Car rental
Great rental experience
(Translated by Google) The rental went completely according to plan. Despite a short wait upon arrival to pick up the car, everything went well. The model met our expectations and we were able to fully enjoy our vacation.
very simple and fast
(Translated by Google) simple quick location, the vehicle was the one requested, no hidden fees
An overall disappointing experience despite a good start
(Translated by Google) Unfortunately, the vehicle return made this rental very disappointing, even though everything had started very well in Montreal.
The main problem was returning the vehicle in Toronto. The directions to find the parking lot and the branch were very insufficient, which caused us to lose a lot of time and forced us to pay for additional parking. We arrived late due to this lack of information and were then charged for an extra day, even though we ultimately did not have the opportunity to use or keep the vehicle that day.
We also regret Authentic Canada's lack of understanding and flexibility in finding a solution to this situation. We would have appreciated more understanding in the face of a problem that primarily resulted from very poorly communicated directions.
It's a real shame, as our experience had started very well in Montreal. Unfortunately, the handling of the return in Toronto and the additional charges greatly tarnished the entire rental.
[...]
Almost new vehicle
(Translated by Google) Almost new vehicle with a gigantic trunk as we wished, spacious and suitable for 4 people!
Be patient and vigilant for the fine print.
(Translated by Google) Upon our late arrival, only 2 employees for about ten customers. No effort to speak French, the attendant tried to charge us for the second driver which was included.
He then assigned us a smaller vehicle than the one reserved. In the end, he tried to make us subscribe to incomprehensible options. As we refused, he left the counter to sign in our place.
Fortunately, his manager took over and finally upgraded us to a Premium category, 1 hour later.
[...]
Great service
(Translated by Google) We had great service in both Vancouver and Calgary when we returned the vehicle. The staff was friendly!
Perfect location managed by Authentik
(Translated by Google) Rental made through the Authentik agency.
Thanks to Tanya, our contact person at Authentik, who managed our small problems upon our arrival in Toronto.
Very good agency, very attentive and who seeks the best for its clients.
I highly recommend this agency and I will not hesitate to use them again for a future trip.
A big thank you to Tanya for her professionalism and availability.
[...]
Montreal trip
Great experience
(Translated by Google) Very simple experience, the service is well organized and much cheaper than going directly through a rental company.
Not correct
(Translated by Google) The vehicle provided was dirty. I reported it to Authentik by email.
Top
Magnificent road trip between Ontario and Quebec
(Translated by Google) This month-long trip from Toronto to Montreal was magnificent and full of discoveries. Passing through the inevitable Niagara Falls, Thousand Islands, Omega Park, but also little gems like Sandbanks, Mont Mégantic National Park, the Eastern Townships vineyards... Enough to come home with stars in your eyes!
Budget Car
(Translated by Google) The car presented was impeccable, except for the additional costs charged; acronyms are all very well, but we don't understand anything about them.
Very good Authentik Canada support on car rental issue
(Translated by Google) The (big) problem: Car unavailable on the day of reservation (August 10th - 9:30 AM) with an announced waiting time of over 3 hours with no end in sight - no vehicle at the agency that morning, 7 to 8 Avis customers in the same situation. Our contact at Authentik Canada was reachable, very responsive, and escalated the problem with the rental company on her end. She then followed up on the case and managed the complaint, thank you very much for this very valuable support. [...]
Excellent partner
(Translated by Google) Good advice when renting
No bad surprises with Authentik Canada
Magnificent trip except for the car fees
(Translated by Google) We hired AUTHENTIK CANADA to rent our vehicle. Everything went well until the return, when we apparently subscribed to an option without knowing it. The tank didn't need to be filled, yet we returned the vehicle with 100% fuel. We were still charged over $116. Very disappointing.
Very good vehicle, but unacceptable welcome in Montreal
(Translated by Google) We were very satisfied with the vehicle provided to us, a Jeep Grand Cherokee perfectly suited for our road trip in Canada, which we thoroughly enjoyed during our stay.
Unfortunately, our experience with Avis was significantly marred from the moment we picked up the vehicle at Montreal airport due to the behavior of the agency's manager. The way he spoke to me was particularly unpleasant and disrespectful, to the point that a report concerning this incident was filed by Avis the same day.
This is truly regrettable, as the vehicle itself gave us complete satisfaction. When a customer reserves and pays for such an important rental for a long trip, it is legitimate to expect a professional and respectful welcome.
My evaluation therefore clearly distinguishes the quality of the vehicle, which we loved, from the quality of the welcome received at pick-up, which was absolutely not up to standard.
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Well
(Translated by Google) The car was very good, as per our reservation.
However, the car was given to us 4 hours late. This is a real shame.
We had chosen the agency located in a hotel. It should be noted that the vehicles are not on site and are delivered there as needed. The person who greeted us was very friendly, but we will not rent a vehicle from this address again.
[...]
Good service
(Translated by Google) Very good vehicle, however, we could only get it at 5 p.m. instead of 12 p.m.
Very good car
(Translated by Google) We had a VW Taos, a good size for 3 people with suitcases. The vehicle should have been delivered to us with a full tank of gas but it was missing 1/8th. The Avis agent offered us to wait a bit while he filled it up or to return the vehicle with the same fuel level (not easy). A little more explanation on how the car works would have been welcome.
Excellent stay
(Translated by Google) The best price thanks to Authentik, everything was very easy. Thank you.
Excellent experience as always (4th rental
Perfect
Very good but late departure 4 hours
(Translated by Google) Vehicle in very good condition
Only incident 4 hours waiting to get the car reserved for over 6 months
A complete rental accompanied by excellent advice!
(Translated by Google) Thanks to Authentik who allowed me to rent a vehicle for my road trip in Ontario. The contract came with all the necessary protections for a worry-free trip. The advice was excellent before the rental with great responsiveness after each question.
Magnificent
(Translated by Google) Magnificent trip!
Very good car rental experience with Authentik Canada, who advised us well and was very responsive to our requests.
Well
Road trip without bad surprises in Western Canada
(Translated by Google) We were able to benefit from a financially attractive offer with Authentik Canada and Avis, picked up our vehicle (a Volkswagen Taos) at Vancouver airport and returned it 2 weeks later at Calgary airport. Apart from some difficulties understanding the fees charged by Avis when picking up the vehicle (but I was able to have a reassuring exchange with Marika at Authentik Canada afterwards), everything went perfectly well. The vehicle was new and in very good condition, and did not cause us any problems during the two weeks. Returning the vehicle to Calgary airport was quick and hassle-free. I am satisfied with this experience with Authentik Canada and Avis. [...]
