Car rental
Local adviser great to deal with, rental car cost at much lower
Local Advisor (Marika Marecki) was great to deal with, her patience & prompt responses to many of my questions. The car provided was reasonable new of the brand/model I expected at a much lower cost than other quotes. Car pick-up and drop-off in different places were simple and quick. Quick refund of deposit. I will use Authentik Canada services again when I come back visiting Canada and strongly recommend to everyone. [...]
Rental Car Through AuthenticCanada
Smooth, easy, efficient and good value. That was our experience with AuthentiikCanada when seeking the provision of a rental car. Email questions were responded to almost immediately and the vehicle pickup/return process went without a hitch. The exact model of vehicle requested was provided by Avis and as expected was clean, tidy, and near new.
Car hire
All good
Car waiting and ready
Awesome rental experience
Best price guarantee, no hassles. Easy pickup and drop off. Myryam was awesome when adjustments were needed to our booking. Highly recommend authentik
Canada Road trip
Rented an SUV for 18 days through Authentik Canada, and picked up the car from Thrifty at vancouver airport, with a drop of at Calgary.. Excellent service by all involved…This is the second time i have used Authentik Canada for my car hire and will continue to use.. Fantastic company
Car rental
Everything was ok. No problem with pick up and drop off, good communication with car rental company. I strongly recommend.
Service exceptionnel
Le prix de la location d'auto à Vancouver était vraiment très bon. Cependant, la compagnie Dollar m'a surfacturé un montant de $99 au retour de l'auto à Calgary. La représentante d'Authentik Canada a fait les démarches pour règler la surcharge et Dollar m'a remboursé le montant de $99. Excellent service de la représentante d'Authentik Canadfa à St-Hubert.
Easy and stress-free transaction
When we arrived at St.John's airport near midnight, the car was waiting for us and ready to go. The Avis agent had our paperwork ready so picking up the car was easy. Drop-off was equally seamless.
No problems to report
Because there were no issues from Avis (thus far), I can't comment on Authentik's problem-solving capabilities. However they seem accessible and easily contactable if necessary.
Excellent Rate on Avis Rental Car
Renting a car through Authentik for 2 weeks was hundreds less than any other deal I could find. Everything was the same as if you rented straight from Avis - except they wanted to charge $13 a day for a spouse to drive (which is ordinarily free if you rent through Costco or are a Wizard member). Still the best deal I could find.
Good value for money
Help from Authentik to book car was excellent and advice given promptly when required.
Avis car pick up point was in good location but collection took a little longer than expected due to inexperience of person serving. Drop off was efficient.
Car was clean and comfortable.
Great company!
Our car rental was seamlessly easy. Would highly recommend this rental company!
Great price and customer service
Good Experience
Like all rental companies Avis has a different car classification system. A VW Jetta is not a full sized car! Anyway it worked out gas prices were/are through the roof (thank you starters of needless wars) and the "full sized " Jetta got incredible mpg. The pick up and drop off was quick and seemless and the staff very courteous. The only negative was the cleanliness of the car. The interior of the front windshield was very dirty and hard to see out of. The rest of the interior was fine. The exterior was not great but it was a black car and they never look clean.
We would rent with.Avis again.
[...]
Poor experience, waited hour for car
V poor experience on arrival, waited over an hour and had to chase continually, car was v average, not what I expected.
Thrift by name and nsture, not for me again
Car rental
Rental through Authentik was straightforward, exactly as described. Pick up with Dollar efficient but very expensive to alter any rental conditions, change to snow tyres, drop off, extension of rental!
Car on pick up was not cleaned properly, empty beer cans under seat! Car was adequate with no mechanical problems.
Awesome Rental Price
Car worked well. Low mileage and current year car. Avis wouldn't allow 2nd driver as listed per Authentik. Authentik reservation process easy. Would rent from this company again.
Simplicity
Arrived collected, no high pressure upgrade selling, just collect and go, booked a Ford explorer and got a Buick hence four stars not five, but happy with the car. Service through Authentic was superb, good communication and updated throughout.
Fair deal for moderate size car
Collecting the car was slow, but not as slow as your email suggested!!
Perfectly adequate car. We didn't need any of the extra insurance, but I would suggest you take it after seeing some of the incidents on the roads.
