RV rental
VR C 30
(Translated by Google) C30 RV a very good spacious and comfortable RV, pleasant to drive, maybe a little too big for 2 people, we will take a C25 next time.
Cruise location C21
(Translated by Google) We are very satisfied with the motorhome rental. Very friendly welcome, clear explanations.
Faserway Location
(Translated by Google) Excellent experience with Faserway's services. Everything went as planned, with comprehensive, friendly, and attentive service. The camper van was almost new, in excellent condition; the equipment was more than sufficient. So perfect for us (we were 2 with a C-Small type).
Satisfactory, but nothing more
(Translated by Google) Hello,
After reading various Google reviews of Cruise Canada (especially the Calgary agency), we understood that they weren't the best, but we found them to be the cheapest and chose to take a chance.
Crossing Western Canada in a Motorhome is fantastic, and this trip will remain etched in our memories. Nevertheless, there are many points to improve with this provider, Cruise Canada in Calgary:
- The key handover was rushed, with no presentation of the vehicle or explanation of how to use the various accessories, and no real inventory of the vehicle's condition.
- The fuel level stated as "1/4 full" (approx. 180/200km for this type of vehicle) was incorrect, as we left the agency with only 63km of range.
- The "bedding kits" are very basic (1 pillow, 1 duvet without fitted sheets, 1 flat sheet), luckily we had taken two...
- The crockery kit is very minimalist and forced us to buy some additional accessories during our trip.
- The water level indicators are more than random; we had the unpleasant surprise of significant water overflows in the shower before realizing that we shouldn't trust them and needed to empty the water very regularly (it would have been nice to be warned about this when picking up the keys…).
Finally, the main negative point for us: the assistance. We called them for a flat tire and had to wait 6 hours (yes, 6 hours!) for a technician to arrive and help us.
- First call at 9 am to report a flat tire, we were told a 1 to 2-hour intervention delay.
- Follow-up call at 11 am to tell us a technician would arrive within 1.5 hours.
- Follow-up call at 12:30 pm to learn that a technician should arrive soon.
- Follow-up call at 3 pm to tell us the technician would arrive soon.
=> The breakdown technician arrived around 3:45 pm, only for us to learn that assistance had only contacted him at 3:15 pm!
And all this to mount a spare tire in poor condition (which we hadn't checked when picking up the keys) that the breakdown technician strongly advised us to replace as soon as possible because he believed it would be risky to continue the journey with that wheel.
Without real support from assistance, we finally had the tire repaired and replaced at our own expense (€35, so we didn't want to initiate administrative procedures...).
The C21 Motorhome still allowed us to make this trip without other problems, thanks to a reliable and pleasant-to-drive engine with the automatic gearbox.
Its small size allowed us to go everywhere, including city centers, but I strongly advise against it if you are more than 2 people (it is rated for 4 berths but storage is quite limited).
In conclusion, if you want to cross Canada in a Motorhome, do it!
However, be aware that the other vehicles we encountered seemed better equipped with competitors (it's not possible to judge other assistance services...).
We knowingly chose Cruise Canada because they were the cheapest, but there's a reason for that.
[...]
Short but beautiful road trip
(Translated by Google) Smooth running of the road trip in a decent RV for 8 days of travel. We did, however, encounter some difficulties with the generator and water heater, as well as a lack of dishes for 5 people. 7-seater RV, we had indicated that there were 5 of us but we only had 4 glasses and 4 bowls. Not too serious in itself, but it's annoying when, after trying in vain to start the water heater, you discover that. [...]
Good material but very poorly prepared
(Translated by Google) The van is well-equipped overall and drives well.
BUT:
It is poorly prepared and not clean (cigarette butts in the door rail and hair everywhere).
Fuel level at 50% instead of full.
Propane level at 2/3 instead of full and was returned full.
Insufficient and dirty dishes.
Small coffee maker for one person.
Great
A serious house
(Translated by Google) The RV was a few years old but in good condition and clean, as was the rented equipment. The towels were very comfortable. We were lucky enough to have a private demonstration in French; the employee was very nice and took her time to explain everything to us. But this presence was a coincidence and not planned at the time of booking; the demonstration was supposed to be in English. I think they would benefit from offering this service in French when booking so that those who need it can be sure to take advantage of it. We called customer service before departure and for roadside assistance; they were present and helped us. We had no problems upon return; the welcome was less warm but still without issues. On the other hand, the process for accessing our reservation schedule for vehicle pickup and drop-off times five days before departure should be reviewed. If we hadn't contacted Canadream's customer service, our vehicle drop-off time would have been 8:00 AM / 8:30 AM. With 2 hours between driving and filling up with gas from Banff and Calgary, we would have had to leave the campground at 6:30 AM, even though the contract allows for drop-off until 10:00 AM. [...]
Dissatisfied with Cruise Canada service
(Translated by Google) Yellowed and moldy-smelling sheets, very incomplete basic kitchen kit, incorrect initial information, heating failure when it was 4 degrees outside, which despite numerous calls remained unresolved. In short, we will not recommend Cruise Canada
First experience with a VR
(Translated by Google) Really satisfied with the service, whether with Authentik or Cruise Canada, thank you, we will be back.
