RV rental

Cruise Canada huge letdown, travel agent was good

Allthough our travel agent was good, our trip was a not as good because of Cruise Canada. We´ve had experiences with this company in the USA years back, but things have changed, or things are just worse in this Calgary location.

It started on the first day: our RV was ready and parked along the building. We got a verrry rushed explanation, the girl talked so fast and with bad pronunciation that we could hardly follow. And we both speak and understand english perfectly. After we were asking multiple questions about the inspection, she suddenly ran off. And we didnt see her since. We picked our overpriced rental chairs and bedding and started to load the RV. After a few more minutes another employee came to us and said that we had to hurry up because there were cleaning workers that needed to clean the area that THEY parked us in. And we were at the RV less than 10 minutes in total since we got the keys. We got a bit annoyed about their rushed 'service' and said in a bit annoyed tone that we were almost done, with that she ran off mad. Nice way to start your vacation eh? In a very expensive rental, you might expect some degree of service and courtesy.

After that we could experience the worn down RV. With 93.000 km run and the way the inside looked, you could see that this one has been used a lot. Hopefully it would be too much of a bother. Sadly it was. Ill list the things that were broken or badly functioning:

- the level meters were almost all broken, so we had to guess how much water and waste we had (not that hard, but still annoying after the first nights )
- the sewage system was broken/leaky, no matter how firmly we shut the valves. Once you open the waste container with the valves pushed, all the waste flowed out. Yes i got some nasty hands during this.
- the water hose was leaking, so when attached to city water, the following morning you would have a nice pool under your RV. Wasting huge amounts of water, therefore we only did this once.
- the seatbelt at the driverseat was stuck for over 10 times during our 2,5 week vacation. This means: you couldnt drive with your seatbelts on. Looking at the huge cracks in the plastic near the seatbelt mechanism: this wasnt the first time someone was irritated about this. The repaircompany couldnt fix it.
- the bed on top was on the inside side verrry hard (ok it's a small rental RV, live with it) but after a few days we noticed that the piece of wood that was attached to the moving part of the top bed was not straight. That explains the back aches after a night.
- vermin can enter the inside of the RV from the outside, and so they did. We had mice or other types of small vermin running around in the middle of the night in the lower cabinets. Who builds an RV like that, or who doesnt repair that? Scared the *** out of us the first night.
- the light in the toilet functioned badly, flickering everytime.
- the fan for cooking was really bad, made a lot of noice but barely sucked out any cooking smells/steam. And it struggled constantly, making weird noises, Even when attached to power.
- the cooking light was barely a light.
- the seating of the dining area was heavily used: 1 side of the pillow was soft the other really hard. And there were light brown stains on them, quite light so not something you would notice during a first check round. But it shows the number of people who've sat on it. Why not replace these pillows? They have ton of the same RV's, why not change seperate parts.
- the convenience kit was incomplete: no broom, while they asked us to clean the RV.
- also all the pans were really bad quality, everything sticked to the pans no matter how much oil you put in.
- the huge 'sharp' knife could barely cut a piece of meat, even chicken which is not so tough.
- some of the spoons where very badly bend out of shape, shows that no one checks the cutlery
- remember for this 'convenience' kit you pay a whopping 110 dollars to RENT it. I bet that you can buy better stuff for this money.
- the 55 dollar each 'personal kit' was just oke, 2 towels, 2 smaller ones, one linnen (no matter how long your holiday is i guess, you do it with one) and 1 quite thin blanket. Really too thin if you want to sleep no the Icefield Parkway. So we had to buy extra.

The list is quite long, and although nothing was so severe we had to go to the repair station (just the seatbelts) and/or invest a few holidays in getting things right. It did put a stain on our holiday. Especially realising you paid a small fortune to rent this vehicle + all the extra stuff.

Highly disappointed with Cruise Canada (Calgary). I'll publish this review at several places to inform people. [...]

Great rental company

Fabulous RV comfort

Amazing RV time in the Rockies

A most amazing holiday, the booking, pick up and return of the RV was easy and efficient. All my questions prior to coming to Canada were quickly answered by Laurence. I will be recommending you to family and friends.
Awesome

Calgary to Vancouver

Wonderful service pre- and during our rental.

Good people, motorhome could be better.

The motorhome wasn´t old, but it seems that it was used so many times, maybe more than desired. We expected to use a better motorhome.

