RV rental

I recommend

Unprofessional indie agency

(Translated by Google) At check-in, the motorhome was not ready, not cleaned, very poor organization that took us more than 2 hours before we could leave.
Optional dish kit: 2 knives for 3 people, no pan, no drainer, really the bare minimum and no adequate storage and dirty dishes.
Had to buy necessities on site.
Optional sheet kit: no fitted sheet for the mattress!
No bath towel offered.
The hot water system did not work in the shower and I think the agency knew there was this problem from the start.
Levels were not checked: the fuel level was at its lowest.
Water was filled on site as it was not done either.
No plug in the kitchen sink: had to buy a basin.
Microwave and drawer attached with tape??
Upon return, they inspected the motorhome but we didn't sign anything to validate the return inventory.
Apparently they take their time to check again after our departure, which is very strange.
We have been renting motorhomes every year in Europe or the USA for about ten years.
This is the first time we've come across such an unprofessional agency.
I will never use Indie again!!!!!!
Otherwise, Canada is amazing: the landscapes, the people...
We met another French family who rented from Indie and were also very dissatisfied! [...]

Excellent

(Translated by Google) Excellent experience from start to finish:
- clear instructions (regardless of the fact that I booked through Authentik Canada)
- shuttle service to/from certain hotels (Calgary) very much appreciated
- explanations available on the website, with videos and precise manuals to prepare for the trip, and a vehicle tour accompanied by instructions on the day of pick-up
- efficient support in case of a breakdown on the road (water pump problem resolved in a few hours)
- very recent and well-equipped motorhome

We can only recommend! [...]

Magnificent Road Trip in British Columbia

(Translated by Google) The road trip allowed us to discover this immense space at our own pace. Our house on wheels was practical and comfortable for our family (2 adults and 2 teenagers). Everything went smoothly from check-in to check-out.

VR and quality services

Very good experience

(Translated by Google) Whether on the way there or back, the teams who welcomed us were attentive and responsive. They took their time and helped us so that our road trip went as smoothly as possible. The shuttle service to the airport is a significant bonus!

17 days in C18

(Translated by Google) The vehicle pickup went very well, it's a shame the presentation isn't in French, which would be helpful for technical explanations. The vehicle was brand new, so no issues to report. The trip was very pleasant. The complaint is not having a specific user guide for the gas-free C18. The proposed manual covered other models with propane.

Very good RV rental company

(Translated by Google) Very comfortable camper van and the renter was great!

Cruise America = no go

(Translated by Google) I wanted to inform you of our dissatisfaction with the RV provided to us by Cruise Canada/America.

First of all, the vehicle was not new, as it had 113,000 km on the odometer (a 2018 model, approximately). For these V10 engines, this mileage is clearly insignificant, of course, but regarding the body and all the living facility installations, it's a different story. Routine maintenance and checks should be carried out rigorously to avoid the inconveniences we experienced during our trip. However, with the Cruise America rental model, the customer is actually the one who has to repair any issues found during the rental. Customer support simply says "keep the receipt and we'll reimburse you." This is very practical for the rental company's business model, as they won't have to immobilize the vehicle during peak season between rentals. It's the customer who will have to lose vacation time to get things fixed... I've never seen anything like it, and it's completely unacceptable! So yes, they are cheaper than others, but you'll have to deal with some annoyances, which I'm listing here:

