Car rental
2 hour wait and wrong vehicle model
(Translated by Google) Upon our arrival at the agency 20 minutes before the scheduled time, a single person manages the files.
After more than an hour of waiting, this person told us that our vehicle was over. is not available and you have to go to another agency.
No nasty surprises
(Translated by Google) We were lucky enough to benefit from an upgraded vehicle, very comfortable, with integrated gps. and this, without price increase.
A real joy.
Speed and good organization when returning the vehicle
Booking the perfect vehicle though...
(Translated by Google) We are satisfied with the reservation via Authentike Canada however not too much from the company. Notice Boulevard de l'Év&;ecirc;que. The perfect car except that when it was picked up it was not clean outside / inside. I reported it. to the person at the counter and on my return this one was in bad faith on the return, fortunately I had taken photos before/after the rental. The vehicle had only 15,000 km it felt like it had 200,000 km. However, regarding Authentik Canada, I only heard positive things on the spot during meetings with tourists. [...]
Welcome and satisfactory advice
(Translated by Google) The first rental was very satisfactory, but bad luck we had to do the oil change on the 2nd day. The second car was less comfortable and much more fuel-hungry. But overall very robust on the poorly maintained road.
Rental under compact
(Translated by Google) For our stay at; two, we had chosen to take the smallest car in the range offered (sub-compact) with low fuel consumption. We were expecting a smaller model and we got it. pleasantly surprised by the size and the comfort offered. After experiments with other rental companies, this one proved to be much less finicky compared to the previous one. traces or scratches (present at the start). The vehicle is returned as is without any worry about cleaning (very appreciable) and with the empty tank option (manage the remaining level). No worries during the whole stay from picking up the vehicle to returning.
Improve the information, forgetting on my part but especially on the lessor's part when it comes to the type of fuel to be used. put.
[...]
did you say compact?
(Translated by Google) On the side of Authentik Canada there is nothing to say, it's perfect. Everything is well explained; and it's really not expensive at all. On the other hand, on the side from Avis, it's nonsense ... 1h30 wait to get the car and to top it off I booked; a compact car, I end up with a huge 7-seater 4x4 with an 80L tank that consumes as much as possible... I do not recommend Avis. [...]
car rental
(Translated by Google) allow time to take your car or go to the opening. Returning the car is easier and faster. For the return do not take the address provided but follow & to; the airport car rental signs.
Everything was perfect!!!
(Translated by Google) Authentik Canada offers great service with very efficient, professional and warm employees. We were also very happy with the services rendered by their service provider Avis.
Very good!
(Translated by Google) Everything went very well, it was very fluid and we were very happy. upgraded without asking :)
Home at; improve
Scam
(Translated by Google) Forced sale additional tax invoicing of a GPS already paid for in short, I had an all-inclusive pack, I find myself at; to be billed additional tax without knowing the reason I do not recommend this rental company
Compétent
The Chevrolet Suburban, a good car for six people.
(Translated by Google) Spacious car that can go up to eight people, which avoids renting two cars.
Very satisfied with your services
(Translated by Google) I have been very satisfied with the competence and responsiveness. from the advisor, who was able to respond quickly to any questions. my request, especially as I asked é a modification of the original rental agreement. Regarding the branch where I recovered the car, everything went well (not having a vehicle available in the requested category, I was provided with another of a higher category). The only downside is that the vehicle was not running optimally, which I reported. on the way back so that he passes the control before being at the end of the road. new leased. [...]
Satisfied, but a very disappointing surprise!
(Translated by Google) Hello,
We are generally satisfied with the service received. On the other hand, we had a surprise when we arrived to take possession of the car. The company charged us a fee of $800 (almost double the cost of the reservation) just to leave the car in another province. On the other hand, when booking, we had clearly specified that we plan to leave the car in another province (we picked it up in Carlgary, to leave it in Vancouver). We would have appreciated knowing when booking online that such high costs could be incurred. When we called our consultant, she told us that it was to be specified, which is true, but they call it «dropping fees”, we had no idea that this represented ;Smelled of «drop-off fees». They should to In the future, make sure to specify it properly to the customer and to make a price including its costs, in order to avoid surprises like this. The term “discontinuance fee” is really not a clear term for us.