Awesome trip

We were 2 people travelling across Canada from Vancouver to Calgary, hiking the mountains and visiting family. Canadream made this possible in very comfortable and practical ways. We loved every moment of our trip.

NECanada tour

19 day tour of NECanada. Alto caravan V6 Kia. Caravan very cute and well equipped with everything we needed. Very smooth to tow for caravan novices. Discount Renrals in Jolliette were very good in every respect. Getting to Jolliette from Montreal was more tricky than expected but Marie-Chloe was very helpful to us non French speaking Australians. Camping in national parks in Canada was in a word fantastic. [...]

Tutto perfetto

Dalla prenotazione alla consegna, tutto è andato molto bene.
Il camper era praticamente nuovo e non presentava problemi particolari.
Il personale è stato sempre cortese e disponibile.
Sicuramente lo consiglio a tutti quelli che vogliono vivere un’esperienza completa.

Very good experience, better to have 7/24 call service to answer questions.

We encountered power cut off at the first night. We couldn’t find the electricity broker to reset. We called discount but got no response. Finally we found it.

Besides that, everything is excellent. The people is nice and the RV is clean, kitchenware and beddings are new.

First time

It was our first trip with a RV. The trip was fantastic and we enjoy the incredible views.

Truck camper rental Calgary

We specifically wanted a truck camper with 4WD as we wanted to drive the Forestry Trunk Road in Alberta - mostly gravel but a numbered Highway. The Truck camper was a Ford 350 double cab and was excellent in all respects. Almost brand new with a great spec inside the living quarters. It was a pleasure to drive and coped with everything from 30 degrees C to -3 C and snow on the Icefield Parkway (yes in July !!!). The Canadream team in Calgary were very helpful and the shuttle from hotels and airport worked well.
Motorhome Canada got us a great deal and were very helpful in arranging everything inc additional insurance and various extras in the all inclusive package. we would definitely use them again.
Steve harris [...]

Rv

Everyone was friendly and helpful but it was a long wait to turn in the RV.

Very pleased

Excellent

Hired a RV for nearly 4 weeks and loved every minute. Could take everything wherever we went. Would 100% recommend it.

everything was perfect!!

check in was fast and the RV was clean and almost new!!

Cruise location C21

(Translated by Google) We are very satisfied with the motorhome rental. Very friendly welcome, clear explanations.

Faserway Location

(Translated by Google) Excellent experience with Faserway's services. Everything went as planned, with comprehensive, friendly, and attentive service. The camper van was almost new, in excellent condition; the equipment was more than sufficient. So perfect for us (we were 2 with a C-Small type).

Satisfactory, but nothing more

Nicolas Loue Thursday July 2, 2026

(Translated by Google) Hello,
After reading various Google reviews of Cruise Canada (especially the Calgary agency), we understood that they weren't the best, but we found them to be the cheapest and chose to take a chance.

Crossing Western Canada in a Motorhome is fantastic, and this trip will remain etched in our memories. Nevertheless, there are many points to improve with this provider, Cruise Canada in Calgary:

- The key handover was rushed, with no presentation of the vehicle or explanation of how to use the various accessories, and no real inventory of the vehicle's condition.
- The fuel level stated as "1/4 full" (approx. 180/200km for this type of vehicle) was incorrect, as we left the agency with only 63km of range.
- The "bedding kits" are very basic (1 pillow, 1 duvet without fitted sheets, 1 flat sheet), luckily we had taken two...
- The crockery kit is very minimalist and forced us to buy some additional accessories during our trip.
- The water level indicators are more than random; we had the unpleasant surprise of significant water overflows in the shower before realizing that we shouldn't trust them and needed to empty the water very regularly (it would have been nice to be warned about this when picking up the keys…).

Finally, the main negative point for us: the assistance. We called them for a flat tire and had to wait 6 hours (yes, 6 hours!) for a technician to arrive and help us.
- First call at 9 am to report a flat tire, we were told a 1 to 2-hour intervention delay.
- Follow-up call at 11 am to tell us a technician would arrive within 1.5 hours.
- Follow-up call at 12:30 pm to learn that a technician should arrive soon.
- Follow-up call at 3 pm to tell us the technician would arrive soon.
=> The breakdown technician arrived around 3:45 pm, only for us to learn that assistance had only contacted him at 3:15 pm!
And all this to mount a spare tire in poor condition (which we hadn't checked when picking up the keys) that the breakdown technician strongly advised us to replace as soon as possible because he believed it would be risky to continue the journey with that wheel.
Without real support from assistance, we finally had the tire repaired and replaced at our own expense (€35, so we didn't want to initiate administrative procedures...).

