RV rental
Very good, Cruise Canada staff very nice
(Translated by Google) Early pickup of the motorhome, we were at the end of the season, they didn't check too closely if we were a bit early and even offered to let us return it an hour later. The young woman at the agency is very nice. The motorhomes are very nice.
Nothing to complain about the service
(Translated by Google) N/A. My only negative comments concern the rented bedding (although clean, it is yellowed with age, including the bath towels. The dish towels are frayed) and the interior cleaning of the vehicle (which seemed to have been done quickly).
Nice experience
(Translated by Google) Very welcoming staff, the vehicles are very clean and functional. The vehicle handover was done very well.
Good agency, staff poorly trained to transmit information
Super RV Class C Small
(Translated by Google) We are very satisfied with our Class C Small RV rental, it was the perfect size (bigger would have been too much!), and super well appointed, with everything needed for autumn (special mention for the propane heating and very practical toilet and shower for rustic campsites).
Camper van very good but service to review
(Translated by Google) The C25 campervan we rented ran well during our 2-week trip. No problems there, but when we returned the keys, we received vague explanations, and more importantly, we were given a campervan with a clogged toilet and full black water tank (a bug), and told to buy a product (minimum $20) to put in it to solve the problem. Result: the toilet overflowed after 3 days, and we found ourselves with our baby one evening having to deal with this over the phone. The person from Authentik Canada helped us extremely well to reach someone, and we thank them. Upon return, the person was much more competent and made a commercial gesture. [...]
Nice road trip
(Translated by Google) Everything went well. Even though the vehicle was a bit old and dirty inside upon pickup. There was no washcloth and no pillowcase, as well as no can opener and no peeler. The staff was welcoming and very helpful. A discount was given upon our return for the inconveniences. If we had to choose, we preferred our first vehicle, the Ford 350 with a camper unit, rented from Canadream during the first part of our trip, rather than the motorhome, which consumes much more fuel. [...]
Very good experience
(Translated by Google) The country in autumn is magnificent. The camper van is easy to drive. It's a real plus to be able to stop outside campsites, with free water and waste disposal. The interior decor is dark and very old-fashioned. The tanks are very small, you have to refill every 2 days. The heating worked very well. But the fridge, even on minimum, froze the food... We had the opportunity to see a C18 and it is not very functional, all-electric, and people had to go to campsites. The C21 is a good compromise for 2 people. [...]
Very satisfied
No worries
(Translated by Google) The roads are so wide that there's no problem driving.
Cruise Canada team nice and efficient.
Indie campers can do better
(Translated by Google) Nothing to say about the vehicle pickup, the journey, and the vehicle return. The staff was very pleasant and eager to help.
However, the entire upstream process was painful. I was never able to register through the electronic process, received no email, couldn't reach anyone by phone, and when I picked up the vehicle, my trip was still not identified: terrible. Only Authentik was available to try and help me.
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Perfect experience
(Translated by Google) The MHC camper van we rented for 15 days was clean, perfectly equipped, and functional. Vehicle pickup went smoothly, as did drop-off. The only annoyance: the endless add-ons that give the impression that everything is chargeable (and expensive!).
Great vacation
(Translated by Google) Excellent service and vehicle at Canadream in Halifax. We loved this first experience in this type of vehicle.
Very professional
(Translated by Google) C-small very practical and well equipped. When driving cool, consumption: 20l/100km
Small regret: the lower storage compartments are accessible to stowaways. Do not store food, toilet paper, paper towels, etc. there... provide some mouse traps, just in case....
Very satisfied
(Translated by Google) Everything was Ok, Vehicle pickup, spacious and comfortable vehicle, vehicle return
satisfied
(Translated by Google) First experience, I am satisfied. Good customer service, easy to communicate with an agent once booked, no hidden fees, pick-up and return went well. The only drawback is the condition of the truck, mechanics A1, but the exterior was quite damaged and the interior had broken things. I hope next time it will be in better condition.
Very nice trip
(Translated by Google) The Canadian West is exceptional and the RV I rented was perfect for what we wanted to do.
Easy to pick up but aging/poorly maintained vehicles
(Translated by Google) We rented a C25 Cruise Canada campervan for 17 days. Overall, it's a comfortable, well-designed vehicle with everything needed for a great road trip. However, many details spoiled our experience and were sometimes almost dangerous: cupboards opening while driving, presence of mice in the cabin (we had to throw away a large part of our groceries when we realized it), no gloves provided for emptying the campervan (whereas we saw other travelers with other companies using them), no chocks to level the campervan when parking (according to the agency "no need for the vehicle to be perfectly straight"), water tanks leaking at the back of the vehicle... And finally, a cleaning that was neither done nor fit to be done... We spent an enormous amount of time cleaning the campervan at the end of the trip only to realize that monumental grime had accumulated (we probably only noticed it because we pushed the cleaning quite far): ingrained dirt on the floors, black and greasy tops of cupboards... in short, far too much dirt that we could not have caused by ourselves in 3 weeks. I find that for the price paid, the service is rather mediocre even though the vehicles are robust and durable. [...]
