RV rental

First time in Canada and living with an RV

Having never been to Canada before or lived with an RV(Camper van) we were a little anxious having to pay so much upfront to the unknown for the unknown. Josee at Motorhome Canada was unbelievably patient and professional as she dealt with all our queries and armed with all the information she provided regarding TCA, which credit card to present, licences etc and that you have to be in Canada for a 24 hr period before you can pick up your RV after a long haul flight.
We waited a night in a motel on the pick up list from CanaDream so the pick from right outside the Airport by the Motel and subsequent drop off by CanaDream meant there were no issues with Airport Transfers on Arrival or Departure.
We were picked up half an hour after the set time, the Motel kindly checked and the Bus was stuck in traffic but on its way. The handover of the RV at CanaDream was slick but as there is a good deal of paperwork it does take some time before being introduced to the actual RV. Be prepared at pick up to be offered loads of options regarding, insurance and cleaning packages etc. Insurance cover is not a inclusive as European cover. We had our own 'Excess cover' but did buy a $150 package which included windscreen damage, tow charges and RV cleaning. Which meant you could drop the RV back without having to ensure it was clean inside and outside. Ours was definitely the dirtiest vehicle at drop off thanks to a rainy night at Wells Grey so we felt the money was well spent as we had no worries at drop of or if for any reason we needed a tow (we didn't), and suffered no windscreen damage but we did go through plenty of roadworks so a chip did prove to be a real possibility.
We were introduced to a 6.7l V8 Diesel American style truck with literally a sleeping unit attached. Simone ran us through the controls for the truck and the camper section with a thorough inspection and explanation of both. The combination of old fashioned leaf springs, its size and dim witted controls, meant it was a little ponderous but the massive torque meant you did not slow down on the many hills encountered and its appetite was voracious averaging around 16.5 mpg (imperial). The exhaust brake proved very useful outside of the built up areas as well.
For just the two of us the shed on a truck combination was ideal, we left the cases on the back seats of the truck and really enjoyed the camping experience. It is expensive though between Hire charges, Diesel and camp charges which ranged from $28 a night up to $64. We arrived during an unseasonal cold snap which while once the gas heating in the camper had kicked in we were never cold the battery could not manage more than one day before requiring an electrical hook up. We only found one spot in the two week trip where we parked for free and that was an overspill park at Lake Louise. The pass for the national parks was well worth it and while some parks do provide wi-fi it's generally only for emails so forget Netflix and bring books.
As for Canada we saw a small section of British Colombia and Alberta and were entranced by beauty of the landscape and friendliness of the people, from a wild bear less than 10 metres away, to the snow on the trees while we luxuriated in natural hot springs, the tandem bungee jump of a combined 110 years, the various coloured lakes, sharp peaks, glaciers, 4km trains, deer, moose, marmots, bears, coyote all things we encountered to leave endelible memories of a fantastic trip. [...]

RV- A class- Vancouver to Calgary

RV was terrific but lots of little niggles which were not sorted before we left marred the experience

Authentik Canada made Canada that bit more special

We could have just gone to Canada and thoroughly enjoyed all that is spectacular about it, and it is spectacular, but securing an RV to tour it at our own pace provided us with access to more than what we hoped for. Everything about planning our trip was straightforward, except for securing an RV to meet our needs during the busy season. Thankfully Marie-Eve from Authentik Canada was on hand to make sure our tour of BC and Alberta was one of the most memorable holidays. She was professional, responsive, worked through excellent communication and flexibility to secure the RV we required.
Canada is spectacular and touring it with an RV makes it all the more spectaular, and that experience would not have been possible if it weren't for Authentik Canada. We can't thank you enough. [...]

Cruise Canada huge letdown, travel agent was good

Allthough our travel agent was good, our trip was a not as good because of Cruise Canada. We´ve had experiences with this company in the USA years back, but things have changed, or things are just worse in this Calgary location.

It started on the first day: our RV was ready and parked along the building. We got a verrry rushed explanation, the girl talked so fast and with bad pronunciation that we could hardly follow. And we both speak and understand english perfectly. After we were asking multiple questions about the inspection, she suddenly ran off. And we didnt see her since. We picked our overpriced rental chairs and bedding and started to load the RV. After a few more minutes another employee came to us and said that we had to hurry up because there were cleaning workers that needed to clean the area that THEY parked us in. And we were at the RV less than 10 minutes in total since we got the keys. We got a bit annoyed about their rushed 'service' and said in a bit annoyed tone that we were almost done, with that she ran off mad. Nice way to start your vacation eh? In a very expensive rental, you might expect some degree of service and courtesy.