The C21 Motorhome still allowed us to make this trip without other problems, thanks to a reliable and pleasant-to-drive engine with the automatic gearbox.
Its small size allowed us to go everywhere, including city centers, but I strongly advise against it if you are more than 2 people (it is rated for 4 berths but storage is quite limited).

In conclusion, if you want to cross Canada in a Motorhome, do it!
However, be aware that the other vehicles we encountered seemed better equipped with competitors (it's not possible to judge other assistance services...).
We knowingly chose Cruise Canada because they were the cheapest, but there's a reason for that. [...]

Short but beautiful road trip

Didier Alvarez Tuesday June 30, 2026

(Translated by Google) Smooth running of the road trip in a decent RV for 8 days of travel. We did, however, encounter some difficulties with the generator and water heater, as well as a lack of dishes for 5 people. 7-seater RV, we had indicated that there were 5 of us but we only had 4 glasses and 4 bowls. Not too serious in itself, but it's annoying when, after trying in vain to start the water heater, you discover that. [...]

Good material but very poorly prepared

(Translated by Google) The van is well-equipped overall and drives well.
BUT:
It is poorly prepared and not clean (cigarette butts in the door rail and hair everywhere).
Fuel level at 50% instead of full.
Propane level at 2/3 instead of full and was returned full.
Insufficient and dirty dishes.
Small coffee maker for one person.

Great

A serious house

(Translated by Google) The RV was a few years old but in good condition and clean, as was the rented equipment. The towels were very comfortable. We were lucky enough to have a private demonstration in French; the employee was very nice and took her time to explain everything to us. But this presence was a coincidence and not planned at the time of booking; the demonstration was supposed to be in English. I think they would benefit from offering this service in French when booking so that those who need it can be sure to take advantage of it. We called customer service before departure and for roadside assistance; they were present and helped us. We had no problems upon return; the welcome was less warm but still without issues. On the other hand, the process for accessing our reservation schedule for vehicle pickup and drop-off times five days before departure should be reviewed. If we hadn't contacted Canadream's customer service, our vehicle drop-off time would have been 8:00 AM / 8:30 AM. With 2 hours between driving and filling up with gas from Banff and Calgary, we would have had to leave the campground at 6:30 AM, even though the contract allows for drop-off until 10:00 AM. [...]

Dissatisfied with Cruise Canada service

(Translated by Google) Yellowed and moldy-smelling sheets, very incomplete basic kitchen kit, incorrect initial information, heating failure when it was 4 degrees outside, which despite numerous calls remained unresolved. In short, we will not recommend Cruise Canada

First experience with a VR

(Translated by Google) Really satisfied with the service, whether with Authentik or Cruise Canada, thank you, we will be back.

Road trip Calgary Vancouver

(Translated by Google) Unforgettable memory with our little rolling house during these 10 days. The c21 for 2 was amply sufficient with very good comfort and ultimately very easy to maneuver. You just have to plan for a lot of stops at the gas station ;) I recommend this mode of travel in Canada.

Quality customer support

(Translated by Google) Following my RV reservation, I was able to get in direct contact with a team member who processed my request with great responsiveness, and it was a real pleasure to speak with a real person and not a robot. Unbeatable value for money after comparing different rental sites for our trip to Quebec, I highly recommend.

Efficient service for a magical journey

(Translated by Google) Excellent customer service from Susyane at Authentik.
I initially preferred to go to the offices to get information about the best RV to rent for my parents and me. No appointments were possible at the agency, but everything was great by phone.
It was our first 7m RV adventure and the directions + price were perfect for us.
The reservation was made in November 202
Frankly, I recommend it. [...]

Pleasant RV trip

(Translated by Google) 32-foot RV practically new (3000 km). Pleasant living space. Plan for fuel budget before departure (approx. $500 per 1000 km).

Van rental

(Translated by Google) Pleasant car.
Very pleasant adventurer staff.
The services are of good quality.
8.5/10