RV rental
serious company
(Translated by Google) One small downside, the deposit was withdrawn from my account which caused some problems.
Lingering smell !!
Everything went very well
(Translated by Google) Nothing to complain about, very professional. Remember to go to the RV surplus/returns to get bear spray and other food items.
Very good service
(Translated by Google) Well-arranged and equipped RV. We lacked nothing. We lived very comfortably in this space for the duration of our stay.
Additional charges/fees
(Translated by Google) First VR experience. The vehicle is fully equipped in terms of self-sufficiency. Customers should be advised that there are fees before leaving with the vehicle. I'm talking about the toaster, coffee maker, camping chairs, additional insurance that we suggest for the windshield..., etc.
Western Canada in a RV/motorhome
(Translated by Google) We had an unforgettable time in the RV in the Rockies. We recommend this type of trip to nature lovers, it's simply a rolling hotel that provides incredible freedom (a little less practical for parking in cities though...). We had extraordinary service from beginning to end. The only thing missing from the camping equipment was a small BBQ or stove for cooking outside!
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Vehicles ok but service could be improved
(Translated by Google) The vehicle truly met my expectations, I'm a little disappointed with the quality of the vehicle and the provided utensils. But I'm really disappointed with the quality of service at the Calgary center. The service team didn't seem very welcoming or friendly to customers, especially upon vehicle return.
They don't take note of problems and malfunctions of the vehicle's systems.
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First VR
(Translated by Google) We appreciated the RV that was assigned to us because it was relatively recent, easy to drive, and well equipped. However, we still don't understand the requirement to pay for a 2nd kit (sheets, towels, dishes) when one kit is perfectly sufficient for a couple. The choice should be possible. We must also highlight the kindness of the Fraserway employee who showed us around our RV and agreed to use our translation app. Very helpful!!!
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Impeccable service
(Translated by Google) We had booked an RV for 14 days more than 6 months in advance. A few days before our departure, we were informed that our vehicle had to be withdrawn from the fleet because it was a total loss. We were offered a different model, which we didn't like. In the context, Canadream was able to offer us compensation which in the end allowed us to enjoy our trip even more.
A big thank you to the Authentik Canada team (Virginie and Valérie) who acted as intermediaries in this adventure. In the end, we recommend both Canadream and Authentik.
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Good experience
Good service despite a few unpleasant things.
(Translated by Google) We received good service but the waiting time was quite long. Also, in the RV upon receiving the vehicle, the access door to the RV was very difficult to open. We bought WD-40 to remedy this. The bathroom door would fall open when it wasn't locked. It was very, very difficult to access the hose and the electrical outlet. We stored them elsewhere since it was very difficult to unlock that lock. The coffee maker wasn't working when we arrived; we fixed it. The shuttle service was good, but we waited a long time for the return trip.
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RV/Campervan C25 rental in Calgary
(Translated by Google) - Quick and easy vehicle pickup and return.
- Vehicle that lacks a bit of maintenance (missing microwave screws, rusty shower rod...) but this did not hinder our vacation.
- Kitchen kit a bit limited (it would be useful to add a sponge and a small bottle of dish soap).
- Missing a manual with all the explanations for the campervan. There is a general video during the pick-up but it would be helpful to add an explanatory booklet in the campervan, specific to this model.
- More attractive price compared to the competition.
- Booking through Authentik Canada very good. Responsive and competent.
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Very good service
(Translated by Google) Everything I had asked for was compliant/correct. Friendly staff.
Good experience and good service
(Translated by Google) Despite a small problem with a coffee machine that was expected and paid for but not available when we picked up the RV (after we insisted, the manager found us a machine), we had a good experience renting our RV. The vehicle was in perfect condition and everything worked very well throughout our trip (about 4,000 km). The return went very smoothly and quickly. We should also mention the very warm welcome and helpfulness of Alton, the Canadream agent, thank you to him!
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Very welcoming staff and good atmosphere
(Translated by Google) Upon our arrival, we were greeted with a coffee. Daniel introduced us to our vehicle, in perfect condition, with the options we had agreed upon (toaster and coffee machine). A good explanation for novices like us who had never used a motorhome. And off we went.
Next time, I'll take a smaller one. 33 feet is too long…
Thank you
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Perfect
(Translated by Google) We appreciated the pick-up and return, very easy and very fast.
The RV was very comfortable, clean and well equipped.
An experience to repeat.
Quebec road trip in an RV
(Translated by Google) Great vehicle to make the most of the trip! Complete and comfortable equipment. Consumption lower than advertised so good surprise! Easy to handle and practical once you get used to the size of the vehicle :). The Canadream team was attentive to the 2 small problems encountered during the trip.
Only one desire, to come back and go again!
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Issued on incorrect voucher and defective equipment
(Translated by Google) The voucher provided by Authentik Canada specified a pickup time specifically for our day, from 1 p.m. to 4 p.m. (it also specified the agency's opening hours from 1 p.m. to 3 p.m.). Having called in the morning to schedule and confirm our arrival, no information about the schedule was given to us. Arriving at 3:05 p.m., the offices were completely empty, with no possibility of reaching anyone from Cruise Canada (the final rental company contacted in the morning), so we contacted the hotline, which is Cruise America, the parent company, with the obligation to communicate in English, only to be told to try again the next day (1 vacation day lost and a 2-hour round trip for nothing). We therefore picked up the motorhome the next day with the only remark being "but the times are marked at the top right of the voucher, you shouldn't have taken into account the 'pickup' part of the voucher which specifies the day and times".
