Car rental

Ontario Quebec Stay

(Translated by Google) Authentik Canada offered very competitive rates, easy and free vehicle type modification with Alexia's assistance. Vehicle rental follow-up provided by Alexia, who was always attentive. Pick-up and return locations were clearly indicated. The only downside was that we had to wait 2 hours to pick up the vehicle, 5:30 pm instead of 3:30 pm, as it wasn't ready. This was inconvenient as we still had 250 km to go to reach our hotel, arriving at night after a 6-hour time difference. We were not alone in this situation. To thank us for our patience, Thrifty gave us a bigger and more comfortable vehicle.
[...]

Impeccable service

I recommend!

(Translated by Google) The rental went very well! Upon our arrival in Toronto, to pick up the car, the language barrier was complicated, but the receptionist (Camille) was great! She really helped us and we thanked her! For the vehicle return in Montreal, it was very quick and everything went well also, no bad surprises. We will rent with this agency again!

Victoria car rental

(Translated by Google) Good services. Too bad we couldn't have the vehicle half an hour before the scheduled time. (Arrived by boat early).

Very good experience with Thrifty

(Translated by Google) Very good car rental experience with Thrifty.
Quick and efficient vehicle pickup, upgraded to an SUV.
Return also quick and efficient.
No worries.

Happy with my rental

(Translated by Google) Satisfied with the car rental which met our expectations. The only downside was our two-hour wait to pick it up because there was only one person at the counter to deal with the many customers.

Montreal airport car rental

(Translated by Google) Car okay, 3 years old and 82000 km. Make sure to check with your bank in France if your card allows magnetic stripe payments for the car deposit. Many French people find themselves stuck when picking up the vehicle at the airport in Canada. Sometimes it's an option that needs to be unlocked in the bank's client space: "authorize magnetic stripe payments outside the EU." In any case, that was the situation for us. Check thoroughly beforehand.
Otherwise, very happy to have gone through Authentik Canada for the car rental: saved several hundred euros compared to car rental sites from France. Nice vehicle, we got a bigger car than expected. Condition okay. Quite economical on the highway. Honestly, nothing to report. [...]

Reservation and rental without any problem.

(Translated by Google) Almost new and comfortable car. Picking up and dropping off the vehicle at Montreal Trudeau Airport went very well.

Have a good car rental

(Translated by Google) 4 stars because we were not invited for the vehicle tour upon reception, it's a bit of a shame.

I'm there / I'm going there

(Translated by Google) Very good car. We traveled 3400 km. Everything went without a problem. I recommend it

To classify

(Translated by Google) The reserved vehicle was not available so we were upgraded. Thank you, Thrifty.

Good at reception, quick at return/drop-off

(Translated by Google) A pleasant and quick pickup in Montreal, a comfortable car, and a quick return in Toronto.

Friendly, very welcoming

(Translated by Google) Very nice experience, staff very welcoming, I got a higher category vehicle for the same price.

Very well

(Translated by Google) Very good car

Good renter

(Translated by Google) Small scare with the vehicle, we noticed that there were scratches on the front right wing that had not been reported to us by the renter. After contacting Virginie, our authentik correspondent, she approached the renter to resolve this issue. I thank her again for her availability and responsiveness.

The problem was resolved.

Pick up and return without any problem

(Translated by Google) The vehicle was in perfect condition, I just had a short adjustment period with the automatic transmission, everything else was fine.

Problem retrieving the car and problem at the counter

(Translated by Google) The company has 2 alternating key collection points, no signs and we were very much in the wrong queue. We picked up our car 1 hour and 20 minutes late, it still wasn't ready so we got a higher-class car for the same price.

Perfect location

(Translated by Google) Excellent vehicle. Efficient service.