Minivan
(Translated by Google) My contact was very professional and efficient in explaining things when I picked up the vehicle. It was great for getting around easily... Raphael was also kind and efficient when I returned the vehicle, and we thank him very much for that.
Pleasant camper for 3 adults but with malfunctions.
(Translated by Google) Very good welcome and kindness of the staff in both branches.
In Toronto, lack of clarity regarding the non-existence of the generator on this model and therefore the non-functioning of the microwave if there is no electrical connection.
The RV had malfunctions in the level control panel:
Black water - always indicated 2/3 or full even when emptied, and gas always showed full even if the pressure gauge indicated the opposite.
Upon arrival, when we reported it, they said they knew! But we didn't...!
The RV had 2 worrying and poorly placed impacts on the windshield from the start, affecting visibility.
The fridge stopped from time to time despite the automatic mode, and we then had water leaks on the floor in the cabin.
The wipers were not effective and deserved to be changed...
It's a shame to have to pay for outdoor chairs when the table is included in the RV... we don't eat standing up!
There is also a lack of a phone holder, knowing that there is no GPS possible on this older model.
This C25 nevertheless allowed us to have a very beautiful trip.
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GOOD
(Translated by Google) The RVs were very big and spacious inside, the instructions were clear and the customer service from Cruise Canada was top-notch, however, Authentic Canada was supposed to call me back to help me with the itinerary, I'm still waiting.
A very nice trip with the RV
(Translated by Google) The RV was longer than we had hoped, but it was still quite easy to drive, even in the Canadian Rockies. Once parked, we got around by Uber, renting bikes, or hiking. Our rental was one-way, which limited the amount of things we could bring. For example, leveling blocks for the RV are quite important. Neighbors in the campground were kind enough to lend us some. We spent 21 nights in the RV. It required a lot of planning, but for us, this adventure was truly worth it. It's a unique trip and we are very happy we did it. Authentik Canada was great. The team helped us overcome a few small unforeseen issues and better understand the details of the insurance and coverage offered. Thank you, Caroline! We had a wonderful trip, full of memories that we will cherish for a lifetime. [...]
Very good!
(Translated by Google) Very happy with Authe?tik Canada and indie camper! I got answers to my questions very quickly from Virginie Alessi and the van was great! Our only minor drawback is to pay attention to the term "Heating and Air Conditioning" which are only those of a normal vehicle!! If needed, I will definitely use you again! Thank you! Nathalie
Great experience with a slight lack of heating
(Translated by Google) Motorhome easy to drive on Canada's wide roads. It is equipped with a kitchen and bedding kit. We bought and then resold bikes to get around town and in some parks. A trunk adapted to put them in. The motorhome is great (everything is well thought out). We just had a small heating problem. The company apologized for this small inconvenience. They are very friendly and professional. Tip for your rental: download the park4night app (very useful for emptying, water and propane filling, laundry and knowing where to park so you don't have to pay for campsites every night) [...]
We might have preferred a Medium C.
Service
(Translated by Google) Everything is very well organized and our vehicle suited us and met our expectations.
DVC rental for 3 weeks and 6400km traveled
(Translated by Google) Vehicle very well equipped and perfect for driving on all types of roads. Good support upon vehicle pickup. Explanations on the website and the provided guide were very clear and complete.
We are very satisfied with the Canadream experience.
We would like to suggest an improvement regarding the velcro for blocking out the windows. These were old, didn't stick very well, and most had been reattached with staples, which was quite dangerous. A clip system might be safer.
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Top
(Translated by Google) Specific-use RV toilet paper is requested by the agency! We haven't been able to find any in supermarkets or at Canadian Tire. A deposit of 1000 dollars is required, so be prepared!
Otherwise, very comfortable for daily use and pleasant to drive!
Good service
(Translated by Google) We had a water problem and it was resolved very quickly! On the other hand, we had some issues with the Apple CarPlay system; it wasn't working well, even though we changed the cable and tried with both our cell phones. After a few days, it wasn't even detecting Bluetooth anymore. This isn't very practical for the road, especially for us who love music while driving, and we couldn't even get a local radio signal. In short, it's a minor detail but it bothered us.
Also, we initially took an unlimited mileage package. Our agent assured us that 2000 km would be enough, but we exceeded it and had to pay.
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