Good all round
Very good service from Authentikcanada and the Hertz staff. A good car and no hassle. Easy pick up in Vancouver and easier drop off in Jasper.
Great car and service
Avis were very efficient on both collection and drop off . The car provided was of a higher standard than expected with wireless car play - perfect for map navigation across western Canada.
Happy with rental
Our rental went well. Good service. We were lucky at the arrival and departure, did not have to wait.
Good value for money and service
The cheapest quote by far. Quick responses to emails and efficient service
Car Rental from Vancouver to Calgary
Pick up from Thrifty Vancouver Airport was quick and efficient . Car supplied was a Ford Escape in new condition and very clean apart from a few bits left in the armrest from previous occupants. The car performed faultlessly throughout our trip and was perfect for our needs . Return to Calgary Airport was very quick and efficient . Very pleased with our car rental experience and would always use Authentik if we return . [...]
Super good ad quick service
I set 3 stars because the front glass of the car had an issue that I noticed only after few miles, I would had preferred a better check by the rental service.
Thrifty Rav4 through Authentik
Had quite a wait for collection of this vehicle at the Seymour St Vancouver depot. Whilst waiting there was almost no communication as to what was happening, so not impressed with the Customer Service there. We had to ask a couple of times as we were not even sure that those who needed to know realised we were there to collect it.
That lack of Customer Service was also evident observing what happened with other customers who came in ... some with bookings and some without.
No complaints about the car itself or the return of it at Vancouver Airport - all went well. Likewise the booking process and communications from Authentik - would use them again if we ever return to Canada and have recommended them to others. [...]
Western Conquest - Canada
We had an amazing trip which ran smoothly from beginning to end. Our road trip specialist quickly responded to any queries we had before we set off and helped us book last minute excursions. All the activities we booked through authentik Canada were well organised with great guides. We were slightly disappointed with the river safari as it is advertised as a wildlife viewing trip but this was not realistic given the noise of the boat BUT still a fun trip with some beautiful scenery. We would also recommend Canuck canoe in ucuelet which was a man with a Canadian canoe who gave an amazing guided tour of the inlet which we booked independently.
Authentik Canada provided a great foundation for us to build a trip of lifetime and we wouldn’t have any hesitation about recommending them. [...]
It was so easy to book my car rental through Authentik Canada. Their website is very user friendly. The agents were very accommodating. When we collected the car until we returned it, it was smooth sailing had no problems at all. The price is very reasonable. All praises for Authentik Canada and thrifty car rental!
Good car with useful options
The car was a Toyota Corolla.
I appreciate the lane assist, the dynamic cruise control and the rear camera. A front parking assist would complete the equipment. The compact dimensions allow a low fuel consumption, easy parking and a fluent driving. In Europe we are used to driving compact cars. I was a little surprised by the little assistance over an insurance question.
Merci beaucoup pour vos services :)
A Very Good Experience
I came across this company inadvertently but can say that I am very glad that I did. It helped that I booked well in advance as the prices were very competitive. At the time of booking, I found only one other provider offering similar prices. All other car hire websites/companies were at least 200-300 pounds more. The service after the initial reservation was very good and I even had the option of booking an appointment for a telephone call with an actual agent if i wanted. the communication otherwise was very good and it was a very efficient service. I actually had the option of a few vehicles at the branch and did eventually choose a Nissan Rogue (X-Trail in Europe) which was perfect. The only slightly disappointing thing was that I asked if I could change to a different car and was told that due to it being a one-way rental I would not be able to. This is most likely an actual Avis policy and therefore not a reflection of Authentik [...]
Awesome way to book a car
Great rate and easy experience to book a vehicle... We opted for the upgrade at the airport.
Trip to the Rockies
We received excellent services fom both Autehntik and Avis agent in Calgary
Well handled car rental.
Very easy booking through Authentik and pick up at Avis. It saved us a considerable amount of money.
