Car rental
First Canada Hire
All was easy and straight forward from booking via AUTHENTIK to collection in downtown Vancouver to drop off two weeks later at airport..would have been even more exceptional if the car had a built in sat nav as coming from UK conencting via personal mobile to maps soaked up the data.!...but also had a US OREGON license plate and had several stange looks and approaches one in person.!! [...]
Excellent service by Authentik
We had a great experience with Authentik. After booking, we needed to switch from a full-size SUV to an intermediate SUV, and their staff handled the change quickly and efficiently over email. We would definitely recommend their service.
SUV rental in Halifax Nova Scotia
Our experience with Avis was very good. The process was quick and the vehicles were new with low kms. We had a choice between three vehicles in which we chose a Hyundai Kona. For the two of us, the vehicle met our needs. Dropping off the vehicle again was seamless..Overall experience, definitely recommend.
Great rental
Service from authentik was great ( koralie), I received personalized emails and price for full size truck was 475 $ compared to close to 1000$ on many other websites. I was done at the calgary avis counter within 15 minutes and on my way with a brand new chevy traverse 2025. Car was perfect for 4 men and 4 golf sets and luggage. Would highly recommend!
Canada Road trip
I had a very easy pick up in Vancouver and again a quick and easy drop off in Calgary. The people were friendly there was no hassle to buy more cover when picking up. The car was great very clean and certainly made us comfortable in our long drive. Would definitely use authentic Canada and thrifty again
A great experience from beginning to end
Both Authentic Canada and Thrifty gave us excellent experiences. We rented two cars and both were in good condition, answering our needs perfectly.
Authentik gave us great customer help by phone
We were very pleased that we had booked our car through Authentik.
The customer service was amazing... we had to change our lead driver, so we had to cancel and rebook.
Koralie Gris was the lady at Authentik who had dealt with our booking, and she always picked up our emailsherself, was prompt and advised us and was helpful. It was wonderful to have our "own" advisor at Authentik.
This took all the stress out of a difficult moment.
We'd certainly book with them again.
(Thrifty were a bit rubbish though, the guy on the desk was sloppy and unhelpful.)
thrifty were a bit rubbish, the guy on the desk was sloppy and unhelpful.
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Car Hire
My experience with thrifty car hire was very good from start to finish on arrival to collect the car which was upgraded at no extra cost. I was met with polite prompt helpfully service. If or when I return to Canada I would be more than happy to use Thrifty again and I would fully recommend them for car hire.
Smooth from Start to Finish
Great car and easy pickup
Had a mid size car for 8 days. Car spotless and pickup staff attentive and quick. Low deposit.
Best price that I could find for all the included options ...other rental companies were charging extra for the same features....and I got a great car too. Very very pleased. Thank you.
Very Good
The location at Ottawa Airport was easy to find, and I was pleasantly surprised with an upgrade to a very nice vehicle. Returning it was just as smooth and hassle-free.
BC trip
My family hired a car for a 16 day trip in BC. The booking process was very simple and straightforward, and when we arrived at Calgary airport it was very easy to find the Avis desks.
The staff at the desk were very helpful and explained everything thoroughly before handing over the keys. The free upgrade in the vehicle was very much appreciated !! As we left the desks to find our car another employee directed us to the exact bay where the car was parked.
The car was faultless :-)
At the end of our hire period he return process could not have been simpler.
An excellent all round experience, I would definitely use Avis again.
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Car was smaller than expected
We booked a mid sized SUV and were given a jeep which was very small. Last year we hired a small SUV from Avis and it was way bigger than this Jeep. There were 3 passengers and luggage plus skis and boots and it was too small. This was not a mid sized SUV but as I had asked for winter tyres I think they gave us this as they didn’t have a good selection of vehicles with winter tyres.
car rental
When I originally booked the car rental, I selected a mid size sedan underestimating the amount of luggage I would have. I ended up having to bring more luggage over with me to Canada because of postal issues. I was given an SUV vehicle instead without asking for it, and I'm assuming it was because of the agent seeing how much baggage I had. The vehicle was good, not expensive to fill up the gas, and I have no complaints on my rental experience.
Authentik Canada was also very accomodating to my requests for change of dates due to flight changes.
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Very satisfied
When arriving to collect the car I was informed there was no damage to it, after my inspection I returned to the desk to inform them that there was lots of minor scratches to the car and that I wanted them documented before taking the vehicle as in Europe you would be liable for any damage, a very nice lady came and inspected the defects and told me that all damage was from the car wash and they didn’t count them, I returned the car a week later covered in mud and road film after completing a lot of miles and didn’t incur any additional costs. Fantastic service. [...]