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I do not recommend this rental company
(Translated by Google) On arrival we are told no later than 2 hours to wait for the vehicle to be picked up! Inconvenient when planning a road trip. In the end after 1h50 of waiting we are told that it is ready... we are given the keys but looking at it is not the category of vehicle requested... after reporting it we are offered another vehicle. It's 15min later that we leave. We specify to indicate the return to 12:15 p.m. instead of the initial time as a result of the wait.
When the vehicle was returned around 11 a.m., we were given the papers and told "everything is ok". But looking closer $88 was charged, and yes we were counted. one hour late...after complaining; we are redone a paper with $30, when we ask; what they correspond to "there are costs for taking the vehicle it's always like ça". We insist on saying that there is nothing to do; pay given that everything has already been set with authenticik Canada but nothing works.
We still decide to contact Authentik Canada to be sure, and bingo the renter does not have to pay. charge us anything extra! Apparently they have always done ça until now!!
Unacceptable...
On the other hand, thank you to; Authentik Canada who helped us in this situation.
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Very friendly
(Translated by Google) I enjoyed my exchanges with Chloé who was very courteous and welcoming. She also offered me his help with things other than car rental, which means a lot to me.
Perfect
(Translated by Google) Whether it is contact with authentik canada or the avis agency, I am completely satisfied.
Welcome and perfect care.
Thanks a lot
Impeccable
(Translated by Google) Good new car. Very warm welcome at AVIS. think, however, that the 5-door compacts have a small trunk. 2 large suitcases do not fit.
Very good quality ratio. price
(Translated by Google) We are very geared towards car rental, from the price offered; and the service rendered.
No problem
(Translated by Google) Very pleasant people to talk to. handing over the keys and the car. No worries or unpleasant surprises. the return of the keys.
I got upgraded, and therefore travel in comfort.
(Translated by Google) Too much waiting to take the reserved car... Only 2 counters open over a fortnight, tough! Otherwise no worries, essential to be free to go where. the gaze carries..
Location véhicule
(Translated by Google) Excellent vehicle provided (Jeep Grand Cherokee), available at; the scheduled time, welcome
Practice the different choices of addresses offered for picking up and returning the vehicle
Management fee charged ($53) at; the return of the vehicle not provided for and not mentioned during the rental
Simple and accessible website, advice to foreigners for driving in Canada
In the end, I recommend going through AuthentiK Canada to rent a vehicle.
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QUEBEC 2017
(Translated by Google) City center branch, location, "perfect" welcome
vehicle, "perfect" price
a little more delicate to find the "hotel" branch for the return, but "perfect" service and welcome
Thrifty
(Translated by Google) We had a problem with another renter regarding our bank card. Authentik Canada was able to help us by phone (although they were not directly concerned by this rental), for this I recommend to Authentik Canada. 100% for their responsiveness; and advice.
Regarding car rental at Thrifty, it should be clarified whether or not a full tank of gas is included in the service. On the voucher there are 2 contradictory pieces of information. So we paid a full tank of gas, but adding the taxes was very substantial (full which incidentally is indicated as corresponding to 50L while the tank does not exceed 40L!). On the other hand, when handing over the vehicle we were told that we had to pay for the 2nd driver even though it was included on the voucher. We found out the next day that the lock worked for all the doors except the trunk. And finally for the return of the vehicle the indications of the person to reception were not at all clear.
So bad experience at Thrifty.
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very satisfied, I recommend without hesitation
(Translated by Google) we have been very happy with the vehicle as well as the service, we had a problem with the gps and it was fixed. set immediately by replacement. The car was conforms to; what we asked for. We are very happy to have passed by Authentikcanada who got us a very competitive price compared to what I already had seen on other sites.
Complies with; Requirement.
(Translated by Google) Pick up of the vehicle on return to the airport was a pleasant surprise.
Very satisfactory service
Location vehicule
(Translated by Google) I still had to pay additional costs while on the contract it was included. And this after having shown; the contract and that the person has been contact his supervisor. reduced but maintained.
I had to insist on having explanations on the use of the vehicle which was unknown to me.
In the top !
(Translated by Google) Car rental for 1 week: almost new vehicle, cleanliness. impeccable, respecting the chosen category (sub-compact) and working very well!
Adviser: very reactive, and responding to questions. all my questions! Nickel!