RV rental
Everything was perfect!
(Translated by Google) Our entire RV trip was perfect (or almost perfect), from booking to drop-off. Our Four Seasons vehicle was supposedly "older," but with only 73,000 km on the clock, we weren't stressed! It was worth it to save a lot of money! Everything was in good condition, super clean, and there was excellent service at both branches. Be careful: if you want the shuttle to Airdrie, book it as soon as you rent, not a few days before your departure, as places are very limited, especially from downtown Calgary. And in Abbotsford, they are set up to collect all your surplus items, such as purchased camping accessories, extra food, etc. They donate the food to charities. [...]
Travel
(Translated by Google) Very good service at the branch! We were well supported from beginning to end. Very positive first experience with our family!
First VR experience, perfect
(Translated by Google) We are delighted and recommend choosing Fraserway. Pick-up and drop-off branch: Montreal (St-Hubert). This was our first time in an RV and everything went very well.
From the handover (don't hesitate to watch the videos beforehand, it's a big plus) to the assistance (we had questions about the equipment during our stay), and during the vehicle return, everything was perfect. We received clear explanations and advice for our trip! Everyone was attentive and very kind. The RV was in perfect condition and everything was very clean.
I wholeheartedly recommend them!
[...]
Never again
(Translated by Google) 1: supposed to pick up vehicle on the north shore, after paying for everything we are informed that we will have to pick up vehicle on the south shore
2: south shore = 3 more hours minimum in a well-planned trip.
After 1 hour and 1/4 of waiting at the locked gate, we decided to shout through the fence to be able to speak with the person in charge. The person finally came out of a garage door apologizing and said they had problems with the credit card of the couple in front of us.
Well, we finally saw the said vehicle, I told him, isn't that 30 feet? (What I had reserved) answer; no sir, that's 24 feet, I have no 30 feet available, wanted to cancel right away (humm no sorry not possible), well ok my 6 feet and 300 lbs son will have to sleep on a 5 feet table (worst bed of his life)
Question; I rented a BBQ with it, where is it??
Answer; No longer available, I rented the last one to the person before you, and you don't want to rent this kind of junk, you'd better bring your own.
Question; we asked for a generator, where is it??
Answer: sorry we have rented everything so no generator reserved in advance.
Question; why is the plate from Washington and also out of date,
Answer; there's no problem if you are stopped, just show the rental contract, and if there's a ticket, Indie will pay
[...]
Magnificent motorhome stay in the Rockies without a kitchen
(Translated by Google) This stay was great, the camper van was in perfect condition and it allowed us to discover camping life and the magnificent setting of the Rockies. However, we were disappointed because we were missing the kitchen kit. Indie campers never responded personally; we only received AI responses. When we returned the van, they told us that the standard kitchen kit had not been added, even though the kitchen kit was included in the price when we made our reservation... Did you not communicate, or did they not add it... in any case, we were disappointed. [...]
Excellent service and VR quality
(Translated by Google) Everything went very well with Fraserway, the RV was practically new! In excellent condition and very well equipped.
Very good welcome and very good service
(Translated by Google) We were welcomed by Ludivine in perfect French. And after 3 weeks of use and over 4500km, all went well.
VR great
(Translated by Google) Everything was perfect, super good vehicle and when we had a question, we communicated very well with them. Great!
Great value for money
(Translated by Google) Vehicle very well equipped and clean. We would not hesitate to go with them again, as the value for money is unbeatable. On the other hand, the after-sales service could be more responsive: we had to wait three days for our rather urgent problem to be resolved.
A lot of worries
(Translated by Google) The RV rental was chaotic. A first RV with a cold shower, broken air conditioning, no armrests, no pillow in the pack. We had to go back and change vehicles. On the second one, the bed, held by small screws, broke immediately. The support was deplorable. After spending all our internet plan trying to reach them on WhatsApp, we finally got a repair appointment after 4 days. We slept on the small 50cm wide benches during that time! In the end, 2 lost days and a refund for these 2 days at 50% of their value. As for Authentik Canada, they do respond, but they are always sorry they can't do anything. Might as well go directly! [...]
Very good service
(Translated by Google) Very good service we were able to get the RV sooner than expected.
Ideal solution for discovering Quebec!
(Translated by Google) 1st motorhome experience: it was great!
Everything was perfect
(Translated by Google) Great experience: easy booking, excellent communication and impeccable follow-up. The service provided was flawless. After shopping around, Authentik offered the best deal.
Road trip Calgary-Vancouver in 13 days
(Translated by Google) Traveling in an RV was a great experience overall, even if it took some getting used to the driving, especially on winding mountain roads! The noise of the dishes in the cupboards was always a bit stressful... and irritating at times!