After that we could experience the worn down RV. With 93.000 km run and the way the inside looked, you could see that this one has been used a lot. Hopefully it would be too much of a bother. Sadly it was. Ill list the things that were broken or badly functioning:

- the level meters were almost all broken, so we had to guess how much water and waste we had (not that hard, but still annoying after the first nights )
- the sewage system was broken/leaky, no matter how firmly we shut the valves. Once you open the waste container with the valves pushed, all the waste flowed out. Yes i got some nasty hands during this.
- the water hose was leaking, so when attached to city water, the following morning you would have a nice pool under your RV. Wasting huge amounts of water, therefore we only did this once.
- the seatbelt at the driverseat was stuck for over 10 times during our 2,5 week vacation. This means: you couldnt drive with your seatbelts on. Looking at the huge cracks in the plastic near the seatbelt mechanism: this wasnt the first time someone was irritated about this. The repaircompany couldnt fix it.
- the bed on top was on the inside side verrry hard (ok it's a small rental RV, live with it) but after a few days we noticed that the piece of wood that was attached to the moving part of the top bed was not straight. That explains the back aches after a night.
- vermin can enter the inside of the RV from the outside, and so they did. We had mice or other types of small vermin running around in the middle of the night in the lower cabinets. Who builds an RV like that, or who doesnt repair that? Scared the *** out of us the first night.
- the light in the toilet functioned badly, flickering everytime.
- the fan for cooking was really bad, made a lot of noice but barely sucked out any cooking smells/steam. And it struggled constantly, making weird noises, Even when attached to power.
- the cooking light was barely a light.
- the seating of the dining area was heavily used: 1 side of the pillow was soft the other really hard. And there were light brown stains on them, quite light so not something you would notice during a first check round. But it shows the number of people who've sat on it. Why not replace these pillows? They have ton of the same RV's, why not change seperate parts.
- the convenience kit was incomplete: no broom, while they asked us to clean the RV.
- also all the pans were really bad quality, everything sticked to the pans no matter how much oil you put in.
- the huge 'sharp' knife could barely cut a piece of meat, even chicken which is not so tough.
- some of the spoons where very badly bend out of shape, shows that no one checks the cutlery
- remember for this 'convenience' kit you pay a whopping 110 dollars to RENT it. I bet that you can buy better stuff for this money.
- the 55 dollar each 'personal kit' was just oke, 2 towels, 2 smaller ones, one linnen (no matter how long your holiday is i guess, you do it with one) and 1 quite thin blanket. Really too thin if you want to sleep no the Icefield Parkway. So we had to buy extra.

The list is quite long, and although nothing was so severe we had to go to the repair station (just the seatbelts) and/or invest a few holidays in getting things right. It did put a stain on our holiday. Especially realising you paid a small fortune to rent this vehicle + all the extra stuff.

Highly disappointed with Cruise Canada (Calgary). I'll publish this review at several places to inform people. [...]

Great rental company

Fabulous RV comfort

Amazing RV time in the Rockies

A most amazing holiday, the booking, pick up and return of the RV was easy and efficient. All my questions prior to coming to Canada were quickly answered by Laurence. I will be recommending you to family and friends.
Awesome

Calgary to Vancouver

Wonderful service pre- and during our rental.

Good people, motorhome could be better.

The motorhome wasn´t old, but it seems that it was used so many times, maybe more than desired. We expected to use a better motorhome.

Awesome trip

We were 2 people travelling across Canada from Vancouver to Calgary, hiking the mountains and visiting family. Canadream made this possible in very comfortable and practical ways. We loved every moment of our trip.

NECanada tour

19 day tour of NECanada. Alto caravan V6 Kia. Caravan very cute and well equipped with everything we needed. Very smooth to tow for caravan novices. Discount Renrals in Jolliette were very good in every respect. Getting to Jolliette from Montreal was more tricky than expected but Marie-Chloe was very helpful to us non French speaking Australians. Camping in national parks in Canada was in a word fantastic. [...]

Tutto perfetto

Dalla prenotazione alla consegna, tutto è andato molto bene.
Il camper era praticamente nuovo e non presentava problemi particolari.
Il personale è stato sempre cortese e disponibile.
Sicuramente lo consiglio a tutti quelli che vogliono vivere un’esperienza completa.