Canadian carousing
We used Thrifty at Vancouver airport, via Authentik Canada.
I always find it disconcerting when the hire company highlights supposed shortfalls in the hire agreement, especially if that has been done through an intermediary. Additional assistance, breakdown cover, insurance excess cover, provision of satnav etc. Add to this an offer to upgrade and you can easily double the initial rental fee.
To me, the whole process is designed to instill a sense of uncertainty. I resisted all the 'offers' and was absolutely delighted with the vehicle supplied.
It was clean, full of fuel, almost new, had plenty of connectivity, the size required, and very comfortable to drive.
I am unable to fault the car.
Collection beyond the sales pitch referred to was very easy and no queue (unlike the European offices that impose waits of up to two hours).
Drop off was equally seamless.
[...]
Mostly good
First impressions were not the best however on the whole we were happy with the rental. We had to wait a long time between seeing the agent and actually getting the car (the longest I have ever had to wait) The car was poorly cleaned especially the windscreen (inside) which I had to clean properly. However the car itself was nice and was a small upgrade on what we had booked which was nice, also a bright colour to stand out from the black and white. [...]
Okay
It all started well, booking through Authentik was seamless, collection of the car was okay however the car was filthy and did not have a full tank of fuel. Our rep in St John’s said please email if you need any help so when we got a crack in our windshield we did email………initially we had a response but then SILENCE! No help at all which was very disappointing and infuriating.
Drop off was quick but again I was informed that we would be emailed about the cost to repair the windshield……..NO EMAIL but they took $500 without any explanation!
I would use Authentik Canada again but not Thrity, terrible customer service and support.
[...]
Great Service but no tank of fuel
The office is situated close to Canada Place and was easy to walk to from our cruise ship.
The lady who served me was extremely pleasant and helpful, and even walked us to our rental car.
The car was of good condition and clean and tidy.
Downside we had paid for a tank of fuel but when we got to the car it had between a qtr to half a tank. We had the one-way rental drop off charge removed, but that was only $28 verse a tank of fuel costing around $100.
All in all this was the only issue we encountered.
[...]
Excellent service
Good customer service
Rockies road trip
Car was upgraded and immediately available when we got to the collection office in downtown Vancouver. Smooth collection and drop off process at Calgary airport
Good but not great.
Hidden charges and taxes once you pick up the car not as cheap as Authentik make out. Also paid taxes on original order then having to pay £150 more once picking car up. Be careful aswell as car apparently checked for mark scratches and windscreen cracks saying all fine but it wasn’t. Had to check car over myself to find loads than the paperwork said had to take pictures plus go back to the desk to notify them so there job got them. Just felt sneaky. [...]
Quality car hire
My car hire was made easy by the staff, the young lady who helped my with pick up was helpful and gave me great advice on driving in Canada.
The car was ok but I wish I’d upgraded for more comfort. No issues with the ford escape, it drove well, really good fuel economy.
Drop off was fast and efficient.
I will definitely use again
Great service.
Car hire - picking up Montréal and dropping off in Toronto.
Really positive overall. Pick up in Montréal was due at 10.00am. I arrived early (9.30am) and was waiting for about thirty minutes whilst other customers were seen. Staff were happy with my pigeon French and happy to talk in English when I couldn’t explain myself! Given clear instructions on locating the car (in an underground car park in the same building. My only small disappointment was that I was assured the car was cleaned and had a full tank of petrol. It was clean but did still have empty drinks bottles in the rear seat pockets and the petrol tank wasn’t full.
Car (Ford Escape) was very new and in excellent condition. Lovely to drive and absolutely no complaints. Pretty economical and easy to use (cruise control and lane assist). AWD which I was able to use once on a steep gravel road.
Return at Toronto was easy once we’d found the car park ( locating the entrance wasn’t the easiest). Car parking was clearly marked for Thrifty in the underground car park and the key drop off was done in minutes.
Thanks for a pretty painless and easy transaction.
[...]
Excellent car with satnav!
We were doing a holiday of a lifetime and wanted a decent car to navigate Canada with. We were originally told that GPS couldn't be guaranteed but our car was a Dodge and was superbly comfy, had the GPS and didn't guzzle as much fuel as we thought so we were very happy!