Car rental
Mixed experience with this agency.
(Translated by Google) On the day of pick-up, the young man at the reception desk is very unpleasant, speaking in Arabic with his colleague, which we don't understand. It's not a pleasant welcome.
He gives us very little information about how the rental works. However, he doesn't hesitate to offer us their various overpriced insurances.
The car meets our expectations, but it is not very clean.
Upon return, the same observation, unpleasant, little information.
In the end, the duration of the rental with the vehicle went very well, but the customer experience is more than mixed, which is a great shame.
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Satisfied
(Translated by Google) Easy access from the airport, helpful staff, no problems.
Excellent relationship
(Translated by Google) Excellent relationship with Véronique from Authentik Canada despite my multiple requests for changes.
The car perfectly matched my request.
The only drawback, but well specified on the site, is that winter tires are extra when picking up a vehicle in Ontario. These tires are however very necessary at this time.
Worry-free rental
(Translated by Google) Friendly staff, clear explanations, clean car, and perfect speed and ease for returning the vehicle.
Reputable agency
Good.
Very good
(Translated by Google) We booked a vehicle during our trip to Canada with Dollar.
The vehicle matched the description in the ad.
The staff is helpful and very welcoming.
I recommend it.
No worries.
(Translated by Google) Nothing to say about the rental, however consider asking for basic accessories like something to clear snow off the car in winter, we were forced to get one ourselves.
We recommend.
Very reliable
(Translated by Google) Upgrade upon arrival, we benefited from a Dodge car. The fuel level was missing 1 bar to be full, so we were asked to fill the tank halfway upon return.
Upon our return, there were very bad traffic jams in Montreal, 1h30 for 10km and with that a delay. Impossible to reach by phone. Upon arrival, the agency was still open but about to close. Asked to leave the keys in the box as for a night return but told us that they would not count the overrun.
In short, very satisfied, thank you!
NB: car picked up at Place d'Armes. Ideal with the metro. No traffic jams when picking up the car but allow plenty of time for the return if it's at the end of the day. Few people at the counter, we were received immediately.
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Very good vehicle rental.
(Translated by Google) Trip to Quebec at the end of October, car booked 15 days in advance. A week after booking, a message warns me of construction at the airport and that a shuttle will take us directly to Avis. On the day, everything went as planned. Upon arrival at AVIS, in 10 minutes I took possession of the vehicle, which was upgraded compared to my request. Upon return, after washing and refueling the vehicle, a person took the vehicle back. We have been back for 3 days and normally there are no suspicious charges. Thank you to Adréane DESJARDINS for her follow-up.
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Mixed
(Translated by Google) Budget is charging us a second driver fee even though we had this option on the reservation with Authentik Canada. The agents in Toronto are very unpleasant and don't want to hear anything. Little explanation, we had to do the initial inspection ourselves.
Good, the car met our expectations, comfortable and spacious.
Perfect
Very good.
(Translated by Google) Car from Avis via Authentik, impeccable car and very pleasant service.
Very well
(Translated by Google) Thank you to the gentleman who gave us the car and gave us a little driving lesson because it was an automatic car and we weren't used to it at all, and thank you to him for the advice on all the car's options despite the coming and going of other customers.
Perfect.
(Translated by Google) Perfect, no worries.
Great value for money.
(Translated by Google) We got a car even better than we expected. It was well-equipped and very modern.
The procedures with the agency were smooth and transparent both at the beginning and at the end.
It's a real time saver not having to clean the car before returning it.
Efficient and accommodating staff, clean and compliant car.
Great!
(Translated by Google) Thank you for your services and your professionalism.
Christian P.
Acceptable
(Translated by Google) The person at the reception put pressure on us to pay $55 in advance for a full tank of gas before returning the car, otherwise he demanded that we refill the tank within a 5km radius of the airport, which proved to be quite difficult to find fuel in that area, especially during rush hour.
The Nissan sedan struggled on hills and was fuel-inefficient.
Too much waiting.
(Translated by Google) Communicate the express line or other offers to customers and make comparisons.
Good value for money.
(Translated by Google) No worries with Authentik Canada, however the provider Avis Montreal made mistakes in the contract that I didn't see at the signing (incorrect starting mileage and billing for kilometers) even though we have 200 km per day free with Authentik. We returned the car to Avis New York and they wanted to charge for the kilometers traveled. After calling Authentik, they managed it with Avis and we didn't pay anything.
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Perfect stay!
(Translated by Google) Very good follow-up on the file, quick answers to my questions, practical information provided before picking up the vehicle, and an easy, no-surprises return.
I highly recommend it!!!
I recommend.
(Translated by Google) Vehicle more than adequate. We were satisfied with the service.
Not great at all, despite the goodwill of the person at the counter.
Montreal booking
(Translated by Google) No worries with the reservation! A bit long to pick up the car but very easy return.
Satisfied
(Translated by Google) I appreciated the service this time, unlike the previous one in April which went very badly.
The agent was very understanding and was able to solve my problem by changing the vehicle at no extra cost, and I thank him very much for that.
I hope to have more good experiences with Authentik Canada!
Perfect and sweet price.
Very satisfied.
New vehicle, in very good condition and well-equipped (RAV4)
(Translated by Google) Proposal of a higher range upon arrival for €19/day, supposedly to have GPS when the RAV4 was equipped with CarPlay, then a proposal for additional insurance for €5/day (figures from memory).
Complicated vehicle return: difficult to find the agency's location in the new parking lot, friendliness of staff needs improvement, especially the Thrifty employee who received the car, particularly odious and unpleasant. His behavior struck us, especially since Quebecers are such lovely people...
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Mixed, because very poor charge.
(Translated by Google) The car was very good, the return went well, but the pickup was very bad, a huge amount of waiting and the car wasn't ready.