RV rental
Superb rental experience!
(Translated by Google) Fraserway is very professional, everything is very well organized, and the explanations are very clear. The support is top-notch. Easy to use and handle the truck camper. The return was perfect and incredibly easy as well. Thanks again, everything was perfect!
Trip to Acadia
(Translated by Google) For having traveled from Montreal to Lac Saint Jean and Gaspésie, bordering Nova Scotia, and back, from the initial welcome and vehicle handling, everything was perfect. I took small roads to get used to the size of the vehicle, driving at the appropriate speed. If sometimes you see a large number of vehicles lined up behind you, pull over to let them pass. Then, the campground accommodations were all very good and perfect for meeting people, but be careful, from mid-September many are closed. Have a good trip!
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Excellent experience!
(Translated by Google) We spoke with Susyane who was very responsive to our questions and helped us greatly before our trip! The campervan pick-up was perfect and we had an excellent stay!
An experience to repeat before I die/kick the bucket
(Translated by Google) We rented a Small C20 RV (14 nights) for our honeymoon in September 2024, for a trip departing from Vancouver and arriving in Calgary (stops: Victoria, Ucluelet, Qualicum Beach, Whistler, Clearwater, Revelstoke instead of Jasper closed due to fires, and Banff).
Overall, we are very satisfied with the comfort of this vehicle, and we already know that we will repeat the experience in the coming years, perhaps on the East Coast for a change.
The shuttle system at departure and arrival is very practical and avoids additional taxi costs given the distance between the Fraserway agency and the city center (especially in Vancouver). Admittedly, we had to wait in the cold for the shuttle, which was 45 minutes late, but we are fully aware that the driver was only experiencing Vancouver's morning traffic.
However, upon arrival at the agency to pick up the vehicle, there were many of us and we had to wait about an hour to get to the counter, then another 30-minute wait for a member of the agency to demonstrate the vehicle. Fortunately, I had anticipated a safety margin because we had the ferry the same day, to Vancouver Island.
Our (only) unpleasant surprise after picking up the vehicle was that we realized that the grey tank had not been properly emptied by the previous renter. After using the sink to wash our hands, the water would no longer drain (because the tank was full) but we couldn't empty it in the parking lot of the supermarket located between the agency in Delta and the ferry in Vancouver. So we had to drive to the next campsite (in Victoria) with some water in the sink, but with the movement of the vehicle the water splashed on the floor, sacrificing clean towels and cloths from day one to wipe it all up... The Fraserway agency had warned us that sometimes the grey tank sensors are inaccurate, for example it indicates full when it is empty, or vice versa (and we confirmed this during the following 14 days because often just after emptying it in the campsites the grey tank remained stuck at 2/3 full...), however we would have appreciated it if the agency actually checked the condition of the tank before renting the vehicle again and didn't rely solely on the sensor which is known to be faulty (even if the agency does an emptying when the vehicle is returned, to ensure that all tanks are empty before re-renting the vehicle).
The kitchen kit is complete, the only complaint I could make in this regard is about the sponge (which is clearly a dish sponge with a lifespan of 1 to 2 days maximum, we had to buy more to be able to properly wash our dishes + the 2 dishcloths provided spread the water instead of drying it, so we also bought a real dishcloth).
The bedding kit is also very good; we even had a spare sheet for the 2 weeks. For 2 people we had two (large) individual duvets and they were quite sufficient.
Regarding the bath linen (4 large towels + 2 small towels): very good but it was a nightmare to properly dry the towels after showering, we hung them inside the RV (blocking the ends in the cupboards above the table) but they dried poorly and therefore smelled bad from the 2nd day... Not practical because it takes up space (hitting your head on the towel as soon as you are at the back of the RV), and having to reposition the towels each time we took something from the cupboards. It was impossible to dry them outside because, even in September without rain, it wasn't enough. We ended up buying microfiber towels which dried much faster and took up less space.
We also took the heater option and it was a good thing because waking up in the Rockies at the end of September is chilly! However, the heater only worked for 2 days even though we only turned it on during breakfast, so we spent the last 3-4 mornings quite cold.
