RV rental
Like on wheels
(Translated by Google) Everything was very well set up and prepared.
Simplicity on vacation is key to relaxation
5 star service
Camper truck
(Translated by Google) Nice experience in general. Some difficulties encountered: glasses almost all broken the first evening because they were moving in the wardrobe. Leaks in the water hose. Some electrical outlets do not work
Just perfect !
(Translated by Google) Magical experience, great service nothing to say! Thanks
Excellent service
(Translated by Google) Very nice welcome, nice personalized training on the RV, excellent service, both on departure and on return.
Very well
vancouver island and vancouver
(Translated by Google) Great service and everything was impeccable in addition to being very fast on arrival and return
Expeditif
(Translated by Google) RV a bit old and the explanations for novices are very quick
Western Canada
A beautiful road trip in the Rockies
(Translated by Google) We rented a van for 15 days of road-trip in the Rockies with Fraserway.
Everything went very well except for picking up the vehicle which was very long when it was not planned.
We called the agency 3 days before to agree on the time at which Fraserway was to pick us up.
They tell us "8:30 am", in the end they arrived at 9:30 am to pick us up at the hotel. Arrivals at the agency, we are told that the van will not be available before 1 p.m. minimum! So we found ourselves from 10 a.m. to 2 p.m. waiting for our van when we could have spent the quiet morning at the hotel.
The agency gave us another van because the one we should have had still not been returned apparently.
The van was very good (except the brake pads which were very worn due to the noise!).
So apart from this lost morning, everything was spot on.
[...]
Truly exceptional
(Translated by Google) For us you must be the best in your field.
A week in the Rockies
(Translated by Google) Very good communication with Fraserway before departure. Transfer shuttle from our hotel (airport) and recovery of the RV without problems. Very clean RV almost new (8000km) and well equipped (a small BBQ would have been perfect). We traveled the route between Calgary and Jasper, glacier route (1000 km included in our package) only exceeding 50 km. Road with extraordinary landscapes. Minimum 2 nights in Banff and Jasper for hiking. Book your campsites in advance. [...]
Great Vacation in the West
(Translated by Google) 1st conclusive and successful VR experience!
The proposed RV, campsites and itinerary met our needs perfectly, thank you!
Top
(Translated by Google) Great car, super friendly staff!
Small downside: the towels that do not dry masses.
Lack of human contact
(Translated by Google) Service of the motorhome quite correct. On the other hand, all exchanges are made by mail departure and return with video of taking charge of the vehicle which is inconvenient for foreign tourists, even the guarantee deposit must be made by telephone and generates bank card blockages. The collection and return are done by taxi, be careful on the return we had to call an employee in the garage to call us a taxi [...]
Very good RV quality and excellent service
Good service but plan taxi budget and incident
(Translated by Google) Nothing to say about the RV on the other hand, the agencies are located in the middle of activity zones far from the centers and nothing is planned to facilitate access to customers.
We were hit while parked in a parking lot. We were not wrong, we followed the procedure perfectly. Damage estimated by Canadream $500 Deposit retained $1,700 for a minimum of 2 months! Find the mistake !
[...]
no complaints
(Translated by Google) stunning
Very satisfied, courteous and polite staff
(Translated by Google) Choose the number of kilometers you want to do carefully because you don't leave in the morning as quickly as you think. So we had to shorten our route. Finally we did, 2000 kilometers over 8 days
Excellence in efficiency.
(Translated by Google) The DVC perfectly suited for 2 beginners.
Perfect
(Translated by Google) Very nice rental experience. Fast and efficient support. Discount also.
Well equipped and comfortable.
We had a question, customer service was quick and easy to reach and responsive.
I recommend
Excellent service
(Translated by Google) The service was excellent
The RV was like new
First vacation in a motorhome.... It was great!
(Translated by Google) Very recent and well-equipped motorhome, great for discovering Quebec.
Conversion van
(Translated by Google) We loved the vehicle, driving was easy, parking possible even in big cities. The autonomy provided was perfect for our trip. Taking possession of the vehicle was difficult on the other hand. We had to wait 2h30 before getting the explanations on the vehicle and the managers tried to reassure us by telling us that we would get it within ''30 min'' constantly... [...]
Super!
(Translated by Google) The service and cleanliness were impeccable. The only downside: we paid extra for the kitchen stuff and there wasn't much! No sheet metal for the oven, the cane opener did not work, no scissors, and . Otherwise, the rest was perfect! And the service at Authentik Canada: a big wow!!! I would do business with them again with my eyes closed!
excellent RV but weak points to correct
(Translated by Google) the motorhome was new and everything worked fine. Good welcome and attentive service. However 3 black points to report
(a) there is no optional comprehensive insurance. Consequently, the risks related to accidents with unidentified third parties are 100% the responsibility of the "guest". In addition, the fixed costs are "excessive" such as the $1000 requested per damaged tire!!!! This lack of all-risk insurance is a (very) big black spot that could have transformed our Canadream into a "Canightmare".....
(b) 2 out of 3 incidents are due to reversing maneuvers (according to Canadream). And yet our RV was not equipped with a reversing camera!
(c) An airport-Canadream transfer is offered for $55. In practice, we had to take a taxi there and back for $90!!!. Why offer a service that we are not able to provide?
[...]
Thank you for this great experience!
(Translated by Google) This is the best price I have found by searching the internet. Communication with the Montreal staff was super courteous and very knowledgeable about the vehicles for rent. When I arrived at my destination, the documents were ready as was the vehicle. The presence of a video on the Authentik site to explain the operation of the various particularities of the vehicle is very much appreciated and makes life much easier when picking up the RV. Returning the RV to the rental location is quick and efficient. [...]
Very significant unforeseen additional costs
(Translated by Google) Despite the promises of a simple postponement of our RV rental (due to COVID), we did not have the RV initially chosen at Canada dream and absolutely not the services initially ordered (additional cost for rental, additional cost for mileage, etc.).
I am therefore very disappointed financially but also by the unfulfilled promises.
Great stay, great experience
(Translated by Google) Motorhome faithful to the description, recent vehicle.
The conquest of RV and Western Canada
(Translated by Google) For us, couple in our sixties, it was our first experience in VR. It took us a period of adaptation before being able to enjoy the joys of VR. Also, we had a heating problem which was fixed fairly quickly by Four Seasons at their Calgary branch. We would have appreciated receiving more detailed explanations before our departure, for example a video in our mother tongue. However, the staff at Four Seasons was very attentive and courteous. Also, the configuration of our vehicle was not appropriate for a man over 6 feet with the bed on the width. At the end of our journey, we realize that a vehicle would suit us better. Finally, we should not forget the excellent collaboration of our travel specialist, Véronique Blanchette. [...]