Very good experience, better to have 7/24 call service to answer questions.

We encountered power cut off at the first night. We couldn’t find the electricity broker to reset. We called discount but got no response. Finally we found it.

Besides that, everything is excellent. The people is nice and the RV is clean, kitchenware and beddings are new.

First time

It was our first trip with a RV. The trip was fantastic and we enjoy the incredible views.

Truck camper rental Calgary

We specifically wanted a truck camper with 4WD as we wanted to drive the Forestry Trunk Road in Alberta - mostly gravel but a numbered Highway. The Truck camper was a Ford 350 double cab and was excellent in all respects. Almost brand new with a great spec inside the living quarters. It was a pleasure to drive and coped with everything from 30 degrees C to -3 C and snow on the Icefield Parkway (yes in July !!!). The Canadream team in Calgary were very helpful and the shuttle from hotels and airport worked well.
Motorhome Canada got us a great deal and were very helpful in arranging everything inc additional insurance and various extras in the all inclusive package. we would definitely use them again.
Steve harris [...]

Rv

Everyone was friendly and helpful but it was a long wait to turn in the RV.

Very pleased

Excellent

Hired a RV for nearly 4 weeks and loved every minute. Could take everything wherever we went. Would 100% recommend it.

everything was perfect!!

check in was fast and the RV was clean and almost new!!

Very good

(Translated by Google) Fraserway company, very good service, good quality RV and in good condition.

A well-oiled organization, quality vehicles

(Translated by Google) Very smooth experience both when picking up and returning the vehicle. The campervan was easy to handle and very well equipped, we appreciated the slide-out systems to enlarge certain areas once parked, you really gain a lot of space.
Only one small regret: many non-French speaking staff at the Mirabel depot.

Good but...

(Translated by Google) Problems with the fridge which wasn't working well... Canadream couldn't really provide a solution, and we didn't want to turn it off and wait another 48 hours for it to start cooling again.

Apart from this issue, the MHC motorhome is spacious, lots of storage, while being easy to handle (goes everywhere, or almost).

The toilet emptying system is very pleasant: it's a hose to connect to the sewer, and not a cassette like in other countries.
[...]

Comifo is not a valid French word. Perhaps you meant "comiflo," a slang term, which roughly translates to "buddy" or "pal." Or, if you meant "comité," it translates to "committee."

Romain Rassel Tuesday August 19, 2025

(Translated by Google) Just like you need with a 2-person C-Medium RV, everyone had their own space!

Very warm welcome

(Translated by Google) Very good services. Motorhome in perfect condition.

Very long wait and several minor technical glitches.

(Translated by Google) We had to wait 4 hours before taking possession of the RV, despite having a 9:30 appointment. The vehicle ran well mechanically, the beds were comfortable, and it was well equipped. However, 3 of the 5 sensors (propane level, battery level, fresh water level, grey water level, and black water level) were not working, the water hose was leaking (both the hose and the connection to the RV), one of the outside storage door latches was broken, and the water dumping instructions we were given were inaccurate.

That being said, these are only minor things. Overall, we are satisfied with the RV and the experience. But with the price we paid, we expected better.
[...]

Reliable agency, vehicle in very good and functional condition

Perfect

(Translated by Google) Seamless service, Departure Montreal, arrival Toronto

What a trip! A beautiful Canadian road trip with a perfect RV!

Damien Sarraute Sunday August 17, 2025

(Translated by Google) A stay in the Canadian Rockies to remember! Our RV choice was perfect for our little family. We had a blast roaming these wide open spaces and magnificent campgrounds. The landscapes and viewpoints are sublime. We were blown away! Too bad Jasper Park was burned by the 2024 wildfire. But at least it allowed us to see a bear in the forest from the roadside through the burned tree trunks.
[...]

Exceptional, an incredible adventure!!

(Translated by Google) I had an incredible experience during these 11 days. The van was super comfortable and very pleasant to drive. I didn't want to return it, I would have happily continued my road trip with this van! I highly recommend!! I know what to plan for next year! Thank you Karma and Authentik Canada!

Camper van/Motorhome

(Translated by Google) Very good welcome, team taking great care. Spacious campervan, simple equipment but does the job. Just plan to bring a fitted sheet, more practical. Reasonable fuel consumption. No problems with the campervan.