Generally speaking, regarding driving a vehicle of this size in Canada: I initially had a lot of apprehension because I had never driven this type of vehicle, especially abroad. Finally, it was a pleasure and I felt safer than when I drive my small car on the highway in France. Indeed, in Canada I found the drivers much more civilized and respectful of the rules of the road, and the roads are really designed for all types of vehicles.
The km estimate when booking via Authentik Canada was well done, we opted for a total package of 2500 km and we drove about 2300 km, thus avoiding charges per additional km.
As for the pricing of the vehicle: indeed, it is a (big) budget.
By booking about 6 months in advance, we paid €3300 for a 14-night rental with a 2500km package, $750 deductible insurance, bedding/kitchen kits and the heater. To this we had to add €500 for fuel, and the price for camping nights (roughly €600). So you have to count about €300/night all inclusive, at a time that is still considered high season (at least according to some campsites).
After a quick comparison on the Fraserway website for pricing without an intermediary, I must admit that the price difference is very small compared to what we paid via Authentik Canada which, in addition to booking, offers support and availability by our dedicated advisor who can quickly answer our every question (thank you Adeline!)
Despite this substantial budget (at least for us) we have no regrets because we had incredible moments on the road and, to date, it is the best trip of our lives.
See you soon in Canada!
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Unforgettable
(Translated by Google) Unforgettable stay in the Rockies, no problem with the RV. Very professional contacts with FraserWay. Recommended.
5-star apartment
(Translated by Google) Top-notch campervan, practical and very good. The company is super organized and everything went perfectly.
Gaspésie, 4x4 vehicle with cell, beautiful experience, Sept 24
(Translated by Google) Friendly welcome from Philippe, very accommodating, good communication. Warehouse not far from the airport. Very comfortable vehicle especially for driving, interesting because it can run on LPG (more advantageous) or petrol, practical vehicle, clean, operational, functional, maneuverable. You still have to manage the waste bins, of course, and sometimes they can fill up quickly (advised to be careful). The weather was fine, but if it was cold, plan for a quilt or blanket as the sleeping bags are light. [...]
Professional
(Translated by Google) Good team, very decent vehicle
Impeccable organization of our trip.
(Translated by Google) The choice of overnight stays, the quality of the trip organization, the relevance of the advice given, and the trip follow-up, everything was perfect. The RV was however aging but fully operational. The rental service was good but not perfect. The vehicle could have been better equipped (a valve would have been welcome, fitted sheets for the bed too...) despite that, everything went well (during the handover, during the trip and upon returning the RV at the end of the trip).
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Worry-free experience, Efficient
(Translated by Google) Value for money is very good! Canadream representatives are very professional (they are experienced!) The vehicle is spotless, everything works in the cabin, it’s easy and hassle-free. We understand why Canadream is extremely precise about the initial inventory: Quality is there. TCA (Ford F350 Pick up + cabin) is perfect for 2 people (kitchen, bathroom, heating, sleeping, dining area, ...). Ps: Budget for fuel, on TCA 14 liters/100 km when driving smoothly. Great experience. [...]
Wonderful trip/journey
(Translated by Google) We are very happy to have booked through you, everything went as planned, we were very well received at Four Seasons and the RV was great.
Perfect
(Translated by Google) Everything was perfect, nothing to complain about. I really recommend Fraserway, the vehicles are new, very comfortable and well equipped. The reception and logistics are also perfect.
Very good experience
(Translated by Google) A beautiful discovery....which has a certain price tag, but the experience was beautiful and memorable!
Have a very good holiday in Canada.
(Translated by Google) I recommend Authentikcanada for your camper rental if you have to travel in Western Canada.
Very good service
Excellent choice!
(Translated by Google) The service at Authentik to guide us in selecting the vehicle for our Yukon trip was truly professional. Véronique was available to answer our questions and give us all the necessary information. All the documents were clear and there were no surprises when we picked up the vehicle. I would recommend without hesitation!