Great experience except pickup
The vehicle provided by Thrifty was a Nissan Sentra. Although it had travelled over 60,000 kms it was in generally good condition. I had an issue with the battery but Thrifty provided prompt assistance. The only negative was the pickup staff at Montreal Airport. The process took over 1.5 hours and though every other car rental company were as busy, they seemed to manage to serve their customers much quicker. The documents provided had no indication of the minor damage and scuffs on the vehicle, and when I raided this with the representative, he did not seem to care. I had to mark the diagram and then get another staff member in the parking lot to initial the damage, which he did not check on the vehicle. When I dropped the vehicle off at Toronto Airport, the representative commented that the Montreal staff were always hopeless. Overall a good experience except for the pickup staff. [...]
Nova Scotia Road Trip
Not the vehicle we were expecting (we had a Nissan Rogue not a Rav 4). Decent enough can, fairly new. Struggled a bit on the climbs but comfortable to drive
Easy and straight forward.
Everything was quite easy and straight forward. We changed the car type, which was processed with no hiccup. They even honoured the 5% discount on price matching. Plenty of documentation and notes provided to ensure everything went smoothly. Do recommend to read through all the notes, and give plenty of time for any changes to the reservation.
Excellent!
Pickup via Thrify was quick and well organised at Quebec. Return of car at Totonto was even quicker. Car was ideal for Canada's excellent and vast road system. Very relaxing place to drive! Loved it.
Great service, thanks
EXCELLENT COMPANY TO WORK WITH
THE COMPANY WAS VERY HELPFUL IN MANY WAYS BEYOND THE CAR HIRE BOOKIG I MADE WITH THEM AND ALL THEIR INFORMATION WAS MOST HELPFUL
Car Hire made easy
Great service from Authentik and Avis. Thank you for making our car hire an easy experience. Would recommend.
7 seater car hire
Pick up and drop off was prompt and straightforward.
Car very clean and in good order. Very comfortable for a month’s travelling around BC Canada for 4 people with luggage.
Excellent booking service, price, and support from Authentikcanada for this car hire booking.
Not bad
Very easy to book the car online through Authentik. We had initially booked a compact car one way from Vancouver to Calgary, but when we got to the counter we were offered an upgrade to an SUV, because of where we were going (over the Rockies). We declined at first but the counter assistant was quite insistent. So we agreed. When we found our car we could see why he was so insistent, as the registration plate was Alberta. So Thrifty were clearly keen to get that car back to Calgary! On the way there were oil service warning lights and at one point a warning for the emergency brake system, but this cleared. Looks like the car was due a service. We didn't really mind the upgrade, but it would have been nice if the assistant had been upfront about needing to get the car back to Calgary. [...]
Car hire
Good communication no problems at all.
CAR HIRE IN QUEBEC CITY
THE PICKUP WAS EASY AND WE WERE NOT PRESSURIZED INTO PURCHASING ANY EXTRAS. THEY UPGRADED US TO A BIGGER CAR WHICH WAS CLEAN AND EASY TO DRIVE. THE STAFF WERE QUICK TO SORT EVERYTHING OUT ON OUR RETURN. THANK YOU.
Overall a decent service but issues experienced
The process of hiring was easy and staff were all very helpful. The car was the size we ordered and was of good quality. Our issue was during our hire we suffered a puncture -when we contacted the number for the call centre we were put through to the States who couldn't access the Canadian records. We tried on 2 days with the same issue and the call centre stated they couldn't help us. The number for the Vancouver Thrifty office was never answered. We sorted the tyre ourselves but the concern would be that if the problem had been a more significant mechanical one there is no way we could have contacted the company. When we returned the car the response was we could have driven to a local Thrifty office but where we were was nowhere near so this option wasn't open to us. [...]
Recommend
Great customer service. Amazing car. Will use the company again when we go to North America
Excellent car and service from Authentik and Thrifty
This was a really great value rental, and Authentik were superb at communication and assistance. I would definitely go with them again.
Nissan Rogue hire
The car wasn't very clean inside on collection, windscreen was especially dirty and made visibility very poor on leaving the airport straight into the morning sun. It had just been washed on the outside and was still wet which made it difficult to check for prior damage. Towards the end of our 8 day hire the car engine warning Light came on advising of a failure. A short while later the auto gearbox couldn't get out of 2nd gear. A restart, fortunately on a quiet road, seemed to clear it but left us very nervous driving to the airport. Apart from that the car was OK. [...]