Car rental

easy and efficient collection and return of the vehicle. recent and comfortable vehicle.

(Translated by Google) we benefited from of a recent vehicle, pleasant and comfortable to travel to; across Quebec.

Ready for a Jeep Cherokee. ... Wow! what happiness.....

serious agency

(Translated by Google) Very warm welcome and advice, well located. , close to the hotel

11 Day Car Rental Quebec City

(Translated by Google) When we arrived at the rental company, our car was not available due to a busy weekend. The person has been very friendly and helpful and found quickly another car by upgrading us (we had a 4 X 4 instead of a compact).

Rental very good but unpleasant return

(Translated by Google) We are very satisfied with our rental. Indeed, the support at; Montreal went very well, and the vehicle was in compliance with the specifications. our request. We had to drop her off at the Scarborough branch at; Toronto. And we phoned them. to ask for the price to extend the rental by one day. The branch manager gave us the price of $54 excluding tax. We therefore validated this extra. When we got to the branch, it's a price of $82 that the manager gives us. He hadn't mentioned us. than the price he gave us did not include the $29 per day insurance! He was never able to provide us with proof of this value, he could very well have put a $100 insurance policy that we would have no proof! It has not been honest with us when we called him; and has not been understanding in relation to our reaction. To tell us anyway that he could not do anything and that the sum had already been paid. been taken on our visa! Ending our stay with this unpleasant surprise was really unpleasant, especially since everything had been very good so far... [...]

Excellent performance

(Translated by Google) But pay attention to; the invoice, not very clear in relation to the the command.
We took the car to; Halifax, where staff only spoke english. therefore fuzzy understanding

Good experience

(Translated by Google) Very good car rental experience. Superb car with all the nice options. Good quality ratio. price. I highly recommend. Just change or update. update the GPS because it is often not reliable or does not find the destination

Vehicle = Very satisfied :-)) - GPS = Attention! Curious practices...

(Translated by Google) Reception, vehicle, price and service provided: Nothing to worry about. say I am very satisfied with Discount.
Concerning the GPS: NO CUSTOMER INFORMATION BEFORE SIGNATURE OF THE CONTRACT and NO ASSURANCE OF THE SERVICE PROVIDED (no individual information sheet on the current update status of the portable GPS provided). I persist in not understand why i paid 16 days rental for a portable GPS provided without date of the last update; day carried out on the internal navigation charts while the rented vehicle (practically new with less than 20,400km) had a more efficient one and above all less restrictive to drive. use!
Explanations! : At the Discount counter, they didn't explain to me. that to ensure the satisfaction of their Customers, Discount, not knowing the state of operation and updating of the vehicle GPS (if it is equipped with it), systematically rents a GPS portable (for $9.90 / day) to the Customer who requests it when ordering online or at the counter. If you do not rent a GPS, Discount assigns priority to a vehicle without GPS if available... So the Customer's response conditions the vehicle... After two days of travel and having mastered the the controls of my Dodge Grand Caravan, I discovered that this one was equipped with of an original GPS. I immediately called Discount to ask for explanations and there.... Surprise, I was given the explanation mentioned above and they offered to bring the GPS back, in order to be reimbursed for the days not used. Great !!! Impossible to do because in two days, in this great country, I was already to more than 800 km from the agency! I, of course, asked a refund by email with all the arguments of the Customer feeling a bit simmered; and it took all the help and insistence of Authentik Canada (many thanks to them!) for us to consent to our consent. answer me (after 5 days...) with a categorical refusal with the added bonus of an accusation of a crime of l`se majesty; for having dared to speak of dishonest practices.... Éilluminating! [...]

Speed support

Wonderful Jeep 4*4 with two GPS

(Translated by Google) GPS offered by Authentic was only used. nothing Complicated to to take away and to send back Unnecessary cost Would prefer a real Canada tourist guide as a gift

satisfactory car rental

(Translated by Google) We have been well recommended on site because we took a car from the range above because it was more suitable for the road trip. Efficiency additional insurance because we had to go to a garage following a puncture and we are already there. refunded of the advance made.

bad start!!!

(Translated by Google) While very few customers were at the counter at the start, the pick-up was smooth. extremely long and updating vehicle layout even more; other customers who arrived before us did not miss it; to show their anger in the face of these excessive waiting times due to vehicles not being ready, when they had clearly specified on time which they wanted to be able to use their vehicle.

RAS for the rest of the trip and on the way back. [...]

