Car rental

Car Hire Montreal ( Intermediate SUV)

Office in central Montréal was closed at pick up time with a sign advising back shortly as washing cars. Slightly frustrating as there was also 2 other pick ups waiting. Staff member was efficient and provided good info when they did return. Car was fine, although could have been cleaner inside ( lots of dust ) Drop off at airport was quick with no issues.

Car Hire

Good service nice car very easy to return

Basically the car was okay but the customer service was bad

Well landing in Toronto and having to wait outside in a parking garage at terminal 3 in 85 degrees was very unpleasant, there was a line and the office was very tiny and slow in handling customers, so we had to wait in very hot Garage, Terminal 1 is very different, has a large office and modern. It was so unpleasant I forgot to ask about crossing into U.S. So I tried to call them the next day, No one would answer the Airport number, so I called the Main Avis number, The woman said I needed to get a sticker to drive into the U.S. and had to drive back to Avis at the airport, This was very inconvenient and turned out to be the wrong information. When I drove back the said i did not need anything to cross into the U.S. So I drove over 65 kilometers there and back and waisted over two hours of my time for nothing. There customer service information was horrible, I have filed a complaint and asking for a reimbursement for gas money and my time. They are reviewing my case. Otherwise the car was fine. [...]

Avis Car rental

Simple getting and return of the car.

Beware - No grace period despite what Avis claim

My 19 day rental was due to start and end at 430pm. When I got to the rental at the start of the holiday I was a lirttle early at c 4pm and explained that I was a bit nervous about taking the car early as I wasnt sure Id be back for 4 as I was dependent on a ferry and that id be happy to delay my hire. I was comforted by the reception staff who stated that there was a grace period of c1Hour which i thought would be ok. Avis take a further $100 at the start as a deposit and I got back to Halifax at 4.34pm. I was told that there was no grace peiod and I lost my deposit and it was explained tthat even if i was a minute late i'd be charged a full extra day's rental. This was the only poor service I received in Canada in nearly 3 weeks and I post this as a further warning to not believe anything these large rental/hire car companies tell you [...]

Great price for great car for a great trip

We drive over 3000km over 14days, the GMC elevation was perfect for the roads in Canada. Great price too.

Value for money and great service

Our hire car was upgraded to a mid size SUV at no extra cost. The service we received was very efficient and professional.

Excellent Experience

Easy collection, friendly and helpful staff. Good car.

Great customer service excellent car

I arrived 30 mins before the scheduled time and was able to pick a beautiful Jetta straightaway

They explained everything about insurance and contract with everything disclosed...all in a quick go

Not pushy at all on extras

Was really happy when having taken the $0 deductible option with Authentik that they did not push for me to purchase any further insurance, as I have previously found in Europe.

Returning the car was zero hassle

Collecting car was a waiting game as car was not ready!!! Which was a shame as returning the car was super easy! It would have been nice to have been taken to the car on collection and be shown how to use Apple CarPlay etc..

Very happy with my choice

Car was in excellent working order I and out. Very clean also.

Easy to use

No issues, the car rented was clean and almost brand new, pick up and return all extremely smooth.

First Canada Hire

All was easy and straight forward from booking via AUTHENTIK to collection in downtown Vancouver to drop off two weeks later at airport..would have been even more exceptional if the car had a built in sat nav as coming from UK conencting via personal mobile to maps soaked up the data.!...but also had a US OREGON license plate and had several stange looks and approaches one in person.!! [...]

Excellent service by Authentik

We had a great experience with Authentik. After booking, we needed to switch from a full-size SUV to an intermediate SUV, and their staff handled the change quickly and efficiently over email. We would definitely recommend their service.

SUV rental in Halifax Nova Scotia

Our experience with Avis was very good. The process was quick and the vehicles were new with low kms. We had a choice between three vehicles in which we chose a Hyundai Kona. For the two of us, the vehicle met our needs. Dropping off the vehicle again was seamless..Overall experience, definitely recommend.

Great rental

Service from authentik was great ( koralie), I received personalized emails and price for full size truck was 475 $ compared to close to 1000$ on many other websites. I was done at the calgary avis counter within 15 minutes and on my way with a brand new chevy traverse 2025. Car was perfect for 4 men and 4 golf sets and luggage. Would highly recommend!

