RV rental
Very good experience
(Translated by Google) We compared prices for a Van rental on authentik Canada and selected Canadream for the rental. All exchanges and rental time went very well. A big thank-you
Totally satisfied!
(Translated by Google) Excellent customer service
Quality equipment with lots of inclusions
Pleasant driving
Speed ??of pick-up and return
Everything was perfect
(Translated by Google) We had reserved saver6 and thanks to Authentik Canada we had the RV of our dreams the mhx.
Top customer service, the super useful shuttle, a dream trip!!! Especially pay the platinum pack so useful when returning the vr!
Wonderful RV trip with Authentik Canada
Great service! The owner responds quickly to messages!
Canadream Mirabel at the top
(Translated by Google) great welcome
vehicle in very good working order
scared at first
(Translated by Google) Support is very fast. The landlord gives us the papers and that's it. We would have liked to be able to drive a little with the service provider to gain our confidence.
Once we were reassured, everything was perfect. Very large, new and comfortable RV. The return was also very quick.
Proper and functional motorhome. Registration and linking with Authentik could be improved
Wonderful trip but very old motorhome
(Translated by Google) We made our trip alone, authentic Canada served us to find our camper only Positive points:
Philippe available, arranged for us to receive us on the first day (well ahead of schedule) and we arranged it on the last day for a reception later, with a person we did not know.
Negative point: We had elements to share during the return, we are not sure that Philippe had all the information.
Positive point: the information was given to us at the start by Philippe: some non-functional gauges, split windshield, cooking plate that comes apart, average cleaning but with the authorization to return it at least in the same condition. (I think we made it cleaner, inside anyway!).
Another positive point, mechanically no problem, and driving quickly taken in hand.
Traffic in Canada without problem with this type of vehicle! Everything is done for campers and campers!
Positive point: slept well on mattresses in good condition and which correspond to us (firm). Sheets, linen and duvets well cleaned, very pleasant!
Cons: Our stairs collapsed on the 3rd day in the morning. They had obviously been glued together before. We have been climbing down and up the whole time so as not to make the situation worse. they rested at an angle on an element under the truck (which held!)
We are "young" and dynamic, but older, bigger, or less athletic people couldn't have.
Philippe was notified when it happened by WhatsApp, I assume that if other people than us had difficulties someone would have intervened.
Other points that we noted in the truck, and reported to the person who received us: mosquito net that comes off the window above the table, 2 cupboards with faulty bolts (above the stairs and above the table), glasses and cutlery insufficient and which deserve a change, (especially the cutlery to change and add), lack a large saucepan to cook for 4 (the camper is given for 6), and especially no chocks for the wheels. For the cales Maybe it wasn't included in the Loc but I didn't pay attention...
However, these elements did not spoil our stay!
In short, given the photos on the site, and the price paid, we were expecting a slightly newer and better maintained vehicle.
Last thing, we filled the tank to 3/4 (at random), the person who received us looked at everything AND SIGNED OK for 3/4 but Philippe judged that he was not at the level. He made a gesture to us by charging 5/8 instead of 1/2 as he was entitled to, given the problem encountered with the stairs… Well we admit, a little disappointment on our side for that.
In short, experience in Canada in a motorhome to do ABOLUMENT, accepting that its rental is not perfect. What made me choose this site is the delivery and return to Quebec, not offered elsewhere at the very late time when I reserved this vehicle.
I would also say that it may be necessary to plan a good check-up of the old vehicles on offer.
Best regards and keep up the good work!
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Very nice experience
(Translated by Google) We criss-crossed Quebec aboard a large motorhome. We were 4 adults, a couple and 2 young adults (our children). This mode of transport was our first experience and we loved it. The drivers managed the trips very well. Having toilets and a kitchen available was a luxury for us! The vehicle is very well equipped to live there serenely. Thanks to Authentik for their management and kindness. [...]
Welcoming company, motorhome almost new and without any problem
Satisfied with Candadream
great service
(Translated by Google) Excellent service, follow-up and support!
Fabulous trip, perfect size but noisy SVC motorhome
(Translated by Google) Fabulous trip to Canada and the US in an ideal size but noisy SVC motorhome
Very good performance
(Translated by Google) Very well equipped vehicle, nothing to say.
The base of our wonderful roadtrip!
Motorhome rental
(Translated by Google) We had a quality campsite, clean, almost new. On the other hand, we regret the reception, and the delay when handing over the keys (1 hour of waiting). We took a wifi option which almost never worked, we spent 200 Canadian dollars for it. In addition, we have taken out GOLD insurance as an extra.
GREAT CAMPER COMPANY
(Translated by Google) New and super well equipped vehicle! I recommend
CanaDream
Approximate booking system
(Translated by Google) We organized our trip with two families. At the time of booking we were able to reserve and confirm the chosen vehicle (VR-C24). A day later, we were taken away from the C24 to give us a much smaller C23 and barely 5% price difference.