Subsequently, we realized that the water heater wasn't working. Following a call to the Montreal technical assistance, they told us they were not qualified for this problem and to contact the American Cruise America assistance number, and that if our English wasn't good, we should send them a text message, which we did. More than a week later, as I write these lines, we still haven't received a response.
Following some nighttime driving and a large number of headlight flashes from truckers concerned about road safety, we realized that the taillights weren't working. Following a call to technical assistance, which directly identified the vehicle upon mentioning the problem (so the problem is known), we were given the solution of changing the fuse, clearly identified with a yellow manual marking, and that, in their great generosity, they would reimburse us for the fuses. We were also told that if we were afraid to drive at night without lights, it was better not to drive at night (thank you, but is it legal to drive without taillights in Canada and to rent a vehicle without working taillights?). The fuses having a lifespan of 5 minutes (really) on this vehicle, we stopped replacing them after the fifth one.
And to finish the inconvenience, the refrigerator froze everything (even the freezer was less cold) and the gray and black water level sensors were stuck on full even after emptying.
When we returned the motorhome, we obtained a 450 Canadian dollar discount on a price paid of approximately 2500 Canadian dollars for a motorhome that should not legally be on the road and without hot water, which forced us to go to campsites and therefore change our vacation plans.
Thank you Authentik Canada and Cruise Canada
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A memorable family trip
(Translated by Google) The autonomy offered by the RV allows you to fully enjoy the magnificent landscapes of Quebec. The Canadream agency in Montreal is made up of pleasant, welcoming, and professional people.
I also thank the sales department, who listened to a complaint and responded in a very satisfactory manner.
Two points perhaps to improve:
- Inform customers well in advance that the deposit is debited then credited back, this is important, especially for people who might have limited funds or even for people who have a credit card limit.
- Indicate by clear signage in the RV the "no-go zones," because although they are indicated in the long terms and conditions of the contract, it is not clear, and the financial penalty can quickly be incurred and spoil the stay.
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Beautiful experience
(Translated by Google) Compact RV ideal for a couple for 15 days.
Powerful V8 engine suited to the dizzying slopes of Canadian roads.
Excellent
(Translated by Google) A well-equipped motorhome makes us want to travel more often in a motorhome.
Well-equipped campervan/motorhome
(Translated by Google) Beautiful spaces in the campervan however for the MHC model we had it is listed as 4 adults and 2 children but it would be more suited to 2 adults and 4 children as the 2 beds above the cab are not very long.
Efficient, serious and trustworthy
(Translated by Google) We were very well received at the Montreal agency, the RV was very recent and reliable. We had a mechanical problem during the stay, which was very well managed by the assistance team quickly and efficiently in finding a garage promptly and on our route.
Very satisfied with the rental.
(Translated by Google) We really appreciated the RV, the shuttle service between the hotel (airport) and the rental center, as well as the ease of picking up and returning the RV.
Everything was perfect, the RV was in excellent condition and clean even though it was a few years old.
I recommend Fourseason (Fraserway) and would definitely rent from them again without hesitation.
The rental through Authentique Canada also went very well. It allowed us to make the right choices for our trip, in French, and with support if needed.
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Well-designed and durable vehicle, unconcerned staff
(Translated by Google) We were disappointed by the very impersonal and unconcerned welcome from the Cruise Canada staff in Calgary: no effort to understand my English, which is not that bad, overcharging for two extra nights due to a computer error (fortunately I fought to assert that there was a mistake), and we were shown a video that seemed rather well made in French but which led us to believe we had a generator when we didn't; we had a big initial disappointment discovering that the vehicle's electrical outlets were not powered by the battery when not plugged into electricity: the majority of campsites in Yellowstone and Grand Teton are without electricity, and there are many restroom blocks that don't have any either, while it's more developed on the Canadian side; finally we managed with a large external battery that I had brought, and we were happy not to disturb nature with the noise of a generator, quite annoying with some neighbors, but it would be great if this were more clearly explained when booking. The vehicle itself, apart from a broken cupboard handle and a door that was difficult to close, was of good quality, well-arranged, spacious, and solid, the fridge worked well, and the propane reserves are substantial, we only needed to fill up once in 3 weeks of travel. We drove 4800 kilometers in the American and Canadian Rockies and the motorhome is the best option to enjoy the wilderness throughout the stay.
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Very good road trip, good experience!!!
Super nice campervan/RV
(Translated by Google) The only slight problem is that at the Mirabel agency there aren't many agents who speak French, which is a bit of a shame. And they almost didn't give us the reserved accessories such as the coffee machine, a car seat and chocks for the campervan.
Well-organized
Well
(Translated by Google) Efficient company, departure/return and assistance.
Campervan clean and comfortable.
Very effective
(Translated by Google) Successful repair in less than 6 hours during a trip in the Rockies without phone service.