RV rental
No information regarding surcharges for the northern region Canadream
(Translated by Google) We chose to go through this agency in order to be well guided in choosing our type of accommodation for this trip, for which we already knew the itinerary included a stop in Abitibi. Very good contact with the lady, we are satisfied with the discussions, the responses to our requests, and the organization and follow-up with Canadream, who was their partner. BUT although we had discussed our route, a surcharge of approximately $750 for the northern region was added to our trip during it. Of course, this information is in Canadream’s general terms and conditions, but it is very unclear (it mentions the northern region, and to realize that the northern region is not James Bay, you have to go into the insurance conditions, then click on the zoomed-in map to see what the northern region is). Knowing this beforehand when organizing our trip would have allowed us to make other choices: not rent an RV, find another company, change our itinerary... But no one informed us, neither the lady from your agency nor anyone at Canadream (even if it would have been very late to change our route). The error was acknowledged by Authentik Canada, who made a gesture toward us, but it remains a disappointment. If your trip goes off the usual routes, it will be important to check everything to avoid unpleasant surprises. Yet using Authentik was, for us, precisely to avoid this kind of bad surprise... [...]
Journey to the West
(Translated by Google) Great service from beginning to end.
Andréanne, our representative, was wonderful, attentive to our needs, and always available to answer our questions.
Rental/Rent
(Translated by Google) Very beautiful experience, very good service.
A top-notch campervan/motorhome
Quick rental, no waste of time, perfect
Up to my expectations!
(Translated by Google) Trip to Western Canada with C-large for a family of 4. RV lived up to our expectations. Problem with the heating but quickly resolved with the assistance service. Would do it again!
good value for money
Disappointing
(Translated by Google) Campervan in relatively good condition but the windshield wipers weren't in good condition and when it rained we could hardly see anything, we had to change the wipers ourselves. The shelves hadn't been cleaned properly and were sticky. And there was nothing to make coffee (despite paying for the kitchen kit option!). The cupboard doors weren't magnetic so they opened on corners and things fell out. Overall not satisfied.
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Great experience
(Translated by Google) Very good contact with the Mirabel team. The RV was in impeccable condition and everything went very well. Only weak point: the capacity of the fresh water tank.
Motorhome
(Translated by Google) Very good and easy to drive despite its size
Clean and as described
Very beautiful experience
(Translated by Google) Quality equipment.
Vehicle in very good condition
Functional but very old campervan/motorhome
(Translated by Google) Our C25 campervan from Cruise Canada Calgary was functional but very old. It had an automatic transmission, but the gear changes were very slow and jerky (lots of engine rumbling, especially downhill). There was no USB port near the speedometer (cigarette lighter), no Bluetooth on the car radio. The windshield wipers worked poorly. The water level indicators were inaccurate. The heater was very noisy. Some cupboards were broken. That said, we had a very good trip and the price was more affordable than at other rental centers.
Furthermore, Cruise Canada's services were really basic: rushed welcome, very little equipment provided even with the kitchen box rental, only 1 very small dustpan/brush, 1 roll of toilet paper, no sponge or dishwashing/cleaning product, no welcome gift like other rental companies, simple sheets to put around the mattresses that were too small (had to reposition them every morning).
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Adventurer The Globetrotter
(Translated by Google) Great experience with the Le Baroudeur van.
Very well equipped, the two of us had a wonderful time for 15 days.
And a very competent and friendly team.
Beautiful experience
(Translated by Google) The rental went very well and there were no problems with the RV. The staff at Cruise Canada were kind and courteous. Great experience for a family of 5!
This recent but low quality
(Translated by Google) The service is correct, the RV is recent but the finish and equipment are of low quality. We had a 2026… however no Android auto, the window screens were very fragile, lots of wind noise and vibrations. The driver's seats are not very comfortable. However, no mechanical problems.
Rented DELUXE Camper van Edmonton through Authentik cannton
(Translated by Google)
Vanlife experience
(Translated by Google) We loved this way of life, for 11 days we lived a dream. We will definitely repeat the experience. Thank you!
Dream trip come true.
(Translated by Google) Dream trip come true.
Canada is truly the most beautiful country in the world: landscape, culture and quality of life.
perfect organization
(Translated by Google) We found great experience and a lot of expertise. They took the time to explain how things work to us despite the language barrier, always with kindness and a smile. Thank you to them, and we will definitely contact them again for another trip without hesitation. Thank you.
Road trip
(Translated by Google) Hello
We are satisfied with our van rental at Canadream. The RV was impeccable, the only downside being that we were not anticipated and warned that a 1-hour getaway above Lake St. Jean would take us into the territories of northern Quebec and therefore we were taxed 650 Canadian dollars before tax because we had not subscribed to this option when booking. I know it is explained on their website with the limits but I had not paid attention to that and did not think I would go into the northern territories above Lake St. Jean. I have already reported this by email directly to Canadream and suggested that it would be wise to print a map to give to customers upon their departure.
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Very beautiful experience
(Translated by Google) We really enjoyed our VR experience. Everything went well, very little explanation at the beginning. Returning the rental was very easy.
