond to the our expectations because we could only fit 2 large suitcases + 1 small suitcase in the trunk, the other small suitcase had to fit. stay in the back seat, luckily there were only 2 of us. Toronto (HYUNDAI SONATA) is much better for the trunk because our 4 suitcases fit. On the other hand, the interior is very dirty and has not been cleaned. cleaned for a while. The problem is that when you pick up your car, it's up to you. inside a fairly dark parking lot and you can't see much. It is therefore difficult to complain to the staff. [...]

(Translated by Google) Ease and good price. We had inquired; before to rent a car direct, prices were often lower but without insurance at all, and with insurance, much, much higher. Authentik Canada allowed us a good compromise between price and tranquility; of mind! (Although in the end we had no problem with the car!)

Having reserved very shortly before the desired rental, we had to send an email to speed up the reservation process and indeed the person concerned had not noticed the reservation. urgency. On the other hand, at As of this email, the process has been completed. fast! Always make sure it's not urgent... [...]

(Translated by Google) Our travel consultant was very available, she answered all questions. our questions and kept us very well informed. We had no problems with Authentik Canada...

The same cannot be said for the staff at Avis & agrave; Toronto airport. The person made no effort for us to understand what she was offering us. We did not understand what was compulsory or not in the insurance, the person added or removed options without this changing the price. We had a bad surprise on the final price when bringing the car back because we had not been told. than the price that the person had indicated to us; when we took the car was only an approximation (knowing that we had asked her three times if that would be the final price to pay and that she had said yes). In addition, as we did not understand the amount to be paid; paying the people from Avis laughed together, in the most total disrespect. We ended up raising our voices and getting angry. These people took advantage of that we don't understand everything in their language, which I find unacceptable. I do not recommend this car supplier in any way. I would go back to authentik Canada only if the car supplier is not Avis [...]

(Translated by Google) Quality of the customer relationship, seriousness, friendliness, responsiveness; and good prices offered. Nothing to do repeat.