- Two orange indicator lights were on on the dashboard: one for the trailer hitch and the other for tire pressure, which seemed incorrect. The agency person reassured us by saying that a sensor was faulty, but that the tire pressure had been checked.
- Out of the 5 sets of sheets and duvets taken as an option, 2 pillowcase covers were missing.
- When we turned on the water pump, we noticed a water leak on the ground outside, coming from the exterior cover plate of the water heater. I opened this hatch myself and found that the drain plug was not properly tightened. Without tools, I managed to tighten the loosened nut by hand as best I could.
- During my first greywater+blackwater draining, I noticed during the operation that the hose had tears around the fixing ring, which resulted in black liquids leaking out in jets, accompanied by small pieces of toilet paper! Great for a first time, and embarrassing at the emptying station... How can you give a vehicle to a customer without checking this? This is a big red card; it's completely unacceptable! The agency person did tell me over the phone to buy a new one and that they would reimburse me, but I'm sorry, we're on vacation; I shouldn't have to go shopping for a product I don't know to fix the system, no!
- I continue with the small water leaks after showering. First of all, in the shower cabin, to avoid any flooding, an inner shower curtain is essential. This was not present; you can imagine the flood after our first shower in the inner hallway... there too, the answer was again very simple: "go buy one."
Once equipped with the shower curtain, and after 5 showers, a significant leak was observed under the baseboard, flowing towards the kitchen. Another inconvenience, as we had nothing to mop up the floor with except a dishcloth. I later realized that the screw of the floor drain was completely unscrewed. Tightening it reduced the leak but did not eliminate it completely. So, a small ritual every evening with the dishcloth on the floor to mop up...
Operating the kitchen faucet also left a water drip that had to be wiped up with a dishcloth after each use.
- We also had difficulty starting the water heater one evening, perhaps related to the rain or the leak from the drain plug, which I hadn't yet tightened at that time.
- In the middle of our stay, the orange engine light came on on the instrument panel. So I had 3 lights on! Christmas early?
- During heavy rains in Quebec, our daughter, at bedtime, pointed out that the mattress and therefore the bed sheets were damp, wet. After a quick check of the overcab, I noticed a slight seepage (fortunately) in the structure. We had to put a towel down to absorb it so she could spend the night. [...]

Very well served

(Translated by Google) Having contacted Fraserway beforehand, they came to pick us up at the hotel to take us back to their agency. Within 1 hour we had the RV and were on our way to the ferry.

Road trip in Quebec

(Translated by Google) It was our first RV experience and we toured Quebec. It was a great adventure and it was very practical for visiting the country.

The essential element for a good road trip

Intermediate balance

(Translated by Google) We had many problems, particularly safety concerns, with Cruise Canada, booked through Authentik. Authentik's teams respond quickly but are absolutely useless in resolving problems with the rental company. You have to fend for yourself to find a solution.

large, well-oiled team on site

(Translated by Google) plan ahead, whatever the day it's a real beehive on site, the shuttles are efficient, training is included, the vehicles are clean and well equipped. all tanks are full upon our arrival

A wonderful adventure

(Translated by Google) This first RV experience was a real success and a wonderful opportunity to discover Quebec.
We took a family road trip (2 adults and 2 children aged 7 and 10) for 3 weeks to crisscross and contemplate all the wonders of this country.
The C21 format was ideal for our trip not only for maneuvering but also for being able to find parking more easily.
Having a child with a disability, the motorhome was therefore an excellent opportunity to move more freely and to meet our child's needs.
We thank the entire Cruise Canada team without whom the adventure would not have been so great. [...]

Good stay. Could do better with order processing.

(Translated by Google) The motorhomes are perfectly fine. The pick-up procedure (in a depot far from the center, average service, motorhome and options not conforming to the order) needs to be reviewed. Furthermore, we are held hostage when we point out that baby seats, bedding, a barbecue, and 2 chairs are missing as we ordered. We are told: either you take it with what's missing, or we cancel the contract. I found myself with 3 children in the middle of nowhere with no alternative in the heat. Not very fair… customer relationship needs to be reviewed. Then, I had to justify that I had paid for these options. The order was clearly not taken into account. When you pay so much for a stay, you expect much better. [...]

Good camper van for 2

(Translated by Google) The handover and explanations of the motorhome were a bit rushed but we managed well after the first day.

Alberta 2026

(Translated by Google) Our experience with Authentik Canada was very good. Very good follow-up and service from our agency. Vehicle pick-up in Edmonton was simple and fast. The explanations given were very clear. Vehicle drop-off in Calgary, however, was a little longer. Much busier in Calgary. The RV was very clean and well-equipped. The vehicle was in perfect condition. It was a wonderful vacation. I highly recommend it. [...]