Road trip Calgary Vancouver
(Translated by Google) Unforgettable memory with our little rolling house during these 10 days. The c21 for 2 was amply sufficient with very good comfort and ultimately very easy to maneuver. You just have to plan for a lot of stops at the gas station ;) I recommend this mode of travel in Canada.
Quality customer support
(Translated by Google) Following my RV reservation, I was able to get in direct contact with a team member who processed my request with great responsiveness, and it was a real pleasure to speak with a real person and not a robot. Unbeatable value for money after comparing different rental sites for our trip to Quebec, I highly recommend.
Efficient service for a magical journey
(Translated by Google) Excellent customer service from Susyane at Authentik.
I initially preferred to go to the offices to get information about the best RV to rent for my parents and me. No appointments were possible at the agency, but everything was great by phone.
It was our first 7m RV adventure and the directions + price were perfect for us.
The reservation was made in November 202
Frankly, I recommend it.
[...]
Pleasant RV trip
(Translated by Google) 32-foot RV practically new (3000 km). Pleasant living space. Plan for fuel budget before departure (approx. $500 per 1000 km).
Van rental
(Translated by Google) Pleasant car.
Very pleasant adventurer staff.
The services are of good quality.
8.5/10
An RV for all your stays
(Translated by Google) We had a very pleasant stay in Quebec with the 25 ft RV from Cruise Canada. The vehicles are comfortable, spacious and very ergonomic. We really appreciated the value for money offered by Authentik Canada for the rental!
Excellent service, no problems and clear explanations.
(Translated by Google) We had excellent service both when booking, picking up and returning to the dealership. The explanations and directions were clear. Finally, we had no problems with the RV. We will not hesitate to rent again as we had a wonderful trip. Congratulations to the entire Four Seasons and Fraserway team.
I recommend
(Translated by Google) Very good from start to finish
I recommend
Incredible
(Translated by Google) The vehicle is spacious, the driving is easy, it is comfortable, everything is well arranged and thought out, we are delighted to have done our road trip with it.
Great experience
(Translated by Google) Top location, very well-equipped motorhome and very friendly staff.
Small points for improvement: having a small wooden board for cutting vegetables and a small saucepan.
Memorable solo trip
(Translated by Google) I rented a Saver 2 from Canadream through Authentik Canada for an 8-day road trip in British Columbia. It was the best price I found, and everything went smoothly without any hitches. I picked up the RV with all the promised options. Canadream is a truly experienced RV rental company. I was missing the camping chair and toilet paper, so I bought some on the way, and they refunded me for everything.
Honestly, nothing but great memories. I would do it again without hesitation and use Authentik Canada again.
[...]
18 days in Quebec
(Translated by Google) An unforgettable family RV experience across Quebec.
Very good experience.
(Translated by Google) We were very satisfied with our rental. The equipment is suitable, and the staff is understanding. The instructions are clear, and everything is quite easily accessible thanks to the manual.
British Columbia road trip
(Translated by Google) We booked our RV in advance, from February to the end of April, and we benefited from a very competitive rate compared to the other 2 countries where we had already booked RVs, Australia and New Zealand.
The vehicle was equipped as we had booked it with bedding and dishes, we had taken all the options and fortunately because our RV was damaged in a parking lot, we received the reimbursement of the deductible within two weeks without any problem.
Be careful though with the supplier Four Seasons, they refused my Mastercard World Elite credit card, even though we booked 3 other vehicles in Canada without any problem. Bad will on the part of the rental company or, as the bank told me, "they don't use the 3D secure system."
I highly recommend Authentik Canada even if I didn't use them for the planning of our road trip.
[...]
RV rental
(Translated by Google) Very professional! Good welcome, good equipment, and clear organization. Excellent value for money.
Beautiful experience.
(Translated by Google) Overall a very good experience and a beautiful trip with Cruise Canada. An agency that remains commercial nonetheless. Upon arrival, we were offered to purchase supplements without really explaining what they mean and if they would be useful to us. Rather brief explanations regarding the RV.
We might have liked to have an extra blanket in the kit because temperatures are still low in April.
The trip with our RV went wonderfully well nonetheless. I thank Authentik Canada who helped us prepare our trip effectively.
[...]
MHX Motorhome
(Translated by Google) MHX Camper Van for a family of 5
Spacious and comfortable
First experience and easy to use
Very friendly and professional staff in Toronto and Montreal
Good handling with many supports for training
Top
(Translated by Google) Rented for 2 weeks, a superb experience. Adam was great at pickup, took the time to answer our questions, and the return was perfect. The staff is very pleasant. The RV was clean and very comfortable.
A large RV to discover the great outdoors!
(Translated by Google) A unique experience, under the sign of freedom, easily possible in Quebec, in complete safety.
Taking a campervan larger than needed allows you to live a comfortable and relaxing experience! Size is not a problem in Canada!
Very satisfied with the service received.
(Translated by Google) Authentik, especially Marion who took care of me, offered excellent service. I felt constantly supported, right up to the return of the RV at the end of my rental. The people at the pick-up as well as the return of the vehicle were kind and very helpful. I highly recommend doing business with them.