We didn't regret our choice to experience this adventure in an RV rather than in a hotel or Airbnb, as it allowed us to be constantly in contact with nature. We really enjoyed watching the marmots in the mountains!
In short, a road trip that will remain etched in our memories and makes us want to return to the Rockies!
[...]
Very tired but appreciated commercial gesture
(Translated by Google) We had rented a C25 which showed 121,000 km, and as for the engine, the vehicle made a lot of noise:
- outside, a metallic noise right from our departure from the site
- inside, the kitchen was no longer properly attached to the wall, so the whole thing vibrated.
It was impossible to use the kitchen sink because it was leaking under the camper van and inside, the water tank was also no longer working.
In short, we chose the cheapest rental company, which will serve as a lesson.
However, as indicated in the title, the rental company granted us a $100 discount without us even asking. We appreciated that.
[...]
Van pickup
(Translated by Google) Very dissatisfied, the website is unclear – who should we contact with questions? It was raining cats and dogs, explanations given too quickly in the rain, and things were missing from the kitchen box. The heater was very difficult to use as the button was broken, mosquito nets were defective, the single duvet cover was too cold, and the duvet cover was too small. No inspection before handing over the van, which is a shame. [...]
Alberta
(Translated by Google) I went on a road trip with my 3 1/2 year old child and my partner in late June and early July. We went to Tofino for a few days and then we went to Banff and Jasper. We had rented in Vancouver and dropped off in Calgary to catch our flight. Everything went very well. We were very satisfied!
A dream trip
(Translated by Google) For a week, my best friend and I experienced a wonderful road trip in the Canadian Rockies. The van was modern and clean, super reliable. The price we got with Authentik Canada was the best on the market, and the follow-ups were clear.
Very nice trip!
(Translated by Google) Very nice trip with the Authentik RV!
A few creaks from the RV and some additional information about the sensors that aren't necessarily accurate, but nothing major!
Road trip New Brunswick, PEI and Nova Scotia
(Translated by Google) Very satisfied with the service and the RV. We rented a C18. Even though it was small and had little storage, we managed well with our gear for the 9-day adventure in Eastern Canada. It was also quite fuel-efficient. The only downside was that our fridge never worked. We reported it several times and were told that it took some time to cool down, but it never did. We lost our food on the first day. We had to buy an electric cooler and get reimbursed at the end of our trip. [...]
Very good service, respect for the schedule
Wonderful Road Trip
(Translated by Google) Quick vehicle pickup.
The RV was in perfect condition (almost new) and very clean.
Everything was perfect!!
If you rent bikes with the RV, you need to be very tall, otherwise you risk not being able to reach the pedals!!
Memorable journey
(Translated by Google) We had a truly memorable trip to Nova Scotia and Prince Edward Island. Everything went smoothly and everyone at the Four Seasons in Halifax was very welcoming and available to answer our questions. We would do business with them again without hesitation!
Great service, best way to visit the Rockies
(Translated by Google) Very good service, RV in excellent condition, well-equipped, we used the GPS on our phone with the RV's large screen rather than the provided GPS. Very easy to drive.
Dissatisfied Cruise Canada
(Translated by Google) The service and staff were okay. The RV we rented from Cruise Canada had several problems: the black water hatch didn't close properly (it leaked), the driver's seat was broken, the burners on the stovetop were broken (we had to remove them when driving) and the RV's suspension was in poor condition, the tire pressure indicator was always on (the staff told us it would turn off within 48 hours, which didn't happen). The $50 fee charged for preparation when picking up the RV is a hidden fee. When you pay more than $8000 to rent an RV and you have to do some cleaning before putting in your personal belongings, these fees are unacceptable. [...]
Trip 120
(Translated by Google) We enjoyed 15 days with our ideal Csmall camper van for 2, with the advantage of being able to park easily with all amenities.
Our rental company Fraserway answered all our questions before and during our stay.
I recommend them to you.
The only downside is that the Ford is a gas guzzler.
Very good service and welcome
Back on a three-week stay in British Columbia
(Translated by Google) I am very satisfied with my RV rental, the Cruise team is very efficient and professional. The C25 is quite basic but comfortable and drives well.
Great
(Translated by Google) Excellent service when required
Thank you
Satisfied but not entirely
(Translated by Google) Great mechanical advantage, no worries during our 2000 km. Nevertheless, the pick-up was very quick, with many irritations during the rental: the sheets were flat sheets and not fitted, so they didn't stay on the bed and we ended up on the plastic in the middle of the night... the air conditioning worked very poorly, no starter kit with at least salt, pepper, sponge, and first toilet paper. Lack of hooks for the curtains and a lot of noise when driving... in short, good but not exceptional. [...]