Car rental
A car that made us happy
(Translated by Google) A beautiful and good car, practical, we appreciated its ergonomics and its low consumption.
Good location to pick up the car, in the heart of old Quebec, friendly staff.
Very good rental company
(Translated by Google) Vehicle in accordance with our wishes and delivery to the airport perfectly organized
Very competent staff
Perfect
To recommend
(Translated by Google) Perfect welcome, fast support, almost new and clean vehicle, no bad surprises when the vehicle is returned, I fully recommend!
Small detail, I think it is better to take the full tank option because it is difficult to return the vehicle with the tank as empty as possible.
Very nice experience with an upgrade
(Translated by Google) We had a big 4 * 4 for the same price, the agency is very easy to find and the staff at the top
Many thanks to Authentik Canada!
A service beyond the reservation, with a smile and adapted to our profile
(Translated by Google) A more than positive experience since the agency, in view of our family and our luggage, offered us an available vehicle larger than the one reserved! And no excess. Friendly warm smiling welcome to the zller And on the way back. Functional clean vehicle. Ras!
Very good car rental experience
(Translated by Google) I went through Authentik Canada to book a car: very good value for money with Discount Québec, excellent responsiveness from the Authentik Canada advisor, very efficient service, I am fully satisfied.
in line with expectations
(Translated by Google) Vehicle conforms to the order and invoice conforms to what was expected. Just a bit of a wait to pick up the vehicle that wasn't ready.
perfect
(Translated by Google) I rented a car, available at the airport, perfect in every way, very good value for money.
totally correct
service excellent
good
Unexpected additional cost + difficulty in returning the vehicle
(Translated by Google) We were upgraded: Jeep Patriot instead of the Sonata. No problem to put the luggage!!
On the other hand, no rear parcel shelf: unsecured luggage with risk for our children in the event of an impact.
Vehicle in good condition and very clean when taken in hand, but no explanation and assistance in taking over.
Unexpected additional cost to move to the US. It was indicated a cost of $15 per rental on the Authentik document, but in fact we had to pay $7.95 / day of rental or an additional $143 excluding tax when we only spent 9 days in the US out of 18 days rent.
Discount address at the airport for return not specified on rental contract. We had to look on the rental site for the route after having turned 30 minutes because our GPS was lost. Parking full on arrival, the vehicle had to be emptied at the entrance quickly with the children to manage, the car seats to recover... quite unpleasant.
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impeccable
(Translated by Google) Reservation made and hassle-free thereafter. Efficient communication and the person at the thrifty counter where we took the car keys was good advice
Excellent
(Translated by Google) The rental went very well. I was even upgraded. the experience has been very positive
Good but with a surprise at the end
(Translated by Google) Perfect car and service, no problem except for a $130 bill at the end for a one-way trip. At no time does the amount appear on the contract.
Efficient provider
(Translated by Google) Receipt and return of the vehicle without any problem
good Authentik Canada experience
(Translated by Google) My experience with Authentik went very well. Admittedly, it was limited to car rental, but on this subject everything went very well. thank you
Very satisfactory car for our stay
Easy and fast.
Not enough shuttles, too much waiting
(Translated by Google) 3 shuttles passed before there was room for us and more than an hour and a half more waiting at the counter with 3 young children, one of whom was two years old....
Clean almost new vehicle, perfect performance on this side.
Roadtrip From Calgary to Vancouver
Car rental
(Translated by Google) Impeccable service with the best price. All documents received in advance and good advice as a bonus.
A real service
(Translated by Google) I first visited the Authentik Canada site by chance while searching the internet for circuit ideas to build a three-week road trip in the Rockies, the Okanaghan Valley, Vancouver and Vancouver Island. The information there is very useful.
I then more particularly used their service for vehicle rental and the service was really top notch in the sense that, after the reservation was made, I was able to contact them several times and obtain precise answers and sound advice. . The advisers (Chloé in particular) are available and very efficient.
In short, a real plus!
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Very professional
(Translated by Google) Nickel !
professional
(Translated by Google) Very good, speed at the counter, little attention for children and clear explanations.
One downside: contrary to what we had been told, the second driver was not free.
Very good contact with Authentik Canada (Chloé) - Car rental = perfect (Thrifty Est)
Location
(Translated by Google) Good car, perfect for traveling with lots of luggage
Thanks to Marie-chloé for her availability
Very satisfied to have chosen Authentik Canada
Thanks to Uriel Pineda, Sales Performance Manager at Avis Budget Group
(Translated by Google) Reservation with provision of the credit card on the Authentik Canada site on July 1st for a rental from July 6th to 24th -> 646EUR
Confirmation commitment within 48 hours received on July 1
Reminder by email on July 4 because no news received from Authentik Canada
Answer on July 5: no more car at 646EUR, but possible at 1192EUR (+84%)
Agreement given on July 5
Voucher sent on July 6 while we are traveling
When picking up the vehicle from Avis on July 6, Avis informed us that the vehicle was rented from July 7 to 25 (despite the presence of the dates from 6 to 24 on the voucher). Avis agrees to provide it to us on the 6th, but they tell us that a supplement will be due on July 24 when the vehicle is returned.
There must have been a communication problem between Authentik Canada and Avis because we had paid 1190EUR for the voucher from July 6 to 24.
Following the call to Authentik Canada on our French phone and their direct conversation with Avis, Authentik Canada promises us that there will be nothing to pay when the vehicle is returned on July 24th.
On July 24, when the vehicle was returned, Avis issued us an invoice for approximately 130CAD.
It took a lot of negotiating and calling with our French phone Mr. Pineda from Avis Vancouver to get the waiver of his additional charges requested by Avis.
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