Canada Road trip

I had a very easy pick up in Vancouver and again a quick and easy drop off in Calgary. The people were friendly there was no hassle to buy more cover when picking up. The car was great very clean and certainly made us comfortable in our long drive. Would definitely use authentic Canada and thrifty again

A great experience from beginning to end

Both Authentic Canada and Thrifty gave us excellent experiences. We rented two cars and both were in good condition, answering our needs perfectly.

Authentik gave us great customer help by phone

We were very pleased that we had booked our car through Authentik.
The customer service was amazing... we had to change our lead driver, so we had to cancel and rebook.
Koralie Gris was the lady at Authentik who had dealt with our booking, and she always picked up our emailsherself, was prompt and advised us and was helpful. It was wonderful to have our "own" advisor at Authentik.
This took all the stress out of a difficult moment.
We'd certainly book with them again.
(Thrifty were a bit rubbish though, the guy on the desk was sloppy and unhelpful.)


thrifty were a bit rubbish, the guy on the desk was sloppy and unhelpful. [...]

Car Hire

My experience with thrifty car hire was very good from start to finish on arrival to collect the car which was upgraded at no extra cost. I was met with polite prompt helpfully service. If or when I return to Canada I would be more than happy to use Thrifty again and I would fully recommend them for car hire.

Smooth from Start to Finish

Great car and easy pickup

Had a mid size car for 8 days. Car spotless and pickup staff attentive and quick. Low deposit.
Best price that I could find for all the included options ...other rental companies were charging extra for the same features....and I got a great car too. Very very pleased. Thank you.

Very Good

The location at Ottawa Airport was easy to find, and I was pleasantly surprised with an upgrade to a very nice vehicle. Returning it was just as smooth and hassle-free.

BC trip

My family hired a car for a 16 day trip in BC. The booking process was very simple and straightforward, and when we arrived at Calgary airport it was very easy to find the Avis desks.
The staff at the desk were very helpful and explained everything thoroughly before handing over the keys. The free upgrade in the vehicle was very much appreciated !! As we left the desks to find our car another employee directed us to the exact bay where the car was parked.
The car was faultless :-)
At the end of our hire period he return process could not have been simpler.
An excellent all round experience, I would definitely use Avis again. [...]

Car was smaller than expected

We booked a mid sized SUV and were given a jeep which was very small. Last year we hired a small SUV from Avis and it was way bigger than this Jeep. There were 3 passengers and luggage plus skis and boots and it was too small. This was not a mid sized SUV but as I had asked for winter tyres I think they gave us this as they didn’t have a good selection of vehicles with winter tyres.

car rental

When I originally booked the car rental, I selected a mid size sedan underestimating the amount of luggage I would have. I ended up having to bring more luggage over with me to Canada because of postal issues. I was given an SUV vehicle instead without asking for it, and I'm assuming it was because of the agent seeing how much baggage I had. The vehicle was good, not expensive to fill up the gas, and I have no complaints on my rental experience.
Authentik Canada was also very accomodating to my requests for change of dates due to flight changes. [...]

Very satisfied

When arriving to collect the car I was informed there was no damage to it, after my inspection I returned to the desk to inform them that there was lots of minor scratches to the car and that I wanted them documented before taking the vehicle as in Europe you would be liable for any damage, a very nice lady came and inspected the defects and told me that all damage was from the car wash and they didn’t count them, I returned the car a week later covered in mud and road film after completing a lot of miles and didn’t incur any additional costs. Fantastic service. [...]

Great experience except pickup

The vehicle provided by Thrifty was a Nissan Sentra. Although it had travelled over 60,000 kms it was in generally good condition. I had an issue with the battery but Thrifty provided prompt assistance. The only negative was the pickup staff at Montreal Airport. The process took over 1.5 hours and though every other car rental company were as busy, they seemed to manage to serve their customers much quicker. The documents provided had no indication of the minor damage and scuffs on the vehicle, and when I raided this with the representative, he did not seem to care. I had to mark the diagram and then get another staff member in the parking lot to initial the damage, which he did not check on the vehicle. When I dropped the vehicle off at Toronto Airport, the representative commented that the Montreal staff were always hopeless. Overall a good experience except for the pickup staff. [...]

Nova Scotia Road Trip

Not the vehicle we were expecting (we had a Nissan Rogue not a Rav 4). Decent enough can, fairly new. Struggled a bit on the climbs but comfortable to drive