Hardware to avoid... Run away

(Translated by Google) Negative points:
1st camper van: defective kitchen furniture causing a lot of noise, returned to the agency after 1km.
Repair or rather makeshift fix performed.
After 200km, a defective bearing + kitchen furniture out of order: returned to the agency after 24h... Camper van changed.
Beware, Canada Cruise C25s are not European camper vans: rustic furnishings, average fuel consumption 24l/100!!! Noise pollution regardless of the road.
No basic equipment...
No dustpan, an outdoor table but no chairs unless paid for!!
Montreal agency: the manager is unsociable, not interested in his clients. Positive: No problem getting a commercial gesture.
In summary, it's incomprehensible that in the country of great parks where nature reigns, and in 2026 where we talk about environment and energy consumption, it is still possible to rent such camper vans!!
But also that the Authentik agency can promote such a product which goes against its own environmental messages. [...]

Motorhome in fairly good condition

(Translated by Google) First rental with CRUISE CANADA through Authentik Canada.
18 or 20 foot RV in fairly good condition (the condition of the rear tires was close to the wear indicator though).
Comfortable enough for 4 people and especially practical during the 3-week hiking trip.

Numerous mechanical problems

(Translated by Google) Unfortunately, our RV broke down after 5 days. Cruise Canada's breakdown service was very difficult to reach, and a solution was only provided after 3 days! We therefore lost 3 days without being able to move and visit. The first person we spoke to at Cruise Canada for the breakdown service told us we had to drive to a garage 60km away, even though we no longer had brake fluid. After we explained that we were worried about the brakes and our safety, she insisted and told us there would be no problem. Fortunately, we didn't want to move, and when a tow truck driver came, he told us that we absolutely should not move without brake fluid, that it was dangerous and that the camper could catch fire! Suffice to say, fortunately we didn't listen to Cruise Canada!!!
Moreover, it was the first time we had used an RV, and very few explanations were given to us at the start. When we asked questions, we were told "watch the video." Which we had already watched... In short, a very disappointing first experience with Cruise Canada!! [...]

The trip went well.

Very professional

(Translated by Google) Professional and efficient lessor.

Awesome in every way

(Translated by Google) First experience for us (2 adults and 2 children aged 11 and 12) and we loved everything! It drives very well, the size was good for all the places and campsites we went to, we all slept super well. Great experience!

Top-notch service

(Translated by Google) Great, attentive and good explanations.

Excellent Service

Super recent and functional motorhome

Very beautiful experience

(Translated by Google) The rental of our TCA model RV went very well, from reservation to return.
Vehicle as described, in very good condition, very clean.
The only missing information is the absence of a generator on the TCA model, which does not allow the use of high amperage electricity if not connected to a campsite.
However, solar panels allow the use of lights, ventilation, and the water pump.
A very good experience. [...]

Comfortable but without a fridge

(Translated by Google) Our C21 RV was not new (84,000 km) but large and comfortable enough for a family of 4 with two young children (I would advise against it with teenagers).
We were surprised by the ample storage and the comfort of the bunks (we always slept well).
I was a beginner but quickly learned to manage the RV's operation (water, hookups, etc.).
The vehicle performs well, but fuel consumption is significant, and wind resistance is, of course, poor on a vehicle of this type. No problem parking anywhere in Canada.
At the time of booking, it was not clear enough that the C21 and C25 length models do not have a generator (only from C30 onwards).
The real downside was that we spent 15 days without a fridge. At first, it worked randomly, which led us to throw away all its contents twice. Then, there was an error code on its display (even when connected to electricity). The problem was noted upon return, and the agency refunded us a little over 200 dollars. We appreciate the gesture as it covers the wasted food, but it does not cover the increased food budget incurred for a family of 4 for 10 days... A shame. [...]

A great road trip in a quality van