Calgary to Vancouver trip
When we picked the car up, the sale agent tried to sell us a number of unnecessary extra's, which we declined. When we saw the car it was in poor condition. It was dirty and smelt of smoke. It a chip on the windshield and many scratches. They claimed they didn't have another car to give us. We were only offered a $50 discount due to the car being dirty.
The car actually performed well during our trip which we travelled 2600km.
I contacted Authentik as I was concerned we would have a hard time when dropping the car off. We were pleased with the response from Authentik rep, which made the drop off in Vancouver go very smoothly. [...]
Thrifty Dodge Caravan Rental through Authentik
Our booking process was easy with email questions answered fairly promptly.
The car itself was in good condition and had travelled only a bit over 30,000 km.
One thing we struggled with was finding somewhere we could check the air pressure in the tires. We are from Australia where virtually every fuel station has an electronic air pump for this purpose. Perhaps information about that for international travellers could be included.
On pick up of the vehicle in Calgary there were some scratches and marks not shown on the agreement. We noted these and returned to the desk as advised - no questions asked of the. On return of the vehicle at Vancouver airport the Thrifty rep asked where we picked up the vehicle and commented on the excessive notations. As a renter you need to know you are not going to be blamed for any marks/dents that were on the vehicle at pick up, so the fact they were not marked at collection and that attitude at pick up was a little concerning. The delay at pick up was also long.. mentioned on the documents it could be, but when a car is pre booked for a time it is a little difficult to understand why after queuing and waiting it is still along wait. [...]
Good car but could a clean inside!
A lovely car to drive. No issues picking it up or filling with petrol. Only issue we faced was it smelt of smoke inside and was dirty - crumbs and hairs over the car. Needed a good clean and hoover!
Great Customer Service
Great price, easy to book and great customer service. Daphne was super helpful. I’ll definitely use Authentikcanada again!
The front tires were very used, slippery !!
Voyage fabuleux dans l’ouest
Found the best price for a car rental through Authentik.
Prise en charge facile au comptoir et voiture très satisfaisante
Après une attente importante au comptoir Avis (env. 1h) et plusieurs cas de réservations qui semblaient long et complexe, nous avons été servis en moins de 5 minutes par l’agent. Le tout a été très efficace, ce que nous redoutions, et l’automobile (Nissan Versa 2021) était en parfaite condition et forte agréable à conduire.
Satisfaction survey reply
My rental experience: I generally like the rental service with Authentic, but this time it was excessively expensive (almost the cost of a second hand car), and the rental company, AVIS, added an additional hidden charge of $150.00 at the outset for "costs of changing winter to summer tyres"! Why should the customer should pay this cost? And, why are hidden costs allowed when one buys "full coverage", especially at such extreme rates? It is not correct. Also, the car I was given (not the one described in the rental agreement with Authentik) did not have a lid over the trunk, and so all contents of the trunk (i.e., luggage) were fully exposed; this is inadequate given that most rentals are to tourists with luggage. AVIS should lower their prices, absorb their own standard maintenance costs, and provide cars fit for tourist renters. [...]
Good car for 7 people. AWD model would have been better
Thank you for the car rental. I received a Kia Secona in the end and was a great car but an AWD mkdel would have been better as I was driving in snow and ice conditions.
Car was as new and very clean.
Overall good experience
Picking up the car was straightforward and the staff were helpful in changing the make/type to one more suiteparking gad to our needs than the one allocated. The car was clean and well prepared. There were no problems during the hire period.
Returning the car in Toronto was more difficult. The directions led to the office only to find that the car had to be taken to an underground parking garage. This was not straight forward to get to due to the one way system, traffic, etc. The directions given should be to the drop off point in the parking garage not to the office.
The final invoice included the one way fee as expected but also an additional prime location charge which had not been in the quote. However this was soon sorted out by Authentik and the charge was refunded. Thanks. [...]
Everything with the car rental went very smoothly. I even recieved a free vehicle upgrade at pickup.
Car rental office had moved - company provided pick up service but did not do the same when we returned the car.
Car also ran out of oil in a remote location - seems it had not been well serviced before we picked it up