Top-notch customer service

(Translated by Google) Very very competitive prices.
We had a flight problem and we were immediately offered a solution and a very financially advantageous one.
I recommend Authentik Canada

Simple and effective

(Translated by Google) Upon our arrival at Quebec airport, the rental agency is just across the street, there's only the road to cross! Regarding reception, nothing to say, Amal was attentive and cordial despite our disagreement about the options listed on the rental website and the vehicle rental contract. Indeed, on the website, it states that an additional driver is included in the contract if they live at the same address, but this is not reflected in the printed contract. Amal understood our arguments (screenshots of the rental site) and was able to respond favorably to our complaints. The vehicle was clean, recent, and well-equipped.

Returning the vehicle is very simple and well-signposted at the entrance to the airport area. We had the pleasure of seeing Amal again, the return procedures are simple and efficient.

We will go through AUTHENTIK and THRIFTY again. [...]

Top

(Translated by Google) Everything went very well. We even got a free upgrade. It is still necessary to check what the car rental agents do on site. But everything went well.

Very good value for money

(Translated by Google) Good reception for picking up the car, vehicle as requested, very clean. Very good and quick return.
Well priced.

Thrifty Car Rental Airport Montreal

(Translated by Google) Helpful arrival attendant. Everything was in order and as negotiated on the website. The return of the vehicle was done quickly. The only element to improve was that we had to search for our vehicle alone in the parking lot and couldn't find it. Ensure to go with the clients to retrieve the vehicle. They ended up giving us another vehicle because ours was nowhere to be found. [...]

Top-notch service despite some unintentional challenges

(Translated by Google) We came to pick up our vehicle a day early by mistake. On that day, many people were unhappy because the rental companies had no vehicles available, even though reservations had been made online six months in advance. The person at the counter explained that there had been vehicle delivery problems for the three different rental platforms.

To avoid any problems, we came back the next day two hours before our appointment to make sure we got our vehicle for our road trip across Canada. To our surprise, we received a free upgrade, as there was still no vehicle available in the category we had booked. So we received a more comfortable, premium brand electric vehicle.

I am completely satisfied with the customer service and the professional attitude of the salesperson who managed the situation with great courage, especially after the difficult day the day before.
[...]

Good car despite a one-hour wait to pick it up.

(Translated by Google) An hour of waiting upon our arrival at the counter to pick up our car, after almost a 2-hour flight delay. It was very complicated. Otherwise, good car, clean, economical, and spacious for 4 adults and 4 pieces of luggage (Ford Escape).

Very good surprise

(Translated by Google) We arrived earlier than expected and the car was already ready. The staff were available to guide us regarding the automatic transmission. No pressure to take additional options.

Car rental Canada

(Translated by Google) We had rented a small car and got a good-sized sedan. Car in excellent condition. Very friendly staff both at pick-up and return of the car. Nothing to complain about.

Car rental by authentik Canada

(Translated by Google) We used the Authentik Canada platform to rent our car. We rented a mid-range car for 10 days through them. The booking and options were clearly explained. We needed to change the dates of our rental, it was easy and their responsiveness was great and reliable.
/> The Thrifty agency in Quebec is good, the only downside is that upon arrival we had to wait 45 minutes because our car wasn't ready, but that's just a minor detail. At the agency counter, the explanations were simple, we chose to add a full insurance option for all possible damage with them, but it was our own request, the agent did not insist or try to "rip us off". The return in Toronto was also easy. In total, for ten days we had a more than adequate car, at a more than satisfactory price/quality ratio.

Thanks!
[...]

Everything was perfect

(Translated by Google) I booked through Autentik Canada, Véronique was great and offered us the vehicle we needed. The hostess at the Thrifty reception was very kind and smiling, the car was perfect. Thank you both.

Badly begun, well done.

(Translated by Google) The car wasn't available at the airport at the agreed time, supposedly due to traffic jams (apparently Hertz, Enterprise, Alamo, Avis etc. customers didn't experience any traffic jams...). The wait (over 45 minutes in my case, and I was among the first served) concerned all the customers, as I could see at the counter before and after me...
However, the car itself was very good, very clean, and the return went smoothly and quickly.
[...]