Satisfied - minimum service
(Translated by Google) Good price on the rental during a promotional period, so that counts. If I had to pay the high season price I would have lowered the rating by a star or two.
The campervan was ok despite the table which had a broken leg requiring careful setup and dismantling.
The bedding kits at $75/person with yellowed sheets and stained and damaged towels, for that price they should be new. Similarly, the very minimalist kitchen kit requires buying additional things.
No chocks for the campervan which is a problem because the ground is never completely level...
Also, a leak in the ceiling (in a light fixture) when it rained heavily.
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Newfoundland in VR
(Translated by Google) Thanks to Authentik Canada, we discovered beautiful Newfoundland at a significantly lower cost than booking directly with the rental dealer. Ms. Baldo from Authentik provided excellent support for our requests and questions before departure and efficiently handled a minor claim upon arrival.
We encountered a few issues, particularly during RV pickup (the generator malfunctioned on the first RV, requiring a swap). Although our RV was brand new, the interior finish was subpar: a closet pole didn't fit, a kitchen drawer didn't close properly, a cupboard door broke on the first day with normal use, and we experienced occasional water leaks from the ceiling.
However, the RV's mechanics worked flawlessly.
The dealer and Authentik staff were friendly and helpful.
All things considered, we had a good trip.
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Very satisfying
(Translated by Google) Pros:
We rented the Deluxe Van Camper (DVC) for 2 adults for a period of 1 month, from mid-May to mid-June.
The van is pleasant to live in for 2 adults, and its layout is well thought out. The length of the vehicle allows access everywhere in the Rockies (cities, campgrounds, roads...). Driving is comfortable and the fuel consumption is 14.5L/100km, with a speed limiter. We really appreciated this model.
Cons:
It is difficult, even impossible, to access the inflation of the outer rear tires with the valves provided at inflation stations.
It is regrettable that camping chairs are optional, while the price of the van included in our case cancellation insurance, zero deductible insurance, and a Platinum Plus package. A commercial gesture would have been appreciated.
We were surprised to find that 5 toilet tablets were missing, out of the 9 tablets expected and paid for. We didn't think we needed to check this when picking up the van.
It is regrettable that the van's awning is not usable due to the misuse by other renters. Considering the rental price, we would have appreciated being able to use it.
Installing the front and rear curtains with velcro is tedious due to the deterioration of the velcro, which does not always fit together perfectly (foam on foam) and is not well aligned. Moreover, they do not entirely block the light.
A mosquito net could be added to the rear door, in addition to those on the windows and rear doors.
Service received: pleasant and friendly welcome.
Advice for future users: the guest guide is an excellent resource to read at the beginning of your stay to make the most of your travel experience. However, the guide doesn't mention it, but the front seats can swivel thanks to the yellow lever under the seat, and this allows you to enlarge the interior space of the van and enjoy it better?!
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Very well
(Translated by Google) As an RV owner, I find that there are not enough explanations about the various features of the RV and its accessories.
A great experience from reception to vehicle return!
(Translated by Google) We rented a Scoot campervan and we were thrilled! Comfortable for two people, pleasant, possibility of eating inside with heating for slightly cool temperatures. We had a great vacation in the Canadian Rockies!!! We recommend it without hesitation with Fraserway - Authentik Canada. We will definitely do it again!
Excellent experience!
(Translated by Google) Courteous and efficient staff. They know their equipment well. Special congratulations to Alton for his kindness and efficiency during the pickup and return.
Point to improve: Some Mirabel employees cannot speak French which is odd for Mirabel.
Excellent service for renting an RV through Authentik Canada
(Translated by Google) From beginning to end, we received excellent service for booking our RV, choosing the vehicle from Authentik Canada's various partners, as well as for the rental follow-up. We opted for a 26-foot motorhome for 4 people, rented from Four Seasons, due to its good reviews. The vehicle was in perfect condition and fully consistent with the photos presented.
Authentik Canada's strengths are numerous:
1. Very competitive prices,
2. Rental conditions often better than elsewhere (lower deductible, free additional driver, very well-equipped RV, practical advice to prepare the trip well, etc.).
The only point to improve concerns the shuttle between Vancouver and Abbotsford (about a 1-hour drive): Four Seasons only confirms the pick-up time at the hotel the day before at 5 pm, which can generate a little stress upon arrival in Canada.
We also rented a car for 4 weeks via Authentik Canada, which offered by far the best conditions!
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2 weeks in a camper van
(Translated by Google) very good stay for 5 adults with 1 six-month-old child in C30 (7 seats)
just missing dishes: 4 place settings for 7
and sheet kit not complete
no need to rent chairs because in the campsites and parks there are tables and benches available
plan for gas refilling when renting (because it's hard to find)
Road trip by RV in the Rockies
(Translated by Google) Four Seasons is affiliated with Fraserway; we first appreciated the free airport shuttle, the warm welcome, then the spotless and well-equipped RV, the explanation of how it works and its maintenance, the supermarkets near Fraserway to stock up before leaving for Banff. Easy driving on the roads. Many thanks!