Our friends booked 1 or 2 days later and got the C24…
We are very disappointed and angry to have had very little listening and solutions to fix the situation.
Our 15-day stay was impacted since the vehicle is smaller with a much less powerful engine than the C24.
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Very good rental
A very nice experience
(Translated by Google) Motorhome at the top and the country lends itself well to this kind of road trip. It was a first for our family and the experience is a success.
Canadream VR MXH on top
Very disappointing
(Translated by Google) First of all, we found that the delivery of the vehicle was done much too quickly: the gentleman seemed in a hurry and spoke quickly. It must have taken 15 minutes at most.
We would have liked to have a summary of the operation of the vehicle on board, a kind of user manual, but there was nothing. The vehicle was “in its own juice”: the sockets worked badly or not at all for some, the front door opened and closed badly, screws were missing, and the mosquito net therefore let insects through; the nasturtium leaked whenever it rained. The gas tank, supposed to be full, was displayed at 2/3 from the first evening at the 1st campsite. The sewage sensors were faulty, showing a level 2/3 full when we had just drained it.
In addition, we took out “zero damage plan” insurance for an additional $400 when taking possession of the vehicle. We were told that with this, we were guaranteed against the slightest poc, the slightest accident. It turns out that we have damaged the vehicle, without realizing it: in a corner of the roof. In our defense, the motorhome in its own juice has no reversing camera, nor even an obstacle detector for its upper part. It is believed to be a tree branch. When we saw that the vehicle was damaged, we wanted to reread the conditions of the insurance, but as for the instructions for use of the vehicle: there was nothing: 10 imprecise lines, that's all.
When we returned the vehicle, we were shouted at by the person who must have been the agency manager who was extremely aggressive and tried to intimidate us by saying that it was not taken into account by the insurance ! We defended ourselves but he was very tense and repeated to us: “Someone was needed to help with the maneuver! – which happened sometimes but when the obstacles were visible. “When you don't know how to drive, you don't rent a motorhome! Our last contact with a Quebecer was therefore very unpleasant and tarnished the very benevolent and friendly feeling of this people that we had had during our stay. Moreover, we think that inveighing against us in this way exempted this gentleman from asking us if our stay had gone well, if we had been satisfied with the vehicle, etc. If he had shown professionalism and had taken the time to collect all this information, we could have told him that the more time passed, the less safe we ??felt in this vehicle which certainly needed a good overhaul: it made an unbearable noise which prevented us from hearing each other speak while driving! Often along the roads of Quebec, we saw signs "Beware of noise", and we were very sorry not to respect this sign, aware of the excessive noise produced by the vehicle. Finally, over the last two days, we had the impression that we were going to have an engine failure at any moment.
In the end, the rental cost us more than 9000 Canadian dollars for 20 days (not counting refueling, etc.) and ended in aggression.
We spoke during our stay with tourists who had rented new camper vans of the same size as ours with all the comfort and technology that one could hope for in this type of vehicle and who rented it at the same price as We !
If we had to do it again, we would therefore advise everyone we know not to go through Cruise Canada.
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Dissatisfaction
(Translated by Google) Did not correspond to the characteristics described. It was a motorhome for 5 when we were 6. Crockery for 5, bedding for 5
Positive opinion
(Translated by Google) Positive opinion, canadream top, professional and material in very good condition
Large comfortable vehicle
(Translated by Google) Professional and friendly staff.
Well-equipped motorhome (choose the right options).
Easy to drive and manage
It takes an hour to watch instructional videos before confirming the time slot for picking up the vehicle.
Allow 45min by taxi from the city center.
For around CAN$100, you can book the end-of-stay cleaning service.
spacious motorhome for 4 people
(Translated by Google) Motorhome a little old but well maintained
Very nice home
Bad experience with Canadream
(Translated by Google) Authentik Canada's welcome and service were really perfect; on the other hand, we were the victim of great dishonesty on the part of Canadream; they asked us to pay for a repair on the motorhome when the problem was theirs, we wanted to be honest by reporting them and we regretted it because they have no respect for their customers. We are only "payers" in their eyes, impossible to win when we have done nothing... a shame. [...]
Perfect service
(Translated by Google) What we liked the most: attentive service with all the useful and necessary explanations for a first road trip in a motorhome and availability for any questions
great trip
(Translated by Google) The Van is extremely well designed. Everything is there in little space!! Everything is practical and easy to install. Only downside for my husband who has back pain, the mattress is a little too thin which has accentuated his pain..
We also really appreciated the apps to download to find the free rest areas, on the other hand that of the GPS did not work but we did with Google map, which worked well.
In short, thank you again for everything!!!
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