Car rental
Everything was easy and well managed.
The car was bigger than the one we requested, but it is not the first time for me, renting by Avis. Anyway. in Canada the roads are wide and we found car parking easily everywhere. The service has been good since the first mail, and for the moment we have no regrets. Hope it wouldn't be a surprise later!
Great experience
Better car than expected. Economic, good space and comfortable. Attendance was Quick and very good as well.
Happy car tental
Had a great car, reasonable price and all was very efficient through authentik who were very approachable and allayed all fears. Would recommend Thrifty Vancouver and I would use anytime
vivienne
My rental was with Thrifty at Vancouver airport where I was given a Volkswagen Jetta. My experience overall from authentik’s agent Marie-Chloe, and thrifty was great. Good communication and unbeatable rates. Thank you!
Good experience
First time i' ve ever rented a car. Nice experience.Thanks
Super long time to wait for collecting the rental car from Avis.
Super long time to wait for collecting the rental car from Avis. We queued for 3 hours for collecting the car. In my experience, it is the longest time I wait for collecting rental car so far. Other car rental company just wait for 30 minsutes or less at the same location. We also expecting a US brand JEEP, turnout was a korean Hyundai Santa Fe. They simply said they belong to the same class. [...]
Good car and outstanding an friendly service!!!
A half an hour after leaving from Triton, we had flat tire, in a region without any mobile phone service... Luckily we could stop near another pourvoirie where the first person we asked, by pure coincidence, happend to be the central car reservation responsible of Sauvageau itself who was on an weekend fishing trip! He paused his activity immediately, helped to inflate the “slow”, did some phone calls and organised a vehicule exchange in the Alma Sauvageau office for the next day, so we could go on with our trip without any worry! Unfortunatily we forgot to ask his name, but if possible, you may send him once more our thanks!!
Our second car became very dirty, illustrating the active trip we made;-)
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Car rental
Had a great experience. Good car, no hassles, & the drive was very smooth.
Fast and easy !
Car Rental for 15 days roadtrip
We've had a really good experience renting our car by Authentik Canada. We wanted a specific vehicle and we received exactly the car we booked on the website. It was brand new and matched the pictures we saw on the Authentik Canada website!!! The renters before us came back just a few minutes before we took the vehicle over. So during the time they checked and washed the car we had to wait an hour but we were offered a full tank of C$90 for our patience and we appreciated the gift. In a nutshell I highly recommend choosing Authentik Canada for your rental because it was simple, reliable and the service was nice and friendly
Very good experience !!
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That's not a car! Its a truck!
Travelling in comfort, chose a GMC SUV
Everything was perfect.
Nothing.
(Translated by Google) Convenient because it's in the same building as the hotel, quick and efficient pickup and return.
What else is there to say but thank you?
(Translated by Google) For the second time this year, I was able to benefit from your services and appreciate our exchanges.
The car corresponded perfectly to our needs, and the renter was particularly kind and attentive.
Thank you, Véronique.
Very good agency.
(Translated by Google) Everything went very well, from the welcome to the return of the car. I recommend it! Excellent value for money.
Perfect.
(Translated by Google) No unpleasant surprises upon arrival! On the contrary, we were even upgraded. Excellent staff! No extra charges, insurance offered but not at all pushy after we declined.
Fast and efficient rental.
(Translated by Google) Quick pickup with little wait and very fast return; vehicle matching the requested size; very clean; excellent value for money.
AVIS rental company totally incompetent
(Translated by Google) We had reserved a Chrysler Pacifica for our stay from February 15th to 28th, with a scheduled pickup at 5:00 PM at AVIS.
Upon our arrival at the AVIS branch at Montreal-Trudeau Airport, we went to the counter to pick up the vehicle. We were then told that it was "being prepared."
After an hour of waiting, we returned to the counter: we were then informed that the vehicle had ultimately not yet been returned, but that it should not be long. Talking with other customers present, we realized that they were encountering the exact same situation.
An hour later, another visit to the counter: we were finally told that the car was not available, and we were offered a small city car as a replacement, completely unsuitable since we are five adults with substantial luggage.
Faced with this situation, the tone rises, and other customers, also affected, express their dissatisfaction. The counter manager even ends up putting on his jacket... and leaving.
It finally took the intervention of another manager for a solution to be found.
We had chosen AVIS because the brand enjoys a good reputation in France, but this experience in Quebec was particularly disappointing and leaves an impression to avoid.
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Perfect.
(Translated by Google) Very good experience. Simple. Practical. Efficient. An experience to be repeated.
Car rental
(Translated by Google) Very happy with the car we rented, the comfort, the options.
Regarding the pick-up, it was done at the airport, a shuttle takes us to the rental location, convenient.
Arriving at Avis, we are told to expect between 45 minutes to 1 hour wait to get our vehicle, even though everything was booked and paid for a long time ago. The wait was very long with the fatigue of our flight...
The staff was nice but nothing more. There was a computer problem when we finalized our file, which meant that we had to wait even longer to get our vehicle (independent of the staff)
My assessment is mixed for Avis, but I still recommend it because the process is easy.
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Stay in February
(Translated by Google) Aside from a roughly 1-hour wait to pick up the reserved vehicle, everything went very well!
Moreover, this wait was compensated for by a commercial gesture, thank you.
Very good car.
(Translated by Google) Excellent car, enjoyable to drive.
Perfect
(Translated by Google) Great to be able to take the car downtown! Quebecers are very smart drivers ;-)
Mixed experience with this agency.
(Translated by Google) On the day of pick-up, the young man at the reception desk is very unpleasant, speaking in Arabic with his colleague, which we don't understand. It's not a pleasant welcome.
He gives us very little information about how the rental works. However, he doesn't hesitate to offer us their various overpriced insurances.
The car meets our expectations, but it is not very clean.
Upon return, the same observation, unpleasant, little information.
In the end, the duration of the rental with the vehicle went very well, but the customer experience is more than mixed, which is a great shame.
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Satisfied
(Translated by Google) Easy access from the airport, helpful staff, no problems.
Excellent relationship
(Translated by Google) Excellent relationship with Véronique from Authentik Canada despite my multiple requests for changes.
The car perfectly matched my request.
The only drawback, but well specified on the site, is that winter tires are extra when picking up a vehicle in Ontario. These tires are however very necessary at this time.
Worry-free rental
(Translated by Google) Friendly staff, clear explanations, clean car, and perfect speed and ease for returning the vehicle.
Reputable agency
Good.
Very good
(Translated by Google) We booked a vehicle during our trip to Canada with Dollar.
The vehicle matched the description in the ad.
The staff is helpful and very welcoming.
I recommend it.