Car rental
Patient
(Translated by Google) Almost new car but a two and a half hour wait
Perfect booking and car, very average assistance
(Translated by Google) The reservation went very well over the phone. The rental car was almost new and very good. Unfortunately, we broke down 30 km before returning the vehicle (engine brake locked). The assistance service was very difficult to reach. The initial answering machine, to be put in contact, is only in English and no other service nor the rental company could help us.
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Efficiency
(Translated by Google) Easy pick-up, the person didn't try to sell us unnecessary insurance like you can see in some rental agencies. We were allowed to choose the car from 4 vehicles in the range I had booked. Quick return, without any problems. Very good experience.
spacious car
Very satisfied
(Translated by Google) Very very good
Serious agency and very easy to pick up and return the vehicle
Santa Fe 2025 super comfortable and very reliable on the road
All good
(Translated by Google) No surprises, very good experience upon arrival and return of the vehicle rented at the Calgary airport.
Everything was simple and easy.
(Translated by Google) No problems encountered. Everything was simple and easy. And the price of the "one way" is very reasonable. We had the car we wanted.
Good but not perfect
(Translated by Google) Picking up and returning the vehicle was problem-free. The vehicle was different from the model reserved but in an equivalent range.
One downside: no clear information on the payment of tolls in the USA, if you want to cross the border. These are charged upon receipt of invoices by the rental company. Beware of the risk of late payment penalties, which can be significant. Some other rental companies (Hertz) cover toll costs in the USA... But they are more expensive!
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Very satisfied
(Translated by Google) Very good experience renting our car. The staff was very friendly and efficient. I recommend! Thanks.
An ideal solution for total freedom
(Translated by Google) We completed a 2000 km road trip in 10 days. The full-size SUV was perfectly suited for our group of 5 people with our luggage. Ultra comfortable. The customer file was well prepared. Picking up and returning the vehicle were very quick. No time wasted on formalities. Several emails were available to help if needed, but unnecessary in our case as everything went so well.
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No worries
(Translated by Google) Just one small comment regarding the pick-up, everyone arrived at 10 am, we had to wait 1 hour to finally get the vehicle even though we had chosen this time slot. Maybe spread out the time slots more.
Great experience!
(Translated by Google) Everything was perfect, from the welcome and vehicle handover to its return. I recommend!
Very good experience.
(Translated by Google) The reservation was easy. We appreciated that a second driver was included at no extra cost. Picking up and returning the vehicle went smoothly.
Car rental
(Translated by Google) Very satisfactory and very simple service.
Average service
(Translated by Google) An SUV would have suited us better. Plus a sum of €146 taken without explanation after returning the vehicle.
Car rental
(Translated by Google) Very happy, however they are very strict about the gas tank. We didn't receive the car 100% full, so we returned it almost full. We would say 99%, however with more range than what we received and we still had to pay for the remaining 1% of the tank.
The refund request is still ongoing and no news....
Simple car rental
(Translated by Google) We booked a car 1 month before our arrival. Upon arriving at the counter, the booking process was quick and easy. The car was very good and we were able to visit all our desired destinations without any worries. Returning the car keys was just as quick and easy. Not to mention the staff who were friendly and smiling, both when we picked up the keys and when we returned the car. They answered our questions every time.
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Summer 2025 road trip
(Translated by Google) Very satisfied with Dollar, picked up the vehicle in Quebec City and returned it to Montreal YUL. Both agencies were really very good and competent, fast. No problem with credit or debit card. Reservation with classic Visa card. Reservation made through the Autentikcanada website, very good, emails at every stage. I would definitely use Dollar again (not very well known in France). Car very comfortable and recent.
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Was a 20-minute walk from our hotel.
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Practical for a large family
(Translated by Google) Good relationship and quick response with Authentik. Cold and stiff reception with Avis on site. Too bad. Otherwise excellent car, clean and new.
A perfect stay
(Translated by Google) The car rental went very well. Authentik Canada's service was excellent and met my needs both before my departure and during my stay. In short, top-notch.
Very well
(Translated by Google) We decided to trust Authentik because we felt they do their work conscientiously and put themselves in the customer's shoes. Two examples: clear and complete information and the fact that basic insurance is included. Their rates are sometimes lower than those of the rental companies themselves (!). Price differences between rental companies can be significant (we were renting a 7-seater car), which justifies Authentik's role. Afterwards, we had no problems with the chosen car rental company (Avis), pick-up and return were quick and easy.
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Bad experience REVIEW
(Translated by Google) When picking up our vehicle (AVIS agency at Union Station in Montreal), we were given a smaller vehicle than the one we had reserved, claiming that they had no other vehicles available and that the car offered was more "luxurious" and therefore to our advantage. However, traveling with four people and bulky luggage, we explained that we didn't need "luxury" but space to store our luggage and to be able to travel in good conditions! After a long wait, we had to negotiate because Avis offered us the only larger vehicle available on the lot, but only if we paid an extra (and significant) fee—which we refused. After more than 1.5 hours of waiting and negotiating, Avis finally allowed us to take the larger vehicle at no extra cost.
When returning the vehicle (at Montreal Airport), the car wasn't recognized when scanning the tag on the windshield, and we had to wait in line for more than 30 minutes at the Avis counter to register the car's return—even though we had a flight to catch...
So overall, it was a bad experience with Avis despite the upgrade, which was more than necessary for a road trip of several days/kilometers.
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Very well
(Translated by Google) Great contact with authentik Canada if needed, free upgrade at the rental agency when picking up the vehicle.
Perfect
(Translated by Google) Everything went perfectly.
Our contact at Authentik Canada, Adeline, was very responsive.
We recommend
AVIS car rental Quebec airport
(Translated by Google) I would like to express my complete satisfaction with the car rental I recently completed at the Quebec City AVIS airport. The vehicle was in excellent condition, clean, comfortable, and perfectly matched the description. The booking process was simple and fast, and the staff were professional, welcoming, and available to answer all my questions.
The pick-up and return of the vehicle went smoothly and efficiently. I highly recommend this rental service and will not hesitate to use it again for my future trips.
Thank you for this pleasant and stress-free experience!
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Not too big a trunk/chest
(Translated by Google) Vehicle in good recent condition. No problems with the return.
Great!
(Translated by Google) Everything went well, no problem!
Good experience
(Translated by Google) Good car (Chrysler) Easy and fast delivery in Montreal at Complexe Desjardins and very easy drop-off at the airport