FAST SIMPLE EFFECTIVE CHEAP

(Translated by Google) Fast and efficient booking with no bad surprises. The lessor has been very responsive by offering a discount after waiting an hour for the vehicle.

car upgrade

too much waiting

Vehicle barely cleaned , and we had to drain during our stay?

Hello, the stay went well. Magnificent landscape and above all very very welcoming people.

(Translated by Google) I just wish I had more explanation. taking the vehicle rue René L&eve;que to; the hotel traveller.
Goodbye

A améliorer

(Translated by Google) Not very warm welcome and hasty return to; the airport much nicer

Ease to pick up and drop off the vehicle. No problem at all. report

(Translated by Google) Taking the car to; Toronto was made without problem with the withdrawal slip received by email and the deposit at Quebec only lasted; only 5 minutes. In short, faultless.
The vehicle, automatic Golf only posed. the slightest problem.
I am completely satisfied with this rental.

A JEEP with; instead of a planned SUV; somewhat limited in available space; heavy consumption

Avis Agency: Vehicle not in its best shape. Attempts to bill for services already understood

(Translated by Google) Good contact with authentic, advantageous price, speaks French, explains and gives good advice.
Side notice things go wrong: remote control allowing the opening/closing of the doors out of order from the second day (it can sometimes be difficult to anticipate this), but opening manually with the key. relief for 10 days, no Avis agency in the middle of the rockies able to do anything.
Third day alarm on the dashboard, low tire pressure, this is unacceptable, it means that no control had been carried out. realized on the safety devices; since a long time !
At the counter when picking up the vehicle, we try by all means to inflate the bill, you need a 4X4 for the rockies, you have no assistance. ...
Only the vancouver airport agency's contact person was contacted. professional and honest. [...]

Rapidity and simplicity

(Translated by Google) The support at; the airport by a Discount Québec vehicle and the completion of the formalities for picking up the vehicle (the agency is a few minutes from the airport) took place. went very well. Initially, a vehicle other than the one requested was proposed by the agency.
After discussion, the desired vehicle (larger) could however be accepted. The return of the vehicle took place very quickly and without problems. [...]

Trouble-free and comfortable car

(Translated by Google) Handling the car at the scheduled time. The car was very good and comfortable with a large trunk for our 2 suitcases.

A good experience

(Translated by Google) Vehicle in good condition and quality. It's a pity that the supplements are billed so expensive: gps rental, assistance and second driver.

Car rental

Vehicle upgrade

Had a top class car,

(Translated by Google) very warm welcome from Chloé who responded well to our expectations. The car of category superior to the one reserved was practically new and completely up to date. made comfortable. Easy handling. GPS reserved; really useful. Advice given on the site really necessary. Be careful when reserving the GPS with Authentik Canada, Avis pre-invoices it a second time on departure but forgets to tell us that this amount will be deducted from the final invoice on return. We were already there. on the road when I noticed this practice and I had to wait for the return to fully understand the maneuver. This does not call into question their seriousness, just a lack of explanation at the start. [...]

Grand Dodge Caravan - Aeroport Montreal

(Translated by Google) Brand new car (7000 km), clean and nickel. Perfect for a stay of 15 days at 4 adults (+ luggage & groceries) to travel 2300 km in the Quebec region. The GPS also helped us a lot. in the towns.
Service Notice to; Montreal airport (Trudeau) unpleasant. At the Avis-Budget counter, they made us believe that the reserved car was not available and they wanted to give us a smaller one. We had to insist to finally get the car we had reserved and which was therefore available... Ditto for the insurance. You should know that the 0 CAD deductible is guaranteed by Authentik and not by Avis. In addition to what we paid to Authentik, we had to add 65 cents (0.65 EUR) for a still unknown reason but we didn't discuss! The second driver arrived later, so we had to go back so that he could sign personally (Authentik had told us that we didn't need the 2nd driver in person). No one to help us check the vehicle (unpleasant person at the counter, very far from the kindness of Quebecers...), they have to check the vehicle. hardly noted the mini scratches on the bodywork. They also tried to make us pay for the GPS which was already integrated in the car.
The return of the car was quick: after a car wash (not easy to find) and the full tank, we arrived in the airport car park and the have handed over to an employee who inspected everything in 2 mins. [...]

Serious and adaptable Authentik Canada service

(Translated by Google) I am very satisfied with the services of Authentik Canada.
They knew how to adapt to my request, and that very quickly. Thank you

Very satisfying experience.

(Translated by Google) Serious and competent staff. Comfortable, spacious vehicle.