Car rental
Grim car, unclear cost
Collection was quick, as was return. Car was in poor condition with lots of scrapes and chips. I expected to pay 300 CAD but the exchange rate shows it to be 400 and I don't know why or whether a refund is on its way?
A great experience
We had a great experience hiring a car for our trip through Canada with Authentik and Thrifty. Authentik were on hand to answer our questions and the whole thing went smoothly.
Great service from Avis
Friendly helpful service picking up car and ditto dropping off.
Not the best choice for a trip with a lot of driving
We were surprised at the 200k/day mileage limit. There are other choices in the market that don't have this.
Booking process smooth, car was good
Arrived and after initial anomaly with second driver not being on Avis system, showed confirmation and drove away in nearly new car. Reasonable prices. Good communication
Hassle free car hire
We had no problems with the car hire during our trip to Canada and it was helpful to know that Alyssa was available by email to help if we had any queries, (which we did a couple of times). The car was exactly what we had asked for and it was in great condition. The only issue that we had was a slightly slow process collecting the car at Calgary airport but, on the whole, we were very happy with our experience. [...]
Excellent service from both Authentik and Thrifty
The car and service were excellent. Authentik were very prompt on answering any questions I asked (e.g. about child car seats and how road tolls were dealt with).
Everthing was perfect
Picking up from AVIS was very quick and uncomplicated. The voucher did not have to be printed out. The return directly to the parking lot also took less than 5 minutes.
Authentic Canada's billing in British pounds surprised us a bit.
rent a car AVIS in East Canada
Book a full size car, received a SUV (VW Taigo) with same dimensions. Best price only with Authentik Canada. Excellent service. Perfect car.
Excellent service by mail with Authentik Canada
Thank you very much
Perfect!
Good service good car
Very good and quick service. Nice new clean car.
Exactly what we needed!
We hired our car through Avis and overall had a smooth experience. Pickup was a little on the slow side, but everything went through without any problems and the car itself was in perfect condition – clean, comfortable and clearly well maintained.
The drop-off at the airport was a bit chaotic with a few queues (more down to the airport setup than Avis), but once we found the right place, the handover was quick and simple.
All in all, a reliable and hassle-free service that helped make our trip run smoothly.
[...]
Rental for holiday
The car was great. However it would help when picking up the car that someone is on hand to talk through the major things to note about the car etc. I tried to ask staff but no one spoke English so I gave up and googled the answers etc more helpful staff please.
Great service and pleasant car
We had an amazing trip driving our Chevy Malibu through the Canada sceneries.
Everything in the car was perfect and well mantained, we felt safe on board and also Veronique of Authentik has been great and quick in responding to our question .
Only thing I suggest (to Avis) is to better signalize where to leave the car at Yqb because it was not very clear even though we managed to park it in the right spot
[...]
Great car upgrade
Good service in Montreal, but had a slow puncture which needed pumping up 6 times over the 3 weeks.
Great service
Very good service overall. The staff was helpful and we were happy to get a new car. However, the waiting lines for car pick-up were quite long, which made the process slower than expected. Still, a positive experience in the end.
Excellent
Communication by Koralie Gris was prompt, friendly and helpful. Car was excellent, as we ordered with smooth transition from Authentik to Avis, our provider.
Price double due to insurance
Everything from Pick-up to delivery went well. The rental car was payed for well in advance of our holidays.
On the website you read that another couple of 100$ will be charged (one-way fees) etc. so that your ready for this when you go to pick up the car. However... during the pick-up you're confronted with the insurance. The cheapest rate, which ich what we took, cost almost 40$ a day! We were in Canada for 25 days which meant we got, upon return home a final bill for 1.311CAD. The cost for the car rental doubled itself with inclusion of insurance. This is substantial an needs to be clearly mentioned for a clear overview of what the total cost of the rental will be in the end.
Although everything went well...this put a big damper on our level of satisfaction.
[...]
Really good rate and very efficient
Found this company offered good rates and the documentation was clear. Also our rate included a free additional driver and unlimited mileage.
Excellent service
I will use Authentik serviced again. I am very satisfied.
Car Hire Montreal ( Intermediate SUV)
Office in central Montréal was closed at pick up time with a sign advising back shortly as washing cars. Slightly frustrating as there was also 2 other pick ups waiting. Staff member was efficient and provided good info when they did return. Car was fine, although could have been cleaner inside ( lots of dust ) Drop off at airport was quick with no issues.
Car Hire
Good service nice car very easy to return
Basically the car was okay but the customer service was bad
Well landing in Toronto and having to wait outside in a parking garage at terminal 3 in 85 degrees was very unpleasant, there was a line and the office was very tiny and slow in handling customers, so we had to wait in very hot Garage, Terminal 1 is very different, has a large office and modern. It was so unpleasant I forgot to ask about crossing into U.S. So I tried to call them the next day, No one would answer the Airport number, so I called the Main Avis number, The woman said I needed to get a sticker to drive into the U.S. and had to drive back to Avis at the airport, This was very inconvenient and turned out to be the wrong information. When I drove back the said i did not need anything to cross into the U.S. So I drove over 65 kilometers there and back and waisted over two hours of my time for nothing. There customer service information was horrible, I have filed a complaint and asking for a reimbursement for gas money and my time. They are reviewing my case. Otherwise the car was fine. [...]
Avis Car rental
Simple getting and return of the car.
Beware - No grace period despite what Avis claim
My 19 day rental was due to start and end at 430pm. When I got to the rental at the start of the holiday I was a lirttle early at c 4pm and explained that I was a bit nervous about taking the car early as I wasnt sure Id be back for 4 as I was dependent on a ferry and that id be happy to delay my hire. I was comforted by the reception staff who stated that there was a grace period of c1Hour which i thought would be ok. Avis take a further $100 at the start as a deposit and I got back to Halifax at 4.34pm. I was told that there was no grace peiod and I lost my deposit and it was explained tthat even if i was a minute late i'd be charged a full extra day's rental. This was the only poor service I received in Canada in nearly 3 weeks and I post this as a further warning to not believe anything these large rental/hire car companies tell you [...]
Great price for great car for a great trip
We drive over 3000km over 14days, the GMC elevation was perfect for the roads in Canada. Great price too.
Value for money and great service
Our hire car was upgraded to a mid size SUV at no extra cost. The service we received was very efficient and professional.
Excellent Experience
Easy collection, friendly and helpful staff. Good car.
Great customer service excellent car
I arrived 30 mins before the scheduled time and was able to pick a beautiful Jetta straightaway
They explained everything about insurance and contract with everything disclosed...all in a quick go
Not pushy at all on extras
Was really happy when having taken the $0 deductible option with Authentik that they did not push for me to purchase any further insurance, as I have previously found in Europe.