Car rental
seamless
the only issue was the car we rented - Hyandai Venue. Drives like a tractor!
Pleased with the vehicle
I was pleased with the vehicle we were supplied with. Except for a few niggles on collection we had no problems at all.
Excellent car at a reasonable price
We were 4 people on a 7 days trip trough the Rockies. Our car was very new, comfortable and spacious, accomodating all our luggage. Easy check in and drop off
Lack of information after booking
After booking through Authentik, with option to pay later, the confirmation email didn't provide any confirmation or tracking number. I called the provider who happened to be Avis and they couldn't find anything in their system under my name. Trying to contact Authentik was very difficult and time consuming!
Smooth check-in and out
Saved Money on Rental
So easy to use and saved money!
Their xL suv is demoted to less quality the year before was bette
Overall is good and specially booking through authentic canada
Overall good experience
All was fine except we had to add air twice to the driver side front wheel. We advised the staff member who checked our car when we returned it.
Needs to be more clarity about Insurance cover
As a non-Canadian, we were not covered by insurance and this was not very clear, on booking. We should be informed that we would need to take insurance cover for the period. I assumed we were but when we got to airport were told that we probably were not - could not find documents from AuthentikCanada (which I should have looked for prior to arrival). Also, the car hire companies always try and offer you a BIGGER car, which is a little bit annoying. Saying that, we were happy and did get the full cover which was an added expense. [...]
Great experience
First time Authentik customers. Car rental price was much less expensive than others. Rental agreement and payment straightforward. Reminder emails from Authentic included directions and helpful info regarding pick-up. AVIS personnel friendly, efficient and helpful. All around great experience. Thank you!
Questionable Damage and poor followup
We loved the car. But when we returned it the staff pointed out a wrinkled wheel well - something we had not noticed in the dimly lit parking garage during the pre-rental inspection. Besides, this previous damage has obviously been repainted. Why did not AVIS include it on the damage “map” provided at pre-rental? We kept the car on our private property the entire week we used it. No public parking lots. Virtually non-existent opportunity for damage.
AVIS listened to my dispute and promised to follow up. That was a week ago and we nave not heard. I suppose no news is good news but it sure would have been good to have been vindicated from this damage accusation.
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Good car and good experience
Got a great rate through Authentik Canada and while usually such rates have some hidden cost, this one was hassle-free. Got a nice car too. Would use again if needed.
Car Rental
Excellent rental company. Everything went smooth. I have and will continue to recommend Authentik and Avis to friends and family.
Excellent Car and Service
We rented this vehicle during our trip through Canada and were very happy with our choice.
The Buick Enclave was spacious, luxurious, quiet, and very comfortable!
The rental company was excellent as well: friendly, professional staff and a smooth process from start to finish.
Calgary Thrifty
Collected the car at Calgary airport, the car wasn’t clean inside at all but worse we came to realise the brakes were very poor and much worse than the same car we had in Toronto. There was no satellite radio and no way to add it even though I would have paid. Overall the car was cheap and the only 7 seat I could find at Calgary sadly
Great service, made it an easy seamless process
Great service from Authetik Canada and Dollar. Price we managed to get was hard to beat and included extras we were after. The pickup was at the terminal so was easy to get to, queue wasnt too long so didn't take too long to get our car. They managed to upgrade both of our cars to an XC90, which were ideal with the kids! Return was simple and only extra charge was the fuel to full. [...]
Local adviser great to deal with, rental car cost at much lower
Local Advisor (Marika Marecki) was great to deal with, her patience & prompt responses to many of my questions. The car provided was reasonable new of the brand/model I expected at a much lower cost than other quotes. Car pick-up and drop-off in different places were simple and quick. Quick refund of deposit. I will use Authentik Canada services again when I come back visiting Canada and strongly recommend to everyone. [...]
Rental Car Through AuthenticCanada
Smooth, easy, efficient and good value. That was our experience with AuthentiikCanada when seeking the provision of a rental car. Email questions were responded to almost immediately and the vehicle pickup/return process went without a hitch. The exact model of vehicle requested was provided by Avis and as expected was clean, tidy, and near new.
Car hire
All good
Car waiting and ready
Awesome rental experience
Best price guarantee, no hassles. Easy pickup and drop off. Myryam was awesome when adjustments were needed to our booking. Highly recommend authentik
Canada Road trip
Rented an SUV for 18 days through Authentik Canada, and picked up the car from Thrifty at vancouver airport, with a drop of at Calgary.. Excellent service by all involved…This is the second time i have used Authentik Canada for my car hire and will continue to use.. Fantastic company
Car rental
Everything was ok. No problem with pick up and drop off, good communication with car rental company. I strongly recommend.
Service exceptionnel
Le prix de la location d'auto à Vancouver était vraiment très bon. Cependant, la compagnie Dollar m'a surfacturé un montant de $99 au retour de l'auto à Calgary. La représentante d'Authentik Canada a fait les démarches pour règler la surcharge et Dollar m'a remboursé le montant de $99. Excellent service de la représentante d'Authentik Canadfa à St-Hubert.
Easy and stress-free transaction
When we arrived at St.John's airport near midnight, the car was waiting for us and ready to go. The Avis agent had our paperwork ready so picking up the car was easy. Drop-off was equally seamless.
No problems to report
Because there were no issues from Avis (thus far), I can't comment on Authentik's problem-solving capabilities. However they seem accessible and easily contactable if necessary.
Excellent Rate on Avis Rental Car
Renting a car through Authentik for 2 weeks was hundreds less than any other deal I could find. Everything was the same as if you rented straight from Avis - except they wanted to charge $13 a day for a spouse to drive (which is ordinarily free if you rent through Costco or are a Wizard member). Still the best deal I could find.
Good value for money
Help from Authentik to book car was excellent and advice given promptly when required.
Avis car pick up point was in good location but collection took a little longer than expected due to inexperience of person serving. Drop off was efficient.
Car was clean and comfortable.
Great company!
Our car rental was seamlessly easy. Would highly recommend this rental company!
Great price and customer service
Good Experience
Like all rental companies Avis has a different car classification system. A VW Jetta is not a full sized car! Anyway it worked out gas prices were/are through the roof (thank you starters of needless wars) and the "full sized " Jetta got incredible mpg. The pick up and drop off was quick and seemless and the staff very courteous. The only negative was the cleanliness of the car. The interior of the front windshield was very dirty and hard to see out of. The rest of the interior was fine. The exterior was not great but it was a black car and they never look clean.
We would rent with.Avis again.
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