As expected
(Translated by Google) Welcome to Mirabel/Montreal. We nevertheless appeared meticulous during our departure inspection... A technical problem along the way was very well taken care of and quickly resolved (but having called into question our schedule) - no compensation.
Very good experience
(Translated by Google) Everything went very well, a great experience with the new vehicle which is well equipped. I got the largest model which actually drives very well.
Reliable agency and very good vehicles
(Translated by Google) The agency picks you up and takes you back to the airport or the city center which is very good.
The camper van was very good. Spacious, clean, comfortable
Excellent trip despite a small inconvenience.
(Translated by Google) Even though there were only two of us, we chose a 30-footer for the comfort and layout of the bedroom, bathroom with shower, and it was very much appreciated. We had a problem with the fridge, which forced us to buy a cooler and lose some food. Customer service was very friendly and provided the follow-up we needed, which we appreciated. Upon our return, Sylvain, in Laval, was very understanding and gave us compensation for our losses and purchases. No one can predict problems, but what I look for as a customer is service, and we got it. The only thing that would be good for you to improve is the service, which only responds in English, as it would surely be very difficult for someone who only speaks French. Thank you for everything, Diane and Richard.
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Excellent experience
(Translated by Google) Friendly, attentive staff and transparent operation.
Well-equipped motorhome in good condition.
We had a very good stay.
Perfect !!!
Trip to Western Canada
(Translated by Google) Very well equipped RV with quality products, kitchen equipment, bedding, outdoor chairs etc... . Interior cleanliness perfect. Outside the RV was not washed due to water restrictions in Calgary. Small problem with the stove burner, the repair was done quickly before our departure and the FOUR SEASONS team gave us compensation for the delay, which was very appreciated. Transfers between the Calgary airport and FOUR SEASONS were done without delay and the staff was courteous. Thanks to the whole team.
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Almost total satisfaction
(Translated by Google) We are very satisfied with Authentik Canada's responsiveness in our exchanges, but much less so with the procedure for contacting the rental company Fraserway to arrange the vehicle pickup.
Vehicle suitable and true to the description
(Translated by Google) We had perfect service from Canadream. The vehicle handover is very well explained both during online registration and on site. The staff is very friendly. A small paper guide is provided for future reference along with a number for 24/7 assistance (which we didn't use). The return process is also very easy. Their organization is well established. The RV met all our expectations.
Plan to go and return by car as there is no public transport or shuttle service to get there.
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Perfect van!
(Translated by Google) 3 weeks in the Dodge Grand Caravan and it's the ideal model, both comfortable and goes anywhere.
It is very well equipped and Jennifer is great, both in the welcome and the follow-up.
She was recommended to us by friends and in turn we will recommend North Campervans and hope to return!
Vehicle fully adapted to our mobility choice for
(Translated by Google) The van is discreet (unlike the camper van) and allows great freedom in our choices (such as sleeping location). Ideal for a couple without children or pets.
Number one across the board
(Translated by Google) Trip to western Canada with more than 2600 km traveled. Beautiful adventure with a very clean and tidy RV. The Canadream system is well-oiled and everything is simple. Bravo, you contributed to the success of our trip.
Easy handling, very good contact with the renter
(Translated by Google) Our trip went very well, the vehicle met our expectations. The vehicle renter gave us good advice on restaurants, places to visit,... He was available at all times. We had a minor technical issue which he quickly resolved. Very good experience, I recommend.
First VR experience successful
(Translated by Google) A bit of a quick start, written instructions would have been welcome for novices like us. But everything went well, VR is a good solution for exploring Quebec. The wastewater hose is a bit short depending on the campsite connections. We will repeat this experience.
Dodge Caravan Rental
(Translated by Google) We were very well received and all the rental formalities, both on departure and return, were done efficiently and quickly.
The handling, advice and help in booking a campsite for the first night were very useful to us.
The Dodge Caravan was in great condition, its layout very practical, efficient and well thought out, its mattress very comfortable.
Its low fuel consumption and small size are assets for those who can be satisfied, like us, with less comfort compared to a large motorhome.
Excellent compromise between a tent (too spartan) and a motorhome (too bulky and energy-consuming).
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