Car rental

Great Experience

Booking was smooth and user-friendly. Prior to my trip I had a question which was dealt with quickly and professionally.
No hidden costs - what we booked was what we paid.
I recommended Authentik to all my friends for bookings within Canada.

Satisfied with the car - collection and returns were problematic

Avis needs to give much better information about were to go to collect and return their cars

Great car

Great car with low kilometres. Drove well. Drop off was quick and easy but pick up took over an hour due to a long queue at the airport.

Good car, good service

We hired a Nissan Rouge. Good touring car.

Still unsure whether if we had a problem would both Dollar and Hertz (the parent company) both respond, or just Dollar.

Pick up and return were both easy.

Good little runaround

The experience at Calgary airport not great, the queue was horrendous with only 2/3 desks open, we had pre registered but signage for this so bad we didn’t see until 45 mins had passed. Eventually found where we could collect the cat but still a lengthy process. Eventually on our way and the car was fine for what we needed

The return process taking times

So when I check out the car , Avis didn’t charge me for deposit , and when I return the car . It doesn’t show in their system so I have to go back to the counter and let them re-do the whole process. It took a lot of time and I have to rush and get on my flight

Avis Has to Improve.

Avis had a long lineup and seemed to take forever with each customer (while other companies there didn’t seem to have this issue).

There was a $300 drop-off charge although we were in Alberta and dropping off the car in BC which had BC licence plates. Why a charge when the car was going to be taken back to BC(?). Seems I was doing them a favour.

I was told that there would be a $13 per day charge to have my spouse put on an a second driver although the voucher clearly stated it was included. It took awhile to clear this up.

The car itself was satisfactory. Dropping it off was made easy. [...]

Wisit Canata

Authentik Yes, Avis Maybe

Was unaware of this facilitator service originally but was referred to it by a friend living locally. Top notch service in terms of communication, action response and rental assistance. Needed to modify rental dates and Authentik immediately assisted with my request. The only negative point in our rental was the condition of the car at pickup. It was not a damage issue or anything but rather a lack of cleaning issue. The downtown Vancouver Avis location had their vehicles parked 7 levels down where washing was most likely impossible. The interior of the car was acceptable but exterior looked as though it hadn't been washed for a few rentals. I've never had this issue with other rental companies in the past and I hope Authentik could pass this on to Avis somehow. [...]

Everything was excellent—service and car.

Brand-new car in excellent condition—exceeding expectations.

Excellent service and car

Very nice and quick with the paperwork and vehicle handover. An excellent car—better than expected.

Car rental Montréal collect and drop Toronto

Pick up was easy to find despite airport roadwork! Super easy to take out extra insurance and helpful staff. Car was perfect for our needs we did around 3200km on our trip, comfortable and easy to drive. Drop off was simple well signposted and greeted by Staff where to park.

Reasonably priced car hire

Car was suitable for our needs, adaptive cruise control was a bonus. Unlimited mileage was great for the distance we travelled and the one way hire fitted our needs. Nothing to dislike.

Clean, reliable but way overpriced.

Book far, far, ahead. The prices just keep going up.

All went smoothly with Avis. Car pick up was slow.

PEI tour

We had booked a midsize vehicle and were given a Nissan Kicks. It was very comfortable and had room in the hatch for our 4 carry-on sized bags and our numerous smaller bags. It handled very well and the cruise control was great.

Standard car - efficient and friendly service - expensive

We feel Authentik and/or National could have provided better directions to reach the rental location in Downtown Toronto.
The address leads to a building entrance, yet the rental office is a 10 minute walk away in another building at level -2 / National doesn't appear on signage - and in fact, there is no signage
We waited close to an hour in a parking lot. There are no chairs or nowhere clean to place the luggage while waiting.
Cars are driven inches away from people waiting.
The whole experience could be avoided with some warning and clearer directions from the agency and the car rental company [...]

Good service, clean reliable new car.

VW Taos SUV, 5 passenger, one of which was a 4 year old in a booster seat; there was adequate room.
The boot held 2 large and 3 smaller suitcases plus 5 backpacks when packed strategically.
Adequate power for driving distances. Air con worked well.

Easy fuss free car hire

Really easy process, great to be able to compare all the options and we were even given a discount code. Easy and fuss free at the airport with a great car. Many thanks

Very easy, quick pick up

Overall good

Didn't like having to pay for an extra driver.

seamless

the only issue was the car we rented - Hyandai Venue. Drives like a tractor!

Exceptional Experience!

Dear Authentik,
Our car rental experience was the best and easiest car arrangement we have ever made. You answered questions promptly, gave good guidance and advice, and by the time we picked up the car, there was nothing left to do except pick up the keys. The car we had easily fit 5, plus our luggage. Dropping the car off was just as simple. Thank you for making the process easy and stress free! [...]

Pleased with the vehicle

I was pleased with the vehicle we were supplied with. Except for a few niggles on collection we had no problems at all.

Excellent car at a reasonable price

We were 4 people on a 7 days trip trough the Rockies. Our car was very new, comfortable and spacious, accomodating all our luggage. Easy check in and drop off

Lack of information after booking

After booking through Authentik, with option to pay later, the confirmation email didn't provide any confirmation or tracking number. I called the provider who happened to be Avis and they couldn't find anything in their system under my name. Trying to contact Authentik was very difficult and time consuming!

Smooth check-in and out

Saved Money on Rental

So easy to use and saved money!

Their xL suv is demoted to less quality the year before was bette

Overall is good and specially booking through authentic canada

Overall good experience

All was fine except we had to add air twice to the driver side front wheel. We advised the staff member